2024 TICKET PACKAGE

2024 Season tickets - now available!! (1 January - 31 December 2024)

It’s not the same if you’re not at the game!  

Please take note of the following terms and conditions:

10% discount:

A 10% discount is valid for the following season tickets:

Pensioners:

65 years (show ID or driver's license, 60 years (GEPF member, show GEPF card).

Show essential documents of early retirement. Discount applies to ONE single ticket ONLY.

Adults:

Live 100 km or further from Bloemfontein (with proof of residential address.)

Discount applies to ONE single ticket ONLY.

Family:

Live 100 km or further from Bloemfontein (with proof of residential address.)

A family package = 4 seats

2 x adults, parents-guardians of children +2 x children/students

Children: 3-21 years (ID or birth certificate.)

Students (show student card or proof of 2024 registration)

Discount applies ONLY with the proof of the required documents.

The pensioner discount does not apply to family packages.

 Discount on new supporters:

R200 discount on each adult ticket.

R100 discount on a child/student ticket.

Payment options:

Cash, debit or credit card, Samba, "EFT".

Monthly installments (last installment on 31 October 2024)

Invoice (corporate clients).

Includes a home Currie Cup semi-final.

The cut-off date for renewals is 29 February 2024. Tickets that have not been renewed on or before the cut-off date will open March 1.)

MAIN STAND LOWER & UPPER

Adult - Single              R1 100.00 

Family Package           R2 400.00

Kids                               R280

OPEN STAND-LOWER

 Adult-Single                 R770.00

Family Package             R1 800.00

Kids                                 R280.00

• For season tickets, contact Susan Viljoen at 051 407 1701/25 or email susan@fsrugby.co.za
• For package tickets, contact Wilna Jurack at 051 407 1782 or email wilna@fsrugby.co.za
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• For more terms and conditions click here
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Online and Digital Competitions:General Terms and Conditions

1. The promoter of this competition is Free State Cheetahs (Pty) Ltd, Toyota Stadium, Att Horak Avenue, Bloemfontein, 9301(“Free State Cheetahs”).
2. This competition is open to all South African residents aged 18 years and older, who have a valid South African Identity Document.
3. By entering this competition, all participants agree to be bound by the rules, regulations and requirements set out in these Terms and Conditions.
4. This competition is subject to South African law, and is not offered outside South Africa.
5. Free State Cheetahs (Pty) Ltd reserves the right to verify the validity of all entries.
6. Any person who is a permanent or contracted employee of any of the following companies; Free State Cheetahs (Pty) Ltd, the Free State Rugby Union, Toyota South Africa Motors (“Toyota”) and/or any other agent, promoter and/or other person connected with the competition and/or a member of their family shall not be allowed to enter the competition and shall be ineligible to win a prize.
7. Persons with complimentary match day tickets does not qualify for a cash prize.
8. Free State Cheetahs are entitled at its sole discretion to declare any entry disqualified, without having to give a reason.
9. Free State Cheetahs may request the use of the details provided by competition entrants, without further compensation, in publications or other media material produced, used or contracted, including magazines, television, websites, social media, etc., but participants have the right to refuse.
10. By entering into the competition, a person who does not wish to have their image or story distributed should make their wishes known to the page administrators, and/or contact Free State Cheetahs (Pty) Ltd, at Toyota Stadium, Att Horak Avenue, Bloemfontein, 9301, in writing, and include a photograph. Free State Cheetahs will use the photo for identification purposes only and will hold it in confidence.
11. Free State Cheetahs reserves the right to disqualify incomplete online entries. No responsibility will be accepted for online entries lost for any reason whatsoever, whether due to inaccessibility of the site via internet, network disruption, network congestion, malicious virus attack, unauthorised data hacking, data corruption and server hardware failure or otherwise. Proof of sending will not be accepted as proof of delivery.
12. Free State Cheetahs reserves the right to verify the validity of entries.
13. Nothing on email, or on any other website of Free State Cheetahs, or entrants’ use of the services or products related hereto, shall be construed as conferring any license or other rights under the intellectual property or other proprietary rights of Free State Rugby Union or its subsidiaries or affiliates or any third party, whether by estoppels, implication or otherwise.
14. Free State Cheetahs and/or its agent shall be licensed to evaluate all contest-related submissions for the purposes of the contest, including verification and judging and as specified in these terms and conditions. The software and programming code and media relating to the website or Facebook, Instagram and Twitter page and contest-related communication is protected by the applicable laws of copyright, trademark, patent, unfair competition and other proprietary laws.
15. To claim the contest prize, the winner must produce their valid South African identity book/card and/or passport and complete the Acknowledgement of Receipt form (which will be made available to all winners in writing).
16. Free State Cheetah’s decisions shall be final in all matters relating to the draw and no correspondence will be entered into.
17. Free State Cheetahs reserves the right to change the terms and conditions without prior notice. An entrant shall be deemed to have notice of any such amendments or interpretations upon publication of the same on the website page and shall be deemed to have accepted such amendments or interpretations by virtue of his/her continued participation in the competition. Should an entrant not wish to continue to participate in the competition pursuant to the prevailing terms and conditions as amended or interpreted, he/she may terminate participation in the competition upon written notice to Free State Cheetahs.
18. Free State Cheetahs reserves the right to modify the competition or disqualify any entrant/contestant if fraud, misconduct or technical failures destroy the integrity of the competition as determined by Free State Cheetahs, in its sole discretion.
19. Free State Cheetahs reserves the right at their sole discretion to cancel, terminate or suspend the competition and select winners from among all eligible entries received prior to the cancellation.
20. Entrants will not be eligible to win the competition prize if he/she has won a prize from Free State Cheetahs in the last 12 months.
21. Free State Cheetahs may in its absolute discretion extend any time limit or waive any of the Terms and Conditions where a person might otherwise be disqualified.
22. Free State Cheetahs may in its absolute discretion substitute the prize deemed to an appropriate replacement value in the place of the prize.

The Verification Process:

1. The Free State Cheetahs will call the finalists and conduct a Promotion Verification Process (“Verification Process”).
2. The Verification Process will consist of the following:
   1. Contacting the finalist and confirming that the finalist holds a valid South African Identity Document; and
   2. The finalist will be required to fill in a Winner Form and Indemnity Form, which needs to be returned to the Free State Cheetahs Agency within 24 (twenty-four) hours.
3. If the Promoter is unable to reach any finalist after 3 (three) days from the date of being drawn as a finalist, or if a finalist fails the Verification Process for whatsoever reason after their entry is drawn, such person will be disqualified and the next person drawn will be contacted.
4. None of the competition prizes are transferable or redeemable for cash and the Free State Cheetahs is not liable for any defect, changes and/or modifications in any of the prizes listed.
5. If the finalist entered or is drawn via Facebook, Twitter, and Instagram, they will be requested to send a direct message detailing his/her full name, email address, and contact details.
6. In the event that the winner does not respond within 48 hours of notification, or cannot take the prize, a new winner will be drawn.
7. The Free State Cheetahs reserves the right to verify the validity of all entries.
8. In addition to any of the verification requirements set out in these Terms and Conditions, the Free State Cheetahs may require the finalists to complete and submit an information disclosure agreement and indemnification, as well as supply a copy of their valid Identity Document within 24 hours of being confirmed a Winner, to enable the Promoter to ensure compliance with these rules and the Consumer Protection Act 68 of 2008. Should any finalist refuse or be unable to comply with this rule for any reason, such winner will be deemed to have rejected the Prize and it shall revert back to the Free State Cheetahs.
9. All Participants and the Winner/s, as the case may be, indemnify the Free State Cheetahs, their advertising agencies, advisers, nominated agents, suppliers and joint ventures identified by the trademarks owned by or licensed to Toyota, its affiliates and/or associated companies against any and all claims of any nature whatsoever arising out of and/or from their participation in any way howsoever in this competition including, as a result of any act or omission, whether as a result of negligence, misrepresentation, misconduct or otherwise on the part of the Free State Cheetahs and/or use of the Prizes.

1. Competition Mechanics: #ToyotaChallenge Social Media Winner Competition Features:
   1. During each of the Free State Cheetahs Rugby games played at the Toyota Stadium, in Bloemfontein, for the 2024 Toyota Challenge, the Free State Cheetahs will post on the Cheetahs social media pages, with a prompt for fans to post a picture of themselves at the game.
   2. To enter the competition, participants need post a picture of themselves on the day, at the game, at Toyota Stadium in Bloemfontein, on the on any social media platform and add #ToyotaChallenge in their post caption.
   3. The Promoter will then randomly select the winner from the pool of participants who participated as prompted. Random draws are verified by the Free State Cheetahs.
   4. After each game, one participant who entered, as prompted, will be randomly drawn as the winner for that game's competition.
   5. Participation closes at half-time of each game. Should a participant attempt to enter the competition after the closing time and date of each game, such entry will not be eligible for selection in the random draw.
   6. All winners will receive their prizes within 30 working days after the 2024 Toyota Challenge has ended in South Africa.

1. Cost:

Voting in the competition is free at all times.

All costs regarding internet access to the relevant social media platforms are for the participant’s cost.

1. Duration:

The competitions will be held during the 2024 Toyota Challenge games held in Toyota Stadium, Bloemfontein. The competition will start when the Toyota Stadium opens for fans on game days only, which are 2, 6 and 9 October 2024, and end when the game ends.

1. Prizes:

The randomly selected winners, whose entries are verified to be eligible, will each win R10 000 in cash.

1. Competition Mechanics: “Legendary Fan of the Match: competition (2,6,9 October 2024)

1. To enter, comment on the competition participants have to attend all 3 (three) Toyota Challenge matches in Toyota Stadium.

1. During each home game, participants will collect a sticker from the Marcron Shop in Toyota Stadium.

1. Complimentary tickets are not valid for this competition.

1. Stickers will not be issued if the ticket holder is not present.

1. On presentation of the third match ticket, the 2 (two) tickets for the 2 and 6 October will be stapled together and put in a competition box with the name of the entrant.

1. At halftime of the match, a name of the winner will be drawn and announced. The winner will then meet the promoter and a picture will be taken of the winner.

1. The competition commences at 14:00 on 2 October and closes on 19:00 on 9 October 2024. All winners will receive their prizes within 30 working days after the 2024 Toyota Challenge has ended in South Africa.

1. All winners will receive their prizes within 30 working days after the 2024 Toyota Challenge has ended in South Africa.

1. Cost

All costs regarding internet access to the relevant social media platforms are for the participants’ cost.

1. Duration:

The competition runs from 14:00 on 2 October to 9 October 2024.

1. Prizes:

The three randomly drawn winner, whose entries are verified to be eligible, will win R10 000 in cash.

1. The Promoter reserves the right and discretion to extend any time limit or waive any of the T&C’s where it transpires that a Participant might otherwise be disqualified.
2. These Ts and Cs are subject to all applicable venue and licensing laws and regulations.
3. These Ts and Cs will be made available on the Promoter’s website at http://www.fscheethas.co.za during the Competition Period.
4. By reading and accepting these Terms and Conditions, the Participant gives consent to these risks and hereby indemnifies and holds harmless the Promoter; their directors, employees and agents of any and all liability pertaining to any damage, cost, injuries and losses of whatever nature sustained as a result of their participation in the Competition and related events and activities, save where such damage, costs, injuries and loss is sustained as a result of the gross negligence or wilful misconduct of any of the indemnified parties.
5. Data protection and publicity – The Promoter is committed to protecting and respecting your privacy and will only use your personal information in accordance with these Terms and Conditions. By entering, you agree that any personal information provided by you with your entry may be held and used by the Promoter and/or its agents to administer the competition. Photos and videos of the winners may be used for the Promoter’s marketing purposes.

Terms & Conditions – Toyota Stadium

TICKETS:

Suite/Stand tickets are valid for all events hosted at The Stadium under the jurisdiction of the Free State Rugby Union (FSRU) and Cheetahs Company Pty Ltd (Cheetahs Company).  The ticket is valid for the event printed on the front side of this ticket.

Tickets must be produced at the entrance points and at the request of any official, steward, security officer, or personnel from the FSRU and Cheetahs Company or Event Organizer.

The bearer of a suite/stand ticket confirms that by entering The Stadium premises, he/she will be considered acquainted with the indemnity displayed on the Important Notice erected outside The Stadium and fully understands the contents thereof.

All seats at The Stadium are reserved, and ticket holders must sit according to their seat or stand numbers.

Should matches for any reason beyond the control of the FSRU and Cheetahs Company not occur, no refunds will be made concerning this ticket.

Tickets are not replaceable due to loss, theft, damage, or other reasons.

Tickets cannot be refunded, cancelled, returned or exchanged.  

FSRU and Cheetahs Company reserve the right to substitute the allocated seat of the holder with another if necessary, without prior notice to the ticket holder.

Different printing options allow a person to have a home-printed version of a ticket or the original Ticketpro ticket.  The ticket holder's (purchaser’s) responsibility is to safeguard his/her tickets and keep the ticket in its original size.      See Notes on Home-printed tickets (end of document)

Please check your tickets before leaving the Ticket Office – tickets cannot be refunded, cancelled, returned or exchanged.

Any ticket displaying as “printed” on the system will be considered as IN THE PURCHASER’S POSSESSION and will not be reprinted due to loss, theft or damage – or any reason whatsoever.

Keep your tickets safe and ensure that the barcode does not get damaged.

Match day tickets are used:

• to scan at the access control (turnstiles)
• to indicate the seat that you’ll vacate during the event
• to exit before or during the duration of the event.

Ticket resale or ticket touting is not allowed.  FSRU and Ticketpro are the only licensed ticket sellers for this event and are the only controlling bodies to sell Event Tickets either at the FSRU Ticket Office or through the official website.

Game Day tickets may not be handed to another person over or under the turnstiles without swiping the barcode.  Game Day tickets may not be exchanged through the fence or via any action where one person has already entered The Stadium and the receiver of the ticket is still outside.  Only the cardholder may swipe his/her ticket(s) at the turnstiles, except when ticketing officials assist.    

Payment methods:

• Cash /debit, credit or Samba cards (at Ticket Office)

The ticketing agent of the Free State Rugby Union (FSRU) and Cheetahs Company Pty Ltd (Cheetahs Company) is Ticketpro.  Visit their website for their terms and conditions. (www.ticketpros.co.za)

Please note that any special discount will be advertised for a specific time frame and can’t be redeemed after the advertising period.  Any specials forming part of the ticket package can only be redeemed before the set date.

Match tickets, for any competition, are subject to availability and based on a first-come-first-served basis.

FALSE MATCH DAY TICKETS:   Make sure that you buy your rugby tickets only through the Toyota Stadium ticket office or online via our official supplier (Ticketpro) https://www.ticketpros.co.za/portal/web/index.php?sort_order=&category=rugby& or the official Cheetah website www.fscheetahs.co.za.

No entry will be permitted to any person presenting false Match tickets. Fans are cautioned against purchasing tickets through unauthorized online re-sellers; many tickets are fraudulent and will not be accepted.

The Free State Cheetahs (Pty) Ltd cannot be held responsible for consequences that arise from the purchase of unauthorized tickets.  

Ticket Office:  051 407 1701 or 051 407 1725.

DISABLED PERSONS:

Disabled seats can only be purchased through the Ticket Office of Toyota Stadium.

Please contact the ticket office via landline or mail:      051 407 1702/1725

                                                                                                tickets@fsrugby.co.za

PARKING:

Parking can be purchased additionally and is subject to availability.

Persons with a valid parking ticket may only park in the area as printed on the valid ticket.

FSRU and Cheetahs Company reserve the right to substitute the allocated parking of the holder with another, if necessary, without prior notice to the ticket holder.

Persons with a Drop-off ticket must have a service ticket (per person) + the drop-off, valid for the vehicle.

Drop-off areas can only be occupied for 30 minutes and is not a match day parking area.

Toyota/Lexus vehicle owners are allowed to park in the designated Toyota Park area for FREE.  Parking is available on a first-come-first-serve basis, and once the area is filled up, entrance to this area will be blocked.

Toyota/Lexus vehicle owners parking in the Toyota Park area can only receive access if they already possess a valid match day ticket, plus all occupants in the vehicle.

Tailgating is not allowed in Toyota Park or any other parking area (inside the stadium) – theconsumption of alcoholic beverages or soft drinks and the grilling of various meat products.

ADMISSION:

Free State Rugby Union (FSRU) and Cheetahs Company Pty Ltd (Cheetahs Company) will do whatever we can to expedite the entry and exit of spectators. You can assist us by having your required tickets ready and coming to the venue early to avoid queues.

Failure to comply with the terms and conditions of FSRU and Cheetahs Company may result in access refusal or possible arrest.

The ticket holder hereby indemnifies and holds the FSRU and Cheetahs Company harmless from and against all damages and liabilities suffered or incurred in connection with, resulting from or arising out of any breach of the T&C.  

Admission to The Stadium and Venues is at the ticket holders’ own risk and indemnifies Free State Rugby Union and Free State Cheetahs (Pty) Ltd from any claims whatsoever resulting out of the admission into the stadium.

Neither FSRU nor Cheetahs Company, or any person/company acting on behalf of the FSRU and Cheetahs Company, shall be liable for any loss or damage sustained within the premises or personal injury or accident to the ticket holder.

Please be advised that FSRU and Cheetahs Company Terms and Conditions also refer to The Safety at Sports and Recreational Events Act, 2010 (Act No 2. Of 2010) to ensure full compliance with the Act and all other relevant legislation to sports events.

By purchasing a game day ticket and/or having a ticket in your possession and entering The Stadium, a person confirms that he/she – will at all times – comply with the Basic Stadium Conduct or any other act/regulation related to sports events.

Any permanent or temporary Kiddies Area is at children's and parents' own risk.

Refer to www.fscheetahs.co.za for full terms and conditions. Refer also to the info board at entrances at The Stadium for prohibited items.

GENERAL RULES:

FORBIDDEN: Any items (Prohibited Items at The Stadium) displayed on the Important Notice on the outer perimeter of The Stadium. Any items classified under the above may be confiscated at the entry points.  Refer to www.fscheetahs.co.za.                          

Not allowed at the venue:                                 

• Bringing in any alcoholic or 0 % alcohol beverage
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• The Important Notice refers to footage for private use, BUT the equipment used to record this may not be video cameras/camera recording equipment (cellphones excluded) OR any professional equipment with a longer focal length and additional lenses.  Meaning, any camera that can take professional, zoom-in photos of individuals from a distance.
  • The players are professional sportsmen with Media Rights that needs to be protected.
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• The Important Notice refers to “No Animals” – however, guide dogs are allowed for persons who are blind or visually impaired.
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• Raw meat, gas/wood/charcoal braais
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• Hubbly-bubbly
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• Also, referring to the Important Notice
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Allowed at the venue:

• Cooler box with non-alcoholic drinks, water, ice and snacks
• Notice:  every person entering will be body searched and you’ll be required to open any handbags, carry bags, cooler boxes etc.

The Stadium has food stalls and bars (selling alcoholic beverages, cold drinks and water), and we invite you to support them.

No liquor may be consumed on the main stand (block T1 – T11) and alcohol-free areas on the Eastern Stand (blocks B21 – B22 and T23 – T24), except for private suites in these areas.  For THE Test Match, it's only B1-B11 that's a non-alcoholic area (no liquor may be consumed).

Children may not consume or buy any liquor.  Liquor Act 59 of 2003 determines that you must be 18 years or older to consume alcohol in South Africa.

Smoking/vaping/hubbly-bubbly is prohibited on the stands and in suites.

IMPORTANT NOTICE

ON HOME-PRINTED TICKETS

NOTES ON HOME-PRINTED TICKETS (continue)

Online and Digital Competitions: General Terms and Conditions

1. The promoter of this competition is Free State Cheetahs (Pty) Ltd, Toyota Stadium, Att Horak Avenue, Bloemfontein, 9301(“Free State Cheetahs”).
2. This competition is open to all South African residents aged 18 years and older, who have a valid South African Identity Document.
3. By entering this competition, all participants agree to be bound by the rules, regulations and requirements set out in these Terms and Conditions.
4. This competition is subject to South African law, and is not offered outside South Africa.
5. Free State Cheetahs (Pty) Ltd reserves the right to verify the validity of all entries.
6. Any person who is a permanent or contracted employee of any of the following companies; Free State Cheetahs (Pty) Ltd, the Free State Rugby Union, Toyota South Africa Motors (“Toyota”) and/or any other agent, promoter and/or other person connected with the competition and/or a member of their family shall not be allowed to enter the competition and shall be ineligible to win a prize.
7. Free State Cheetahs are entitled at its sole discretion to declare any entry disqualified, without having to give a reason.
8. Free State Cheetahs may request the use of the details provided by competition entrants, without further compensation, in publications or other media material produced, used or contracted, including magazines, television, websites, social media, etc., but participants have the right to refuse.
9. By entering into the competition, a person who does not wish to have their image or story distributed should make their wishes known to the page administrators, and/or contact Free State Cheetahs (Pty) Ltd, at Toyota Stadium, Att Horak Avenue, Bloemfontein, 9301, in writing, and include a photograph. Free State Cheetahs will use the photo for identification purposes only and will hold it in confidence.
10. Free State Cheetahs reserves the right to disqualify incomplete online entries. No responsibility will be accepted for online entries lost for any reason whatsoever, whether due to inaccessibility of the site via internet, network disruption, network congestion, malicious virus attack, unauthorised data hacking, data corruption and server hardware failure or otherwise. Proof of sending will not be accepted as proof of delivery.
11. Free State Cheetahs reserves the right to verify the validity of entries.
12. Nothing on email, or on any other website of Free State Cheetahs, or entrants’ use of the services or products related hereto, shall be construed as conferring any license or other rights under the intellectual property or other proprietary rights of Free State Rugby Union or its subsidiaries or affiliates or any third party, whether by estoppels, implication or otherwise.
13. Free State Cheetahs and/or its agent shall be licensed to evaluate all contest-related submissions for the purposes of the contest, including verification and judging and as specified in these terms and conditions. The software and programming code and media relating to the website or Facebook, Instagram and Twitter page and contest-related communication is protected by the applicable laws of copyright, trademark, patent, unfair competition and other proprietary laws.
14. To claim the contest prize, the winner must produce their valid South African identity book/card and/or passport and complete the Acknowledgement of Receipt form (which will be made available to all winners in writing).
15. Free State Cheetah’s decisions shall be final in all matters relating to the draw and no correspondence will be entered into.
16. Free State Cheetahs reserves the right to change the terms and conditions without prior notice. An entrant shall be deemed to have notice of any such amendments or interpretations upon publication of the same on the website page and shall be deemed to have accepted such amendments or interpretations by virtue of his/her continued participation in the competition. Should an entrant not wish to continue to participate in the competition pursuant to the prevailing terms and conditions as amended or interpreted, he/she may terminate participation in the competition upon written notice to Free State Cheetahs.
17. Free State Cheetahs reserves the right to modify the competition or disqualify any entrant/contestant if fraud, misconduct or technical failures destroy the integrity of the competition as determined by Free State Cheetahs, in its sole discretion.
18. Free State Cheetahs reserves the right at their sole discretion to cancel, terminate or suspend the competition and select winners from among all eligible entries received prior to the cancellation.
19. Entrants will not be eligible to win the competition prize if he/she has won a prize from Free State Cheetahs in the last 12 months.
20. Free State Cheetahs may in its absolute discretion extend any time limit or waive any of the Terms and Conditions where a person might otherwise be disqualified.
21. Free State Cheetahs may in its absolute discretion substitute the prize deemed to an appropriate replacement value in the place of the prize.

The Verification Process:

22. The Free State Cheetahs will call the finalists and conduct a Promotion Verification Process (“Verification Process”).

23. The Verification Process will consist of the following:

23.1 Contacting the finalist and confirming that the finalist holds a valid South African Identity Document; and

23.2 The finalist will be required to fill in a Winner Form and Indemnity Form, which needs to be returned to the Free State Cheetahs Agency within 24 (twenty-four) hours.

24. If the Promoter is unable to reach any finalist after 3 (three) days from the date of being drawn as a finalist, or if a finalist fails the Verification Process for whatsoever reason after their entry is drawn, such person will be disqualified and the next person drawn will be contacted.

25. None of the competition prizes are transferable or redeemable for cash and, the Free State Cheetahs is not liable for any defect, changes and/or modifications in any of the prizes listed.

26. If the finalist entered or is drawn via Facebook, Twitter, and Instagram, they will be requested to send a direct message detailing his/her full name, email address, and contact details.

27. In the event that the winner does not respond within 48 hours of notification, or cannot take the prize, a new winner will be drawn.

28. The Free State Cheetahs reserves the right to verify the validity of all entries.

29. In addition to any of the verification requirements set out in these Terms and Conditions, the Free State Cheetahs may require the finalists to complete and submit an information disclosure agreement and indemnification, as well as supply a copy of their valid Identity Document within 24 hours of being confirmed a Winner, to enable the Promoter to ensure compliance with these rules and the Consumer Protection Act 68 of 2008. Should any finalist refuse or be unable to comply with this rule for any reason, such winner will be deemed to have rejected the Prize and it shall revert back to the Free State Cheetahs.

30. All Participants and the Winner/s, as the case may be, indemnify the Free State Cheetahs, their advertising agencies, advisers, nominated agents, suppliers and joint ventures identified by the trademarks owned by or licensed to Toyota, its affiliates and/or associated companies against any and all claims of any nature whatsoever arising out of and/or from their participation in any way howsoever in this competition including, as a result of any act or omission, whether as a result of negligence, misrepresentation, misconduct or otherwise on the part of the Free State Cheetahs and/or use of the Prizes.

31. Competition Mechanics: #ToyotaChallenge Fan of the Match Competition                Features:

3.1.1. During each of the Free State Cheetahs Rugby games played at the Toyota Stadium, in Bloemfontein, for the 2023 Toyota Challenge, the Free State Cheetahs will post one post on the Toyota Facebook page, with a prompt for fans to comment with a picture of themselves at the game.

3.1.2. To enter the competition, participants need to comment with a picture of themselves on the day, at the game, at Toyota Stadium in Bloemfontein, in the comments section of the competition post on the Toyota Facebook page and add #ToyotaChallenge in their post caption.

31.3. The Promoter will then randomly select the winner from the pool of participants who participated as prompted. Random draws are verified by the Free State Cheetahs.

31.4. After each game, one participant who entered, as prompted, will be randomly drawn as the winner for that game's competition.

31.5. Participation closes at the end of each game. Should a participant attempt to enter the competition after the closing time and date of each game, such entry will not be eligible for selection in the random draw.

31.6. All winners will receive their prizes within 10 working days after the 2023 Toyota Challenge Cup has ended in South Africa (02 September 2023).

31.7. Cost:

Voting in the competition is free at all times.

All costs regarding internet access to the relevant social media platforms are for the participant’s cost.

31.8. Duration:

The competitions will be held during the 2023 Toyota Challenge games held in Toyota Stadium, Bloemfontein. The competition will start when the Toyota Stadium opens for fans on game days only, which are 25 August 2023 and 02 September 2023, and end when the game ends. This competition will not run for the 2023 Toyota Challenge games that are being played in Perth, Australia.

31.9. Prizes:

The randomly selected winners, whose entries are verified to be eligible, will each win R10 000 in cash.

32. Competition Mechanics: “Cheer On Your Toyota Cheetahs” competition (30 August 2023 – 1 September 2023)

32.1. To enter, comment on the competition post that is posted on the Toyota Facebook page during the Competition Period with your message of support for the Free State Cheetahs.

32.2 The Promoter will then randomly select three (3) winners from the pool of participants who participated in the competition. The random draw is verified by the Free State Cheetahs.

32.3. When the competition closes, three (3) participants who entered, as prompted, will be randomly drawn as the winners.

32.4. The competition commences at 15:00 on 30 August 2023, and closes at 09:00 on 1 September 2023.

32.5. Each of the three (3) winners will receive two (2) match day tickets to attend the 2023 Toyota Challenge game at the Toyota Stadium on 02 September 2023, valued at R100 per ticket.  The total value of the competition is R600.  Travel to and from the stadium is for the cost of the winner, and the winners must collect their respective tickets at the Toyota Stadium prior to the match.  

32.6. Cost

All costs regarding internet access to the relevant social media platforms are for the participants’ cost.

32.7. Duration:

The competition runs from 15:00 on 30 August 2023 to 09:00 on 01 September 2023.

32.8. Prizes:

The three randomly selected winners, whose entries are verified to be eligible, will win 2 (two) tickets each to the value of R100 per ticket to watch the Toyota Challenge game at the Toyota Stadium in Bloemfontein, South Africa on 02 September 2023. Travel to and from the stadium is for the cost of the winner.

33. The Promoter reserves the right and discretion to extend any time limit or waive any of the T&C’s where it transpires that a Participant might otherwise be disqualified.

34. These Ts and Cs are subject to all applicable venue and licensing laws and regulations.

35. These Ts and Cs will be made available on the Promoter’s website at http://www.fscheethas.co.za during the Competition Period.

36. By reading and accepting these Terms and Conditions, the Participant gives consent to these risks and hereby indemnifies and holds harmless the Promoter; their directors, employees and agents of any and all liability pertaining to any damage, cost, injuries and losses of whatever nature sustained as a result of their participation in the Competition and related events and activities, save where such damage, costs, injuries and loss is sustained as a result of the gross negligence or wilful misconduct of any of the indemnified parties.

37. Data protection and publicity – The Promoter is committed to protecting and respecting your privacy and will only use your personal information in accordance with these Terms and Conditions. By entering, you agree that any personal information provided by you with your entry may be held and used by the Promoter and/or its agents to administer the competition. Photos and videos of the winners may be used for the Promoter’s marketing purposes.

Terms & Conditions – Toyota Stadium

Suite/Stand tickets are valid for all events hosted at The Stadium under the jurisdiction of the Free State Rugby Union (FSRU) and Cheetahs Company Pty Ltd (Cheetahs Company).  The ticket is valid for the event printed on the front side of this ticket.

Tickets must be produced at the entrance points and on request of any official, steward, security officer or personnel from the FSRU and Cheetahs Company or Event Organizer.

Admission to The Stadium is granted at ticket holders own risk and subject to a search.

The bearer of a suite/stand ticket confirms, that by entering The Stadium premises, he/she will be considered to have acquainted themselves with the indemnity displayed on the Important Notice erected on the outside of The Stadium and fully understands the contents thereof.

All seats at The Stadium are reserved and ticket holders must sit accordingly to the seat or stand numbers.

Should matches for any reason beyond the control of the FSRU and Cheetahs Company not take place, no refunds will be made in respect to this ticket.

Tickets are not replaceable due to loss, theft, damage or for any other reason whatsoever.

FORBIDDEN:  Any items (Prohibited Items at The Stadium) displayed on the Important Notice on the outer perimeter of The Stadium.  Any items classified under the above may be confiscated at the entry points.  Refer to www.fscheetahs.co.za.  No CAMERAS and/or weapons.

Smoking is prohibited on the stands and in suites.  

Tickets cannot be refunded, cancelled, returned or exchanged.

Parking can be purchased additionally and is subject to availability.

FSRU and Cheetahs Company reserve the right to substitute the allocated seat of the holder with another if necessary, without prior notice to the ticket holder.

Failure to comply with the terms and conditions of FSRU and Cheetahs Company may resolve in access refusal or possible arrest.

Different printing options allow a person to have a home printed version of a ticket or the original Ticketpro ticket.  It is the ticket holders (purchaser’s) responsibility to safe-guard his/her tickets and keep the ticket in the original size.

Please ensure to check your tickets before you leave the Ticket Office – tickets cannot be refunded, cancelled, returned or exchanged.

Any ticket displaying as “printed” on the system, will be considered as IN THE PURCHASER’S POSESSION and will not be reprinted due to loss, theft or damage – or any reason whatsoever.

Keep your tickets safe and ensure that the barcode does not get damaged.

Castle Lager Incoming Series 2022 tickets are subject to availability and based on a first-come-first-served basis.

The ticket holder hereby indemnifies and holds the FSRU and Cheetahs Company harmless from and against all damages and liabilities suffered or incurred in connection with, resulting from or arising out of any breach of the T&C.  

Admission to The Stadium and Venues is at the ticket holders’ own risk and indemnifies FSRU AND THE CHEETAHS from any claims whatsoever resulting out of the admission into the stadium.

Neither FSRU nor Cheetahs Company, or any person/company acting on behalf of the FSRU and Cheetahs Company, shall be liable for any loss or damage sustained within the premises or personal injury or accident to the ticket holder.

Ticket resale or ticket touting is not allowed.  FSRU is the only licensed ticket seller for this event and are the only controlling body to sell Event Tickets either at the FSRU Ticket Office or through the official website.

Game Day tickets may not be handed to another person either over or under the turnstiles without swiping the barcode.  Game Day tickets may not be exchanged through the fence or via any action where one person has already entered The Stadium, and the receiver of the ticket/-s is still outside The Stadium.  Only the card holder may swipe his/her ticket/-s at the turnstiles, except when ticketing officials provide assistance.  

Please be advised that FSRU and Cheetahs Company Terms and Conditions also refer to The Safety at Sports and Recreational Events Act, 2010 (Act No 2. of 2010) to ensure full compliance to the Act and all other relevant legislation to sport events

Payment methods:

• Cash /debit, credit or Samba cards (at Ticket Office)

By purchasing a game day ticket and/or having a ticket in your possession and entering The Stadium a person confirms that he/she - will at all times - comply with National COVID-19 regulations, or any other act/regulation related to Covid. Failure to comply may result in refusal of access or removal from the premises.

Refer to www.fscheetahs.co.za for full terms and conditions. Refer also to info board at entrances at stadium for prohibited items.

Free State Rugby Union (FSRU) and Cheetahs Company Pty Ltd (Cheetahs Company) will do whatever we can to expedite the entry and exit of spectators. You can assist us by having your required documents ready and coming to the venue earlier than normal as to avoid delays due to protocol.

Ticketing agent of the Free State Rugby Union (FSRU) and Cheetahs Company Pty Ltd (Cheetahs Company) is Ticketpro.  Also visit their website for their terms and conditions. (www.ticketpros.co.za)

Ticket Office:  051 407 1701 or 051 407 1725.

COVID REGULATIONS

Press release:  SA Rugby

Thursday, 23 June 2022

South Africans woke up to the news on Thursday morning that the Government had gazetted new regulations that included the dropping of limits on both indoor and outdoor gatherings, which means rugby stadiums can now sell all available tickets instead of the only 50% capacity that had been permitted.

As part of the lifting of the regulations, South Africans are also no longer expected to wear masks indoors, while mask wearing and presentation of vaccine certificates or negative COVID tests are no longer mandatory to enter any venues.

“Even though the restrictions have been lifted, we would still like to urge everyone who attend matches and events to keep their own personal safety, and those around them, in mind when entering venues and take the necessary precautionary steps, and we would also like to strongly encourage vulnerable people and those with underlying medical conditions to take appropriate health precautions,” added Roux.

*

You must not engage in any conduct that is intended to transmit the Covid-19 virus to another person or any conduct that can be reasonably construed to be intending to transmit the Covid-19 virus to another person.

You acknowledge that you have considered your age, health, co-morbidities and vulnerabilities before deciding to attend and that the Free State Rugby Union (FSRU) and Cheetahs Company Pty Ltd (Cheetahs Company) will not be held liable in the event that you fall ill or contract the virus following your attendance to the stadium.

--------------------------

Suite/Stand tickets are valid for all events hosted at The Stadium under the jurisdiction of the Free State Rugby Union (FSRU) and Cheetahs Company Pty Ltd (Cheetahs Company).  The ticket is valid for the event printed on the front side of this ticket.

Tickets must be produced at the entrance points and on the request of any official, steward, security officer or personnel from the FSRU and Cheetahs Company or Event Organizer.

Admission to The Stadium is granted at ticket holders own risk and subject to a search.

The bearer of a suite/stand ticket confirms, that by entering The Stadium premises, he/she will be considered to have acquainted themselves with the indemnity displayed on the Important Notice erected on the outside of The Stadium and fully understands the contents thereof.

All seats at The Stadium are reserved and ticket holders must sit accordingly to the seat or stand numbers.

Should matches for any reason beyond the control of the FSRU and Cheetahs Company not take place, no refunds will be made in respect to this ticket.

Tickets are not replaceable due to loss, theft, damage or for any other reason whatsoever.

FORBIDDEN: Any items (Prohibited Items at The Stadium) displayed on the Important Notice on the outer perimeter of The Stadium. Any items classified under the above may be confiscated at the entry points.  Refer to www.fscheetahs.co.za.  No CAMERAS and/or weapons.

Smoking is prohibited on the stands and in suites.  

Tickets cannot be refunded, cancelled, returned or exchanged.

Parking can be purchased additionally and is subject to availability.

FSRU and Cheetahs Company reserve the right to substitute the allocated seat of the holder with another if necessary, without prior notice to the ticket holder.

Failure to comply with the terms and conditions of FSRU and Cheetahs Company may resolve in access refusal or possible arrest.

Different printing options allow a person to have a home-printed version of a ticket or the original Ticketpro ticket.  It is the ticket holder's (purchaser’s) responsibility to safeguard his/her tickets and keep the ticket in the original size.

Please ensure to check your tickets before you leave the Ticket Office – tickets cannot be refunded, cancelled, returned or exchanged.

Any ticket displaying as “printed” on the system, will be considered as IN THE PURCHASER’S POSSESSION and will not be reprinted due to loss, theft or damage – or any reason whatsoever.

Keep your tickets safe and ensure that the barcode does not get damaged.

Castle Lager Incoming Series 2022 tickets are subject to availability and based on a first-come-first-served basis.

The ticket holder hereby indemnifies and holds the FSRU and Cheetahs Company harmless from and against all damages and liabilities suffered or incurred in connection with, resulting from or arising out of any breach of the T&C.  

Admission to The Stadium and Venues is at the ticket holders’ own risk and indemnifies FSRU AND THE CHEETAHS from any claims whatsoever resulting from the admission into the stadium.

Neither FSRU nor Cheetahs Company, or any person/company acting on behalf of the FSRU and Cheetahs Company, shall be liable for any loss or damage sustained within the premises or personal injury or accident to the ticket holder.

Ticket resale or ticket touting is not allowed.  FSRU is the only licensed ticket seller for this event and is the only controlling body to sell Event Tickets either at the FSRU Ticket Office or through the official website.

Game Day tickets may not be handed to another person either over or under the turnstiles without swiping the barcode.  Game Day tickets may not be exchanged through the fence or via any action where one person has already entered The Stadium, and the receiver of the ticket/-s is still outside The Stadium.  Only the card holder may swipe his/her ticket/-s at the turnstiles, except when ticketing officials provide assistance.    

Please be advised that FSRU and Cheetahs Company Terms and Conditions also refer to The Safety at Sports and Recreational Events Act, 2010 (Act No 2. of 2010) to ensure full compliance with the Act and all other relevant legislation to sport events

PROMOTION OF ACCESS TO INFORMATION MANUAL

for

Free State Rugby Union and

Free State Cheetahs (Pty) Ltd (Registration number 1997/004083/07)

collectively referred to as Free State Rugby

prepared in terms of

SECTION 51 OF THE PROMOTION OF ACCESS TO INFORMATION ACT 2 OF 2000 READ WITH THE REQUIREMENTS OF THE PROTECTION OF PERSONAL INFORMATION ACT 4 OF 2013

1. INTRODUCTION

1.1       The Promotion of Access to Information Act 2 of 2000 (hereinafter referred to as the “Act”) gives effect to the constitutional right of access to any information held by the state and any information that is held by another person and that is required for the exercise or protection of any rights, as set out in section 32 of Constitution of the Republic of South Africa 108 of 1996.

1.2       The Act recognises that the right to access is subject to justifiable limitations, for example the reasonable protection of privacy, commercial confidentiality and good governance.

1.3       Free State Rugby is committed to the principles of transparency, accountability and effective governance.

1.4       The purpose of this manual is to assist a requester with the process of requesting access to information held by Free State Rugby subject to the relevant limitations.

1. APPLICATION

2.1       This Manual applies to information and records under the control of Free State Rugby and the release of any such information or records.

1. The Manual is useful for the public to –

            2.2.1    Check the categories of records held by Free State Rugby    
                        which are available without a person having to submit a formal PAIA
                        request;

1. Ascertain which process has to be followed to make a request for
    access to a record of Free State Rugby;

1. Know the description of the records of Free State Rugby which are available in accordance with any other legislation;

1. Obtain the contact details of the Information Officer and Deputy Information Officer;

1. Know the description of the guide on how to use PAIA, as updated by the Regulator and how to obtain access to it;

1. know if Free State Rugby will process personal information and for which purpose the information will be processed;

1. know the recipients or categories of recipients to whom the personal information may be supplied;

1. know if Free State Rugby has planned to transfer or process personal information outside the Republic of South Africa and the recipients or categories of recipients to whom the personal information may be supplied; and

1. know whether Free State Rugby has appropriate security measures to ensure the confidentiality, integrity and availability of the personal information which is to be processed.

1. INFORMATION OF FREE STATE RUGBY [SECTION 51(1)(a) OF THE ACT]

4.         GUIDE PUBLISHED BY THE HUMAN RIGHTS COMMISSION [SECTION 51(1)(b) OF THE ACT]

4.1       The Act grants a requestor access to records of a private body if the record is required for the exercise or protection of any rights.  

If a public body lodges a request, the public body must be acting in the public interest.  

4.2       Requests for information must be made in accordance with the prescribed procedures and at the rates as provided in sections 6 and 7 of the Act.

4.3       A revised guide on how to use the Promotion of Access to Information Act 2 of 2000 referred to in section 10 of the Act was published by the Human Rights Commission on 5 September 2021.  

4.4       Members of the public can inspect or make copies of the guide from the offices of Free State Rugby or the office of the Regulator, during normal working hours.

4.5       The guide can also be obtained –

            4.5.1    Upon request to the Information Officer;

            4.5.2    From the website of the regulator  
            (https://www.justice.gov.za/inforeg/)

4.6       A copy of the guide is also available in Afrikaans and English for public inspection during normal office hours at the office of the Information Officer of Free State Rugby.

4.7       The contact details of the Commission are:

5.         VOLUNTARY DISCLOSURE [SECTION 52(1) AND SECTION 51(2)]

5.1       No submissions have been made to the Minister and no records held by Free State Rugby are automatically available without a person having to request access in terms of the Act.

5.2       No notices have been published on the categories of records that are automatically available without a person having to request access in terms of section 52(2) of the Act.  

5.3       Any person requiring information held by Free State Rugby,  must request access thereto in terms of the Act.

6.         RECORDS AVAILABLE IN TERMS OF OTHER LEGISLATION [SECTION 51(1)(d)]

The following legislation creates the obligation to keep certain records:

• Constitution of the Republic of South Africa 108 of 1996
• Copyright Act 98 of 1978
• Electronic Communications Act 36 of 2005
• Regulation of Interception of Communications and Provision of  
  Communication-Related Information Act 70 of 2002
• Financial Intelligence Centre Act 38 of 2001
• Identification Act 58 of 1962
• Intellectual Property Laws Amendment Act 38 of 1997
• Pension Funds Act 24 of 1956
• Prevention of Organised Crime Act 121 of 1998
• Promotion of Access to Information Act 2 of 2000
• Protection of Personal Information Act 4 of 2013
• Companies Act 71 of 2008
• Value Added Tax Act 89 of 1991
• Income Tax Act 95 of 1967
• Broad Based Black Economic Empowerment Act 53 of 2003
• Basic Conditions of Employment Act 75 of 1997
• Labour Relations Act 66 of 1955
• Skills Development Act 97 of 1998
• Unemployment Insurance Act 63 of 2001
• Employment Equity Act 55 of 1998
• Compensation for Occupational Injuries and Health Diseases Act 130 of 1993
• Occupational Health and Safety Act 85 of 1993
• Safety at Sports and Recreational Events Act 2 of 2010
• National Health Act 61 of 2003
• National Sport and Recreation Act 110 of 1998

Although we have used our best endeavours to supply a list of applicable legislation, it is possible that this list may be incomplete.  If a Requester believes that a right of access to a record exists in terms of other legislation, the Requester is required to indicate what legislative right the request is based on to allow the Information Officer the opportunity of considering the request in the light thereof.

7.         RECORDS HELD BY FREE STATE RUGBY  [SECTION 51(1)(e)]

The information held by Free State Rugby is divided into different categories.  The categories of information are not exhaustive but are merely meant to give a broad indication of the information held by Free State Rugby.

The Act makes provision for the automatic disclosure of certain records. These records need not be formally requested from Free State Rugby since they are automatically available from our website www.fscheetahs.co.za.

The following are categories of records automatically available:     

Records held by Free State Rugby which are not automatically available and which can be requested are listed below.  Each request for information will be dealt with on a case-by-case basis and the mere fact that a record is listed below does not mean that access to that record will be granted.

8.PROCESSING OF PERSONAL INFORMATION

1. Purpose of Processing Personal Information

Free State Rugby will use your personal information only for the purposes for which it was collected or agreed with you, for example:

1. To provide tickets and goods to you or to rent a suite or other premises to you or to otherwise carry out the transaction you requested and to maintain our relationship;
2. To fulfil our obligations to you – contractual or otherwise;
3. To conduct credit reference searches or verification;
4. To confirm and verify your identity;
5. For operational purposes;
6. For the detection and prevention of fraud, crime, money laundering or other malpractice;
7. For debt tracing or debt recovery;
8. To conduct market or customer/supporter satisfaction research and furnish you with marketing and promotional material related to our business or the business of our sponsors and suppliers.  We will not send you marketing and promotional material unless you have chosen to op-into them, but we may send you one message asking you to opt-into promotional messages without you having opted-into promotional messages;
9. For statistical analysis;
10. For audit and record keeping purposes;
11. To send administrative messages and email updates to you;
12. In connection with legal proceedings.

1. Description of the categories of Data Subjects and of the information or categories of information relating thereto

1. The recipients or categories of recipients to whom the personal information may be supplied

1. Planned transborder flows of personal information

Player and employee identifying information may be shared with third parties and government authorities outside of the borders of South Africa for travel and accommodation purposes and to perform their duties in terms of their employment contracts.

1. General description of Information Security Measures to be implemented by the responsible party to ensure the confidentiality, integrity and availability of the information

The Company has implemented the following security safeguards to ensure the confidentiality and integrity of personal information under its care:

1. Restricted access control to offices;
2. Storage of hard copies of documents in lockable filing rooms and cabinets;
3. Firewalls;
4. Use of anti-virus and anti-malware solutions;
5. Regular updates of programs and systems;
6. Data encryption;
7. Use of strong passwords and the regular changing of passwords;
8. Staff training.            

1. HOW TO MAKE A REQUEST FOR ACCESS TO RECORDS HELD BY FREE STATE RUGBY [SECTION 51(1)(e)]

9.1       Access to information held by Free State Rugby is not automatic and may be refused on any of the grounds for refusal contemplated in Chapter 4 of the Act.

9.2       The Requestor must identify the right it is seeking to exercise or protect and explain why the record requested is required for the exercise or protection of that right.  All procedural requirements must be met.

9.3       The following procedure must be followed when requesting information and/or documents:

1. The request must be sent in the prescribed form attached hereto as Annexure “A”.
2. The Request must be submitted to the Information Officer and sent to the address or electronic mail address as set out in paragraph 3 of this Manual.
3. The Requestor must provide proof of identity of the person requesting the record.
4. If the request is made on behalf of another person, the Requestor must provide proof of the capacity in which he/she/it is making the request.
5. The Requester must provide sufficient detail on the form to enable the Information Officer to identify the record requested.  

1. The Act provides for two types of fees payable on the request of records, namely:

1. A request fee, which is an administration fee payable by all Requesters before the request will be considered.  This request fee is non-refundable.  
2. An access fee, which is payable by all Requesters in the event that a request for access to information is granted.  This fee will include the costs incurred in obtaining and preparing a record for delivery to the Requestor.

The fees are set out in Annexure “B” hereto.

1. Once a request is made, the Requestor will receive notice from Free State Rugby to pay the prescribed request fee.

1. The prescribed request fee must be paid before the request will be processed.

1. Payment of the request fee should be made as directed by the Information Officer.

1. After receiving payment of the request fee Free State Rugby will make a decision in respect of the request and will notify the Requestor of the decision in the form of Annexure “C” hereto.

1. Should the request be refused, the Requestor may lodge an application or appeal against the refusal of the request or payment of the requested fee and this will be advised in the notice to be sent to the Requestor (in terms of section 54(3) of the PAIA Act).

1. If the request is granted then the Requestor might be required to pay a further access fee for the search, reproduction and preparation of the record as well as for the time that has exceeded the prescribed hours to search and to prepare the record for disclosure to the Requestor (in terms of section 54(6) of the PAIA Act).

1. The fee schedule can also be downloaded from the Department of Justice and Constitutional Development’s website at www.justice.gov.za.

10.       CONFIDENTIALITY OF INFORMATION

Free State Rugby is committed to protection the confidentiality of information provided to it by third parties, subject to its obligations to disclose such information in terms of any applicable legislation or a court order.  

If access is requested to a record that contains information about a third party or information provided to Free State Rugby by a third party, then the (insert entity’s name) shall attempt to contact the third party to obtain its consent for the disclosure of the information.  

The third party’s consent or denial of access to its information will be taken into consideration by the Information Officer in determining whether access should be granted to the Requester or not.

1. AVAILABILITY OF THE MANUAL

11.1     A copy of this manual is available at –

            11.1.1  www.fscheetahs.co.za ;

            11.1.2  Office of the Free State Rugby Union and Free State Cheetahs (Pty) Ltd for inspection during normal business hours;

            11.1.3  To any person upon request and upon the payment of a reasonable
                        prescribed fee; and

            11.1.4  To the Information Regulator upon request.

11.2     A fee for a copy of the manual, as contemplated in Annexure “B” of the Regulations, shall be payable.

Annexure “A”

REQUEST FOR ACCESS TO RECORD

[Regulation 7]

NOTE:

1.         Proof of identity must be attached by the requester.

2.         If requests made on behalf of another person, proof of such authorisation must be  
            attached to this form.

TO:      Privacy & Information Officer

            Ronel Pienaar

Toyota Stadium

Kingsway

Bloemfontein

9301

Mark with an "X"

Request is made in my own name         Request is made on behalf of another person

You will be notified in writing whether your request has been approved or denied and if approved the costs relating to your request, if any.  Please indicate your preferred manner of correspondence.

Signed at __________________________ this _______ day of ___________________ 20___.

________________________________

Signature of requester/person on
whose behalf request is made

FOR OFFICIAL USE

________________________________

Signature of Information Officer

ANNEXURE “B”

PRESCRIBED FEES

1. REQUEST FEE

A request fee of R50.00 (excluding VAT) is payable upfront when a requester submits a request for access to information on anybody else other than a requester.

2.         ACCESS FEE

The applicable fees (excluding VAT) which will be payable are:

2.1       For every photocopy of an A4–size page or part thereof                     R 1,10

2.2       For every printed copy of an A4-size page or part thereof held

on a computer or in electronic form                                                        R 1,10

2.3       For a copy in a computer-readable form - Compact disc      

            2.3.1    If provided by requestor                                                                 R40,00

            2.3.2    If provided to requestor                                                                  R60,00

2.4       A transcription of visual images, for an A4-size page or part thereof  R40,00

2.5       For a copy of visual images                                                                        R60,00

2.6       A transcription of an audio record, for an A4-size page or part

thereof                                                                                                           R24,00

2.7       For a copy of an audio record                                                                  

            2.7.1    Flash drive provided by requestor                                                 R40,00

            2.7.2    Compact disc provided by requestor                                          R40,00

            2.7.3    Compact disc provided to requestor                                          R60,00

2.8       To search a record that must be disclosed, per hour or part of the

hour                                                                                                                R30,00  

3.         POSTAGE FEE

Where a copy of the record needs to be posted the actual postal fee is payable in addition to the applicable fees.

ANNEXURE “C”

FORM 3

OUTCOME OF REQUEST AND OF FEES PAYABLE

[Regulation 8]

Note:

1.         If your request is granted the—

(a) amount of the deposit, (if any), is payable before your request is
            processed; and

(b) requested record/portion of the record will only be released once proof of full payment

is received.

2.         Please use the reference number hereunder in all future correspondence.

                                                Reference number: ______________________

TO:      _____________________
_____________________
_____________________
_____________________

Your request dated ________________, refers.

1. You requested:

or

1. You requested:

1. To be submitted:

Kindly note that your request has been:

        Approved

        Denied, for the following reasons:

1. Fees payable with regards to your request:

1. Deposit payable (if search exceeds six hours):

Yes                                   No

The amount must be paid into the following bank account:

Name of Bank                _____________________________

Account Holder            _____________________________

Type of account           _____________________________

Account number          _____________________________

Branch code                 _____________________________

Reference no.               _____________________________

Submit proof of payment to ________________________

SIGNED AT ____________________ ON THIS _______ DAY OF ___________________ 20 __.

____________________________
INFORMATION OFFICER

Cookie Policy

1. INTRODUCTION

The purpose of this policy is to explain what a cookie is, what we use them for and how you can manage cookies when visiting our website.

2. WHAT IS A COOKIE

Information may be sent to your device in the form of an internet “cookie”, which is a small text file when you visit our website to allow our servers to monitor your requirements and to collect standard internet log information and visitor behaviour.

The cookie contains a personal identifier allowing us to associate your personal information with a certain device.

The cookie is stored on your device. Our server may request that your device return a cookie to it. These return cookies do not contain any personal identifiable information about you.

You can learn more about cookies at www.allaboutcookies.org.

3. USE

3.1 Cookies enable you to use our website optimally and to gain access to restricted content on our website.

3.2 It collects information on how visitors use our website, which allows us to tailor our website’s functionality to you personally by letting us remember your preferences, location or device type.

3.3 Cookies do not collect information that identifies a visitor. All information collected by cookies is anonymous.

3.4 Cookies allow third parties to provide services to our website.

3.5 Targeting or advertising cookies are used to deliver adverts more relevant to you and your interests. They may be placed by advertising networks with the website operator’s permission.

4. TYPES OF COOKIES

We may use the following types of cookies on our website:

? Essential cookies which allow our website to function optimally;

? Site analytics cookies that monitor how our website is performing and how you interact with it;

? Functional cookies that remember who you are as a user of our website and allow us to remember preferences you may have selected or information like your username and password.

? Advertising cookies enable us to deliver advertisements relevant to you and your specific interests.

? Social media cookies which integrate with social media platforms. These cookies allow you to share content from our website to social media platforms.

? Flash cookies enable your device to read content supported by Adobe Flash.

? Third-party cookies may be used by our sponsors and/or suppliers and business partners.

Information collected by these cookies is governed by the privacy policies or the relevant third party.

5. HOW TO DISABLE COOKIES

You can stop cookies from being downloaded onto your device by selecting the appropriate settings on your browser or manually deleting cookies.

You may visit www.aboutcookies.org to find more information on how to delete cookies. However, please note that if you choose to disable or delete cookies from your device, you may not be able to use the full functionality of our website.

6. LINKS TO OTHER WEBSITES

You may find links or ‘click-through-buttons’ on our website to and from other websites. If you follow a link to any other website, please note that these websites have their own privacy policies. We do not accept any responsibility or liability for these policies and any personal information which you may submit to them.

7. CHANGES

We may amend this policy from time to time. The updated policy will be published on our website.

 DATA PROTECTION POLICY

1. INTRODUCTION

This document describes a set of principles governing the handling of personal information/data we process.

The Free State Rugby values privacy, and we seek to implement responsible data privacy practices.

2. APPLICATION

This policy applies to all personal information processed in our organisation and all persons employed or engaged by us who process personal information.

3. APPLICABLE LAWS

3.1 General Data Protection Regulation 2016/679 (European Union) (hereinafter referred to as the GDPR);

3.2 Protection of Personal Information Act 4 of 2013 (South Africa) (hereinafter referred to as the “Act”).

The relevant legislation which we will comply with are:

We undertake to act in accordance with the Act and the GDPR and to do what is reasonably necessary and practicable to comply with those aspects of data protection that apply to our organisation under the relevant legislation.

4.  DATA PROTECTION REQUIREMENTS

4.1 The Company respects the privacy of our Data Subjects and will ensure that we process personal information:

4.2 In respect of Data Subject rights, we will ensure that our Data Subjects can –

4.3 As a Responsible Party/Controller, we will ensure that we:

4.4 Where we act as the Operator/Processor, we will ensure that we:

4.1.1 Lawfully and in a reasonable manner that does not infringe on the privacy of the Data Subject;

4.1.2 For a specific purpose;

4.1.3 Minimally and only as is necessary for the purpose indicated, i.e. adequate, relevant and not excessive;

4.1.4 Accurately, complete and up-to-date;

4.1.5 Only for as long as is necessary to achieve the purpose indicated;

4.1.6 Securely, with integrity and confidentiality.

4.2.1 Know when we process their personal information and for what purpose;

4.2.2 Rectify any personal information that we process that may be incorrect or dated;

4.2.3 Delete or destroy their personal information from our systems where required, subject to data retention laws;

4.2.4 Restrict our processing of their personal information, where required;

4.2.5 Object/’opt-out’ of our processing of their personal information, where applicable;

4.2.6 Transfer their personal information from us to another Responsible Party/Controller in a structured and accessible format;

4.2.7 Be protected from us making automated decisions about them.

4.3.1 Implement appropriate and reasonable technical and organisational measures to protect personal information processed by us;

4.3.2 Enter into written agreements with Operators/Processors who process personal information on our behalf;

4.3.3 Keep records of our processing activities;

4.3.4 Consult and cooperate with the relevant data protection authorities, where required. 4.4.1 Enter into a written agreement with the Responsible Party/Controller regarding the processing of the personal information;

4.4.2 Process personal information only on the instructions of the Responsible Party/Controller;

4.4.3 Keep records of our processing activities;

4.4.4 Appoint sub-Operators/Processors only with the consent of the Responsible Party/Controller;

4.4.5 Inform the relevant data protection authorities of any data breaches.

5. GOVERNANCE

5.1.1 Raise awareness and encourage compliance by the organisation with the relevant data protection legislation;

5.1.2 Deal with all the requests made to the organisation pursuant to the relevant legislation;

5.1.3 Work with the authorities in relation to investigations conducted pursuant to the relevant data protection legislation;

5.1.4 Develop, implement and maintain the privacy and/or protection of data policies and procedures for the organisation;

5.1.5 Ensure that procedures are implemented to allow Data Subjects to view and rectify their personal data files processed by the organisation and handle Data Subject access requests;

5.1.6 Ensure that any breach in the security of personal data in our organisation is dealt with correctly and appropriately.

5.2 The Information Officer will report to the Chief Executive Officer.

5.1 We will appoint and maintain an Information Officer and a Deputy Information Officer, who shall be responsible to:

Ross van Reenen

ross@fsrugby.co.za

051 407 1700

 INCIDENT RESPONSE POLICY

1. INTRODUCTION

This is our official incident response policy to handle information security compromises in our organisation. We do our best to prevent incidents and have extensive policies in place, and use technical tools to secure our information.

2. PURPOSE

This document sets out the steps to be taken in the event of a security compromise or incident.

3. LEGISLATION

This policy gives effect to many of our responsibilities as a responsible party in terms of the Protection of Personal Information Act 4 of 2013 (POPIA) and as a controller in terms of the General Data Protection Regulation 2016/679 (GDPR) and should be read in conjunction with the legislation where applicable.

4. APPLICATION

This policy is intended for our Data Protection Officer or anyone else delegated the responsibility of responding to security compromises and related incidents. The Data Protection Officer (or such duly authorised person delegated the responsibility) is the only person in our organisation who is authorised to speak on our behalf about security compromises or other related incidents.

For the Data Protection Officer to respond to security compromises or incidents, the following principles must be applied:

4.1 All incidents must be reported to the Data Protection Officer;

4.2 The Data Protection Officer must authorise all notifications to the Regulator, the authorities, or data subjects in writing;

4.3 The Data Protection Officer must approve all external communications about an incident;

4.4 The Data Protection Officer must decide where and how to allocate resources to handle incidents; and

4.5 The Data Protection Officer must assemble a response team and instruct them on their specific responsibilities.

5. INDENTIFICATION OF INCIDENT

We must identify the incident, which means establishing whether an incident actually occurred or not. We must ensure that our response is proportional to the incident.

5.1 Incidents. An incident is a security compromise or any other related incident where there are reasonable grounds to believe that the personal information of a data subject has been accessed or acquired by any unauthorised person. This definition has three components:

5.1.1 What constitutes and ‘incident’?

An incident is a security compromise or other related incident where there are reasonable grounds to believe that the personal information of a Data Subject has been accessed or

acquired by any unauthorised person.

Examples of incidents include, without limitation:

5.1.1.1 Loss or theft of data containing personal information or equipment on which data containing personal information is stored;

5.1.1.2 Hacking – or any other deliberate attack on our systems to access data containing personal information; 5.2.2 the reputational damage;

5.2.3 how difficult the incident will be to recovered from;

5.2.4 the severity of the incident and the consequences to the data subjects involved in the incident;

5.2.5 what type of personal information is involved;

5.2.6 how protected is the personal information – e.g. if it was stored on stolen equipment, was that equipment encrypted;

5.2.7 what has happened to the personal information;

5.2.8 who has accessed or acquired the personal information without authorisation;

5.2.9 what is the extent of the security compromise or related incident;

5.2.10 who are the data subjects whose personal information has been compromised – e.g. were they employees, contractors, customers, prospects, or suppliers; and

5.2.11 what harm could come to those data subjects?

5.1.1.3 Access control failure – a failure of a password, firewall, or or other access control system that allows unauthorised access to personal information;

5.1.1.4 Unauthorised use – of personal information by a member of our personnel;

5.1.1.5 Equipment failure – failed equipment that exposes personal information to unauthorised access;

5.1.1.6 Human error – a person making a mistake that exposes personal information to unauthorised access; or

5.1.1.7 Phishing – or other ways of using persuasion or guile to obtain personal information without authorisation.

5.2 Categories. Once we have identified an incident, we must work out what category it falls into. We could categorise an incident based on:

5.2.1 the sensitivity of any information leaked during the incident;

6. REPORTING AN INCIDENT

We must obtain a report of the incident so that we can deal with it properly.

6.1 Duty. We must encourage employees and contractors (and even our customers and prospects where appropriate) to bring any suspected incidents to our attention as quickly as possible. They must report them directly to our Data Protection Officer so that we can handle them properly.

6.2 Detail. It is important that we have any incident reported in sufficient detail to enable the Data Protection Officer to process it effectively.

6.3 Authorities. Only the Data Protection Officer should decide whether or not to contact the Regulator, law enforcement, or other authorities about a particular incident as they are in charge of the incident response procedure. Despite the best intentions, reporting an incident to the authorities could seriously disrupt our business. The authorities could seize our equipment for evidential reasons which could prevent our employees or contractors from doing their everyday work. The decision to report an incident to the authorities should therefore be left to the Data Protection Officer (or anyone the Data Protection Officer has delegated the responsibility to) who will consider it carefully before doing so.

8.2.1 legal;

8.2.2 human resources (HR);

8.2.3 information technology (IT);

8.2.4 any other departments working with personal information; and

8.2.5 certain external stakeholders or suppliers where appropriate.

8.5.1 Law enforcement needs time to respond;

8.5.2 We must take reasonable measures to determine the scope of the compromise; and

8.5.3 We must restore the integrity of our information system.

6.4 Requests to cooperate. Our employees or contractors should be cautioned not to reply to any requests to cooperate with any investigations about incidents unless the requests come directly from our Data Protection Officer.

6.5 Protection. We want to encourage employees or contractors to report incidents and will protect them as much as legally possible to make sure that they are comfortable reporting them. If an employee or contractor reports an incident in good faith (which means that they did not intentionally cause the incident themselves or help someone else cause it), then we should not threaten them with any recourse or discriminate against them in any way because of their involvement in the incident.

6.6 Optional anonymity. If an employee or contractor reports an incident, they may tell us whether or not they wish to remain anonymous. If they decide that they want to remain anonymous, then the Data Protection Officer will not give their identifying information to anyone else unless absolutely necessary (for example, necessary for law enforcement to proceed with their case).

7. ESCALATIONS

It is important to escalate incidents appropriately so that they can be dealt with by the appropriate people.

7.1 Escalation plan. We should follow an escalation plan and escalate various categories of incidents to specific people in our organisation when they occur.

8. RESPOND

We must respond to the incident.

8.1 Resources. The Data Protection Officer needs to know what resources they have available to them, including what they have access to internally and what they need to get access to externally to deal with security compromises or related incidents.

8.2 Response team. The Data Protection Officer should assemble and oversee a response team consisting of representatives from business areas likely to be affected by a security compromise or any other related incident and should consider including representatives from:

8.3 Containment and recovery. Any response to a security compromise or related incident should be backed up by a containment and recovery plan that seeks to limit the damage of the incident. The plan should specify which member of the response team will lead the containment and recovery process (usually the data protection officer) and establish what each other member of the response team will do in terms of containment and recovery.

8.4 Notification. The Data Protection Officer needs to know who to notify in the case of a security compromise, whether it be the Regulator, relevant supervisory authority, data subjects, and law enforcement.

8.5 Notification timeframe. Section 22(2) of POPIA and Article 33 of the GDPR require us to make notifications as soon as possible after an incident is discovered because:

8.8.2 Data Protection Officer (or other contact point) name and contact details;

8.8.3 likely consequences of the data breach; and

8.8.4 measures taken or proposed to address the personal data breach and mitigate its possible adverse effects (where appropriate).

8.10.1 the facts relating to the breach;

8.10.2 the effects of the data breach; and

8.10.3 and the remedial action taken.

8.11.1 we have implemented appropriate technical and organisational measures and those measures were applied to the personal data affected by the data breach;

8.11.2 we have taken subsequent measures that ensure the high risk to the rights of the data subject is unlikely to materialise;

8.11.3 unless it would involve disproportionate effort.

However, the Data Protection Officer must ensure that they do not compromise the steps set out in this policy by making a notification prematurely.

8.6 Processor breach notification. The processor must notify the controller after becoming aware of a personal data breach without undue delay.

8.7 Notifying authorities. Section 22(1)(a) of POPIA and Article 33(1) of the GDPR requires us to notify the regulator or relevant supervisory authority. We must notify the regulator or supervisory authority without undue delay, and where feasible, not later than 72 hours after having become aware of it, unless the breach is unlikely to result in a risk to the rights of the data subjects.

The regulator may direct us in terms of section 22(6) of POPIA to publicise the fact that the integrity or confidentiality of our personal information has been compromised if they believe that the publicity would protect an affected data subject. It is important that we only notify the Regulator where there is a real security compromise or related incident.

8.8 Notification contents. The notification must contain at least:

8.8.1 a breach description, including (i) categories and approximate number of data subjects and (ii) categories and approximate number of personal data records concerned;

8.9 Phases exception. We may provide the information in phases without undue further delay where it is not possible to provide it at the same time.

8.10 Documentation requirement. The controller must document any breaches, by recording:

8.11 Notifying data subjects. Section 22(1)(b) of POPIA and Article 34 of the GDPR requires us to notify the data subjects affected by the incident unless their identity cannot be established. We may only delay notifying the data subjects in terms of section 22(3) of POPIA if a public body responsible for the prevention, detection, or investigation of offences or the Regulator determines that notification will impede their criminal investigation. We need not notify the data subject in terms of Article 34(3) of the GDPR if:

Section 22(4) of POPIA requires the notification to the data subject to be in writing and communicated in at least one of the following ways:

a) physically delivered to the data subject’s last known physical or postal address;

b) electronically delivered to the data subject’s last known e-mail address;

c) placed in a prominent place on our website;

d) published in the news media; or

e) as the regulator may direct.

Section 22(5) of POPIA requires the notification to contain enough information to allow the data subject to take steps against the consequences of the compromise, including:

a) a description of the possible consequences of the incident;

b) a description of the steps that we intend to take to handle the security compromise;

c) suggestions of what the data subject could do to mitigate the consequences of the security compromise;

d) the identity of the unauthorised person who may have accessed or acquired the personal information (if known to us);

Article 33(3) and 34(2) of the GDPR requires that the communication to the data subject must be in clear and plain language and must:

a) describe the nature of the personal data breach including where possible, the categories and approximate number of data subjects concerned and the categories and approximate number of personal data records concerned;

b) communicate the name and contact details of the Data Protection Officer or other contact point where more information can be obtained;

c) describe the likely consequences of the personal data breach; and

d) describe the measures taken or proposed to be taken by the controller to address the personal data breach, including, where appropriate, measures to mitigate its possible adverse effects.

For business reasons, the notification should allow affected individuals to protect themselves. It should also provide advice on how data subjects can mitigate the consequences of the incident and have a mechanism to deal with complaints.

8.12 Notifying data subjects (GDPR). The controller must communicate the personal data breach to the data subject without undue delay when it is likely to result in a high risk to human beings’ rights and freedoms.

The communication must:

a) describe the nature of the personal data breach; and

b) be in clear and plain language

It must also contain the required information and recommendations, namely:

a) our data protection officer’s (or other contact point) name and contact details;

b) the likely consequences of the data breach; and

c) the measures taken or proposed to address the personal data breach and mitigate its possible adverse effects (where appropriate).

The controller need not communicate the personal data breach to the data subject under any of the following conditions:

a) they had implemented appropriate technical and organisational protection measures and applied them to the breached personal data, particularly encryption;

b) they have taken subsequent measures to make sure that the high risk is unlikely to materialize; and

c) it would involve disproportionate effort, provided that they must use a public communication or similar equally effective measure.

The supervisory authority may consider the likelihood of the personal data breach resulting in a high risk where the controller has not already communicated the personal data breach to the data subject and:

a) require the controller to communicate the personal data breach to the data subject; or

b) decide that one of the communication exceptions has been met and they need not communicate the data breach to the data subject. 8.13.3 delivering the response quickly; 8.14.6 not admitting liability – but still being sympathetic about bad experiences.

8.13 Manner. It is important that we formulate our response in the correct manner, which includes:

8.13.1 keeping the response simple;

8.13.3 delivering the response as a matter of urgency where the fallout is severe;

8.13.4 making sure we have formulated our response properly;

8.13.5 delivering the response on an appropriate forum; and

8.14 Acknowledgement. We must acknowledge the security compromise or other related incident, which means to recognise its importance. To recognise the importance of a security compromise or other related incident, we must collect the following information:

8.14.1 who or what was affected by the incident;

8.14.2 why did the incident occur;

8.14.3 when did the incident occur;

8.14.4 how did the incident occur;

8.14.5 to what extent did the incident pose a risk; and

8.14.6 how did we find out about the incident?

We should exercise our discretion when deciding how much information to disclose beyond what we are required to disclose by law.

8.15 Apology. We must apologise for a security compromise or other related incident, which means acknowledging it sympathetically.

8.16 Action. We must take action and respond to the incident. The Data Protection Officer should handle the security compromise by investigating the problem and identify short and long term solutions in the form of various kinds of responses.

9. Evaluate

We must evaluate the outcome of that response.

9.1 Analysis. We must analyse the effects of our response.

9.2 Answers. We must make sure to respond to feedback where appropriate.

9.3 Update policy. We must update this policy from time to time based on how we’ve evaluated our responses to incidents and what is happening in our broader industry.

9.4 Update information security. We need to update our information security systems regularly.

10. Questions

Please contact the Data Protection Officer with any questions about the policy or incidents.

Competition Rules – #LegendofTheMonth, LegendaryHilux & VIP access competition

General conditions of entry:

1. Please read these Competition Rules (“Rules”), along with our General Terms and Privacy Policy (“Policies”), before entering the #LegendofTheWeek and #LegendaryHilux Competition (“Competition/s”), as your entering and/or voting in any competition, or use of any website hosting our competition (“Website”), will constitute your automatic acceptance of the Rules and Policies, and some terminology or obligations may be explained in one or more of these.
2. TOYOTA SOUTH AFRICA MOTORS (PTY) LTD, Company registration number: 1961/001767/07 is the “Promoter” of this Competition, where all queries relating to the Competition can be relayed to it at [ccc@tsb.toyota.co.za].
3. Failure to adhere to these Rules or the Terms in any way could result in disqualification from the Competition and for the Promoter to re-award prizes if deemed necessary.
4. The Competition and the functioning of the facilitating website are governed by the laws of South Africa only, where should certain features of the same laws not be specifically stated herein, they are nevertheless applicable.

Participant eligibility:

1. All entrants and voters must be 18 years or older as of [17 February 2022]. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the Website and/or participate in the Competitions only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to the Terms and to be liable and responsible for you and all of your obligations under the Terms and our other Policies.
2. This competition is only open to South African residents.
3. Entry is open to participants with access to social media and a valid user account to the following platforms (Facebook™, Twitter™ and Instagram™).
4. Competitions are advertised on Toyota SA’s and on FS Cheetahs social media platforms (Facebook™, Twitter™ and Instagram™).
5. Participants need to be Bloemfontein residents or be in Bloemfontein on the day (18th June 2022) of the Cheetahs semi-finals to take part in the “Vote and Win a vip access to the 2022 Currie Cup semi-finals” competition. The vip access is only legible to the Cheetahs vs Pumas match taking place on the 18th of June.

Competition features:

#LegendofTheMonth

1. After each of the Cheetahs Rugby team matches of 2022 Currie cup season the Promoter will post a montage video post (on Facebook™) which includes a series of video clips with game play moments chosen by the Cheetahs team.
2. The prompt for the post will be for fans to choose their favourite moment.  
3. Participants in the competitions then have their chance to select the moment who they think deserves the “Legendofthemonth” title.
4. Fans/Participants in the competition then make their selection by voting for their chosen players by using the hashtag #LegendaryHilux and commenting the name of the player whom they think deserves the legendofthemonth title on the Cheetahs’ Facebook page only.
5. The Promoter will then make a random draw to select the winners from the pool of participants who voted as required. The random draws are verified by our regulated verification agent.
6. After each match month during the Currie Cup season, 1 participant who has voted as required, will be randomly drawn as the winner for that week’s Competition and will win a Cheetahs rugby union merchandise.
7. The voting closes 72 (Seventy-two) hours after starting. Should you attempt to act in the Competition after the closing time and date each week, your selection will not be eligible for selection in the random draw.
8. All winners will receive their prizes after/ at the end of the Currie Cup competition.

Vote and Win a VIP access to the semi-finals

1. The Promoter will post a montage video post (on Facebook™) which includes a series of video clips with game play moments chosen by the Cheetahs team.
2. The prompt for the post will be for fans to choose and vote for their favourite moment video.  
3. Participants in the competitions then have their chance to select the moment who they think deserves the “#LegendaryMomentOfTheSeason” title.
4. Fans/Participants in the competition then make their selection by voting for their chosen moment by using the hashtag #LegendaryMomentOfTheSeason and commenting the name of the player whom they think deserves the #LegendaryMomentOfTheSeason title on the Cheetahs’ Facebook page only.
5. The Promoter will then make a random draw to select the winners from the pool of participants who voted as required. The random draws are verified by our regulated verification agent.
6. The voting closes 36 (thirty-six) hours after starting. Should you attempt to act in the Competition after the closing time and date, your selection will not be eligible for selection in the random draw.
7. The lucky fan will win a paid for VIP experience with a plus 1 to the Toyota Stadium to see the 2022 Currie Cup semi-finals taking place on the 18th of June 2022 between Toyota Free State Cheetahs and Pumas.
8. A winner will be contacted via Facebook direct message by Toyota Cheetahs social media team.

#LegendaryHilux

1. Each month during the 2022 Currie Cup Season, the Promoterwill prompt fans to share a picture of their Hilux bakkie on social media (Facebook™, Twitter™ and Instagram™) telling the promoter what makes their Hilux legendary.  
2. To enter, the participant must post using the hashtag #LegendaryHilux on one of the above mentioned platforms.
3. The Promoter will then make a random draw to select the winners from the pool of participants who posted as required.
4. The random draws are verified by our regulated verification agent.
5. One participant who has voted as required, will be randomly drawn as the winner for that month’s Competition and will receive x2 home fixture tickets at Toyota Stadium.
6. All winners will receive their prizes after/ at the end of the Currie Cup competition.
7. All ticket winners are required to be fully vaccinated in order to access the stadium and are required to present a vaccination card upon entry.

Cost:

1. Voting in the competition is free at all times.
2. All costs for internet access to Facebook™ are for the participant’s cost.
3. All travel, meals and accommodation costs for the #LegendaryHilux competition are for the participant’s costs,
4. All travel costs and meals costs excluding accommodation for the VIP access competition will be covered by the competition/ promoter (this includes only participants located in Bloemfontein).
   • If the winner is not in Bloemfontein on the day of the semi-finals match (18th June 2022), travel costs to Bloemfontein are for the participants costs.
   • No accommodation will be covered by the competition or promoter.

1. Travel and medical costs for vaccination for competitions are for the participant’s costs.

Duration:

1. The two competitions will be held during the 2022 Currie Cup season, starting 04 February 2022 until 02 July 2022.

Prizes:

1. Randomly selected winners stand a chance to win the following:
   • Toyota Cheetahs merchandise.
   • and x2 home fixture tickets at Toyota Stadium.
   • 1x VIP access double ticket to the Cheetahs vs Pumas 2022 Currie Cup semi finals.
2. Prize winners will be contacted directly by email and/or telephone call or social media direct messaging. This communication might also include additional information to affect the prizewinner’s receipt of a prize from the Promoter.
3. All winner/s are required to verify their identity and age by providing the promoter with a copy of ID before receiving their prize.
4. By entering this competition and providing us personal data related thereto, you expressly consent to our processing of your personal data in accordance with our privacy policy available at (link to the Toyota PP page)

General Terms and Conditions:

• Participation in the Competition is deemed to be acceptance of these T&C’s by the Participant.
• Should there be a dispute, a Participant is entitled to make representations in writing to the Promoter during the Competition Period. The Promoter shall consider such representations and notify the Participant in writing as to the decision taken in respect of the dispute. The Promoter’s decision in this regard shall be final and binding. No reasons shall be required in respect of such decision and no further correspondence will be entered into.
• The Promoter reserves the right, in its absolute discretion, to change the T&C’s without prior notice and at its discretion or extend, postpone or discontinue the Competition at any time.
• The Promoter reserves the right to withdraw this Competition without notice in the event of force majeure. For the purposes of these T&C’s an event of force majeure shall include but not be limited to any event beyond the reasonable control of a party, such as war, earthquakes, disasters, calamities, strikes or similar circumstances (including the threat thereof).
• The Promoter reserves the right at its sole discretion to cancel, terminate or suspend the promotion thereafter selecting the winner from all eligible entries received prior to the cancellation or suspension.
• The Promoter may refuse to award a prize to any Participant if, in the Promoter’s sole opinion, that Participant has violated the T&C’s or has gained an unfair advantage in participating in the Competition.
• The Prize is non-transferable.
• The Prize cannot be redeemed for cash.
• All Participants enter and participate in this Competition at their own risk. The Promoter will not be liable for any damage or injury whatsoever incurred by any Participant when participating in the Competition (including but not limited to any indirect or consequential loss).
• All Prizes are received entirely at the Prize winner’s own risk.
• Prize winners indemnify the Promoter against any liability for accident or loss of life, personal injury, property damage or other loss, cost or expense arising from any claim including third party claims in connection with the prize winner’s participation in the Competition.
• The Promoter reserves the right and discretion to extend any time limit or waive any of the T&C’s where it transpires that a Participant might otherwise be disqualified.
• These T&C’s are subject to all applicable venue and licensing laws and regulations.
• These T&C’s will be made available on the Promoter’s website at http://www.toyota.co.za ; the Free State Rugby Union’s website at http://www.fscheetahs.co.za during the Competition Period.
• By reading and accepting these T&C’s, the Participant gives consent to these risks and hereby indemnifies and holds harmless the Promoter; their directors, employees and agents of any and all liability pertaining to any damage, cost, injuries and losses of whatever nature sustained as a result of their participation in the Competition and related events and activities, save where such damage, costs, injuries and loss is sustained as a result of the gross negligence or wilful misconduct of any of the indemnified parties.
• Data protection and publicity – The Promoteris committed to protecting and respecting your privacy and will only use your personal information in accordance with these T&C’s. By entering, you agree that any personal information provided by you with your entry may be held and used by the Promoter and / or its agents to administer the competition. Photos and videos of the winners may be used for the Promoters marketing purposes.

Competition Rules – Toyota Challenge Social Media competition terms and conditions - 17, 20, 26 November 2021

General conditions of entry:

1. Please read these Competition Rules (“Rules”), along with our General Terms (see below) and Privacy Policy (“Policies”)(see below), before entering the Toyota Legend Support Competition (“Competition/s”), as your entering and/or submitting in any competition, or use of any website or social media platforms hosting our competition (“Website”), will constitute your automatic acceptance of the Rules and Policies, and some terminology or obligations may be explained in one or more of these.
2. Free State Cheetahs (Pty) Ltd, Company registration number: 1997/04083/07 is the “Promoter” of this Competition, where all queries relating to the Competition can be relayed to it at [info@fsrugby.co.za].
3. Failure to adhere to these Rules or the Terms in any way could result in disqualification from the Competition and for the Promoter to re-award prizes if deemed necessary.
4. The Competition and the functioning of the facilitating website are governed by the laws of South Africa only, where should certain features of the same laws not be specifically stated herein, they are nevertheless applicable.

Participant eligibility:

1. All entrants must be 18 years or older as of [08 November 2021].
2. This competition is only open to South African residents.
3. The competition only applies to the Toyota Challenge matches and not other tournaments or leagues associated with SA Rugby or SuperSport.
4. Fan of the Match participants are eligible to win the prize the R10 000 by keeping their #ToyotaLegend Support posts active on their social media platforms for 8 weeks after the Toyota Challenge.
5. Fan of the Match participants must ensure that their social media profiles are activated as publically discoverable to allow for their hashtag mentions to be accounted for.
6. The Fan of the series is selected by a random draw and must adhere to the above elbility terms.
   
   
7. Cost:
8. Participating or submitting times in the competition is free at all times.
9. All costs for internet access to social media platforms are for the participant’s cost.

Duration:

1. This Competition will run from the 8th of November 2021 until 27th November 2021.

On-line and Digital Competitions:  General Terms and Conditions

1. This competition is open to all South African residents aged 18 years and older, who have a valid South African Identity document
2. By entering this online promotion, all competitors agree to be bound by the rules, regulations and requirements set out in the promotional material.
3. This promotion is subject to South African law, and is not offered outside South Africa.
4. Free State Cheetahs reserves the right to verify the validity of all entries.
5. Any person who is a permanent or contracted employee of any of the following companies; Free State Cheetahs (Pty) Ltd, the Free State Rugby Union, Toyota South Africa Motors (Pty) Ltd (“Toyota”) and/or any other agent, promoter and/or other person connected with the Competition and/or a member of their family shall not be allowed to enter the Competition and shall be ineligible to win a prize.
6. Free State Cheetahs is entitled at its sole discretion to declare any entry disqualified, without having to give a reason.
7. Free State Cheetahs may use the details provided by competition entrants, without further compensation, in publications or other media material produced, used or contracted magazines, television, websites, social media etc.
8. By entering into the competition, a person who does not wish to have their image or story distributed should make their wishes known to the page administrators, and/or contact Free State Cheetahs (Pty) Ltd, at Toyota Stadium, Att Horak Avenue, Bloemfontein, 9301, in writing of his/her intentions and include a photograph. Free State Cheetahs will use the photo for identification purposes only and will hold it in confidence.
9. Free State Cheetahs reserves the right to disqualify incomplete on-line entries. No responsibility will be accepted for on-line entries lost for any reason whatsoever, whether due to inaccessibility of the site via the internet, network disruption, network congestion, malicious virus attack, unauthorised data hacking, data corruption and server hardware failure or otherwise. Proof of sending will not be accepted as proof of delivery.
10. Free State Cheetahs reserves the right to verify the validity of entries.
11. Nothing on email, or on any other website of Free State Cheetahs, or entrants’ use of the services or products related hereto, shall be construed as conferring any license or other rights under the intellectual property or other proprietary rights of Free State Rugby or its subsidiaries or affiliates or any third party, whether by estoppels, implication or otherwise.
12. Free State Cheetahs and/or its agent shall be licensed to evaluate all contest-related submissions for the purposes of the contest, including verification and judging and as specified in these terms and conditions. The software and programming code and media relating to the web site or Facebook, Instagram and Twitter page and contest-related communication is protected by the applicable laws of copyright, trademark, patent, unfair competition and other proprietary laws.
13. To claim the contest prize, the winner must produce their valid South African identity book/card and/or passport and complete the Acknowledgment of Receipt form (which will be made available to all winners in writing).
14. Free State Cheetah’s decisions shall be final in all matters relating to the draw and no correspondence will be entered into.
15. Free State Cheetahs reserves the right to change the terms and conditions without prior notice. An entrant shall be deemed to have notice of any such amendments or interpretations upon publication of the same on the website page and shall be deemed to have accepted such amendments or interpretations by virtue of his/her continued participation in the promotion. Should an entrant not wish to continue to participate in the promotion pursuant to the prevailing terms and conditions as amended or interpreted, he/she may terminate participation in the promotion upon written notice to Free State Cheetahs.
16. Free State Cheetahs reserves the right to modify the competition or disqualify any entrant/contestant if fraud, misconduct or technical failures destroy the integrity of the competition as determined by Free State Cheetahs, in its sole discretion.
17. Free State Cheetahs reserves the right at their sole discretion to cancel, terminate or suspend the promotion and select winners from among all eligible entries received prior to the cancellation.
18. Entrants will not be eligible to win the competition prize if he/she has won a prize from Free State Cheetahs (PTY) Ltd in the last 12 months
19. Free State Cheetahs may in its absolute discretion extend any time limit or waive any of the Terms and Conditions where a person might otherwise be disqualified.
20. Free State Cheetahs may in its absolute discretion substitute the prize deemed to an appropriate replacement value in the place of the prize. All prizes will only be delivered after the lockdown period (When couriers can deliver competition prizes).
21. The promoter is Free State Cheetahs (Pty) Ltd, Toyota Stadium, Att Horak Avenue, Bloemfontein, 9301.  

The Verification Process:

1. The Promoter will call the finalist and conduct a Promotion verification process (“Verification Process”).

The Verification Process will consist of the following:

1. Contacting the finalist and confirming that the finalist holds a valid South African Identity document ; and
2. The finalist will be required to fill in a Winner form and indemnity form, which needs to be returned to the Promoter within 24 (twenty-four) hours.
3. If the Promoter is unable to reach any finalist after 3 (three) days from the date of being drawn as a finalist, or if a finalist fails the Verification Process for whatsoever reason after their entry is drawn, such person will be disqualified and the next person drawn will be contacted.
4. None of the Promotion prizes is transferable or redeemable for cash and the Promoter is not liable for any defect, changes and/or modifications in any of the prizes listed
5. If the finalist drawn entered on Facebook, Twitter and Instagram, they will be requested to send a direct message detailing his/her full name, email address and contact details.
6. In the event that the winner does not respond within 48 hours of notification, or cannot take the prize, a new winner will be drawn.
7. Toyota reserves the right to verify the validity of all entries.
8. In addition to any other the verification requirements set out in these Rules, the Promoter may require the finalists to complete and submit an information disclosure agreement and indemnification, as well as supply a copy of their valid Identity Document within 24 hours of being confirmed a Winner, to enable the Promoter to ensure compliance with these rules and the Consumer Protection Act 68 of 2008. Should any finalist refuse or be unable to comply with this rule for any reason, such Winner will be deemed to have rejected the Prize and it shall revert back to the Promoter.
9. All Participants and the Winner, as the case may be, indemnify the Promoter, their advertising agencies, advisers, nominated agents, suppliers and joint ventures identified by the trademarks owned by or licensed to Toyota, its affiliates and/or associated companies against any and all claims of any nature whatsoever arising out of and/or from their participation in any way howsoever in this competition including, as a result of any act or omission, whether as a result of negligence, misrepresentation, misconduct or otherwise on the part of the Promoters and/or use of the Prizes.

PRIVACY PROTECTION POLICY

1. INTRODUCTION

This Data Protection and Information Sharing Policy describe the way that the company will meet its legal obligations and requirements concerning confidentiality and information security standards. The requirements within the Policy are primarily based upon the Protection of Personal Information Act, No 4 of 2013, as that is the key piece of legislation covering security and confidentiality of personal information.

1. DEFINITIONS

1. Consent means the voluntary, specific and informed expression of will;
2. Data Subject means the natural or juristic person to whom the Personal Information relates;
3. Direct Marketing means approaching a Data Subject personally for the purpose of selling them a product or service, of requesting a donation;
4. Company means Free State Cheetahs (Pty) Ltd and the Free State Rugby Union
5. POPI means the Protection of Personal Information Act, No. 4 of 2013;
6. Personal Information means information relating to an unidentifiable, living, natural person, or an identifiable, existing juristic person, as defined in POPI;
7. Processing means an operation or activity, whether or not by automatic means, concerning Personal Information;

1. SCOPE OF POLICY

The Policy applies to all employees, directors, sub-contractors, agents, appointees and all stakeholders. The provisions of the Policy are applicable to both on and off-site processing of personal information.

1. POLICY STATEMENT

The Company collects and uses the Personal Information of the individuals and corporate entities with whom it works in order to operate and carry out its business effectively. The Company regards the lawful and appropriate processing of all Personal Information as crucial to successful service delivery and essential to maintaining confidence between the Company and those individuals and entities who deal it. The Company therefore fully endorses and adheres to the principles of the Protection of Personal Information Act (“POPI”).

1. PROCESSING OF PERSONAL INFORMATION

1. Purpose of Processing

The Company uses the Personal Information under its care in the following ways:

- Conducting credit reference checks and assessments

- Administration of agreements

- Providing products and services to customers

- Discounting and asset funding purposes

- Detecting and prevention of fraud, crime, money laundering and other malpractice

- Conducting market or customer satisfaction research

- Marketing and sales

- In connection with legal proceedings

- Staff administration

- Keeping of accounts and records

- Complying with legal and regulatory requirements

- Profiling data subjects for the purposes of direct marketing

1. Categories Of Data Subjects And Their Personal Information

The Company may possess records relating to suppliers, shareholders, contractors service providers, staff and customers:

1. Categories of Recipients for Processing the Personal Information

The Company may share the Personal Information with its agents, affiliates, and associated companies who may use this information to send the Data Subject information on products and services. The Company may supply the Personal Information to any party to whom the Company may have assigned or transferred any of its rights or obligations under any agreement, and/or to service providers who render the following services:

- Capturing and organising of data;

- Storing of data;

- Sending of emails and other correspondence to customers;

- Conducting due diligence checks;

- Administration of the Medical Aid and Pension Schemes.

1. Actual or Planned Transborder Flows of Personal Information

Personal Information may be transmitted transborder to the Company’s authorised dealers and its suppliers in other countries, and Personal Information may be stored in data servers hosted outside South Africa, which may not have adequate data protection laws. The Company will endeavour to ensure that its dealers and suppliers will make all reasonable efforts to secure said data and Personal Information.

1. Retention of Personal Information Records

The Company may retain Personal Information records unless the Data Subject objects thereto. If the Data Subject objects to indefinite retention of its Personal Information the Company shall retain the Personal Information records to the extent permitted or required by law.

1. General Description of Information Security Measures

The Company employs up to date technology to ensure the confidentiality, integrity and availability of the Personal Information under its care. Measures include:

- Firewalls

- Virus protection software and update protocols

- Logical and physical access control;

- Secure setup of hardware and software making up the IT infrastructure;

- Outsourced Service Providers who process Personal Information on behalf of the Company are contracted to implement security controls.

1. ACCESS TO PERSONAL INFORMATION

All individuals and entities may request access, amendment, or deletion of their own Personal Information held by the Group. Any requests should be directed, on the prescribed form, to the Information Officer.

1. Remedies are available if the request for access to Personal Information is refused

1. Internal Remedies

The Company does not have internal appeal procedures. As such, the decision made by the Information Officer pertaining to a request is final, and requestors will have to exercise such external remedies at their disposal if a request is refused, and the requestor is not satisfied with the response provided by the information officer.

1. External Remedies

A requestor that is dissatisfied with the information officer’s refusal to disclose information, may within 30 days of notification of the decision, apply to a court for relief. Likewise, a third party dissatisfied with the information officer’s decision to grant a request for information, may within 30 days of notification of the decision, apply to a court for relief. For purposes of the Act, courts that have jurisdiction over these applications are the Constitutional Court, the High Court or another court of similar status.

1. Grounds for Refusal

The Company may legitimately refuse to grant access to a requested record that falls within a certain category. Grounds on which the Company may refuse access include:

• Protecting personal information that the Company holds about a third person (who is a natural person) including a deceased person, from unreasonable disclosure;
• Protecting commercial information that the Company holds about a third party or the Company (for example trade secret: financial, commercial, scientific or technical information that may harm the commercial or financial interests of the organisation or the third party);
• If disclosure of the record would result in a breach of a duty of confidence owed to a third party in terms of an agreement;
• If disclosure of the record would endanger the life or physical safety of an individual;
• If disclosure of the record would prejudice or impair the security of property or means of transport;
• If disclosure of the record would prejudice or impair the protection of a person in accordance with a witness protection scheme;
• If disclosure of the record would prejudice or impair the protection of the safety of the public;
• The record is privileged from production in legal proceedings unless the legal privilege has been waived;
• Disclosure of the record (containing trade secrets, financial, commercial, scientific, or technical information) would harm the commercial or financial interests of the Group;
• Disclosure of the record would put the Company at a disadvantage in contractual or other negotiations or prejudice it in commercial competition;
• The record is a computer programme; and
• The record contains information about research being carried out or about to be carried out on behalf of a third party or the Group.

Records that cannot be found or do not exist

If the Company has searched for a record and it is believed that the record does not exist or cannot be found, the requester will be notified by way of an affidavit or affirmation. This will include the steps that were taken to try to locate the record.

1. IMPLEMENTATION GUIDELINES

1. Training & Dissemination of Information

This Policy has been put in place throughout the Group, training on the Policy and POPI will take place with all affected employees.

All new employees will be made aware at induction, or through training programmes, of their responsibilities under the terms of this Policy and POPI.

Modifications and updates to data protection and information sharing policies, legislation, or guidelines will be brought to the attention of all staff.

1. EIGHT PROCESSING CONDITIONS

POPI is implemented by abiding by eight processing conditions. The Company shall abide by these principles in all its possessing activities.

1. Accountability

The Company shall ensure that all processing conditions, as set out in POPI, are complied with when determining the purpose and means of processing Personal Information and during the processing itself. The Company shall remain liable for compliance with these conditions, even if it has outsourced it processing activities.

1. Processing Limitation

1. Lawful grounds

The processing of Personal Information is only lawful if, given the purpose of processing, the information is adequate, relevant and not excessive.

The Company may only process Personal Information if one of the following grounds of lawful processing exists:

• The Data Subject consents to the processing;
• Processing is necessary for the conclusion or performance of a contract with the Data Subject;
• Processing complies with a legal responsibility imposed on the Group;
• Processing protects a legitimate interest of the Data Subject;
• Processing is necessary for the pursuance of a legitimate interest of the Group, or a third party to whom the information is supplied;

Special Personal Information includes:

• Religious, philosophical, or political beliefs;
• Race or ethnic origin;
• Trade union membership;
• Health or sex life;
• Biometric information (including blood type, fingerprints, DNA, retinal scanning, voice recognition, photographs);
• Criminal behaviour;
• Information concerning a child.

The Company may only process Special Personal Information under the following circumstances:

• The Data Subject has consented to such processing;
• The Special Personal Information was deliberately made public by the Data Subject;
• Processing is necessary for the establishment of a right or defence in law;
• Processing is for historical, statistical, or research reasons
• If the processing of race or ethnic origin is in order to comply with affirmative action laws

All Data Subjects have the right to refuse or withdraw their consent to the processing of their Personal Information, and a Data Subject may object, at any time, to the processing of their Personal Information on any of the above grounds, unless legislation provides for such processing. If the Data subject withdraws consent or objects to processing then the Company shall forthwith refrain from processing the Personal Information.

1. Collection directly from the Data Subject

Personal Information must be collected directly from the Data Subject, unless:

• Personal Information is contained in a public record;
• Personal Information has been deliberately made public by the Data Subject;
• Personal Information is collected from another source with the Data Subject’s consent;
• Collection of Personal Information from another source would not prejudice the Data Subject;
• Collection of Personal Information from another source is necessary to maintain, comply with or exercise any law or legal right;
• Collection from the Data Subject would prejudice the lawful purpose of the collection;
• Collection from the Data Subject is not reasonably practicable.

1. Purpose Specification

The Company shall only process Personal Information for the specific purposes as set out and defined above at paragraph 5.1.

1. Further Processing

New processing activity must be compatible with the original purpose of processing. Further processing will be regarded as compatible with the purpose of collection if:

• Data Subject has consented to the further processing;
• Personal Information is contained in a public record;
• Personal Information has been deliberately made public by the Data Subject;
• Further processing is necessary to maintain, comply with or exercise any law or legal right;
• Further processing is necessary to prevent or mitigate a threat to public health or safety, or the life or health of the Data Subject or a third party

1. Information Quality

The Company shall take reasonable steps to ensure that Personal Information is complete, accurate, not misleading and updated. The Company shall periodically review Data Subject records to ensure that the Personal Information is still valid and correct.

Stakeholders should as far as reasonably practicable follow the following guidelines when collecting Personal Information:

• Personal Information should be dated when received;
• A record should be kept of where the Personal Information was obtained;
• Changed to information records should be dated;
• Irrelevant or unneeded Personal Information should be deleted or destroyed;
• Personal Information should be stored securely, either on a secure electronic database or in a secure physical filing system.

1. Openness

• The Company shall take reasonable steps to ensure that the Data Subject is made aware of:
• What Personal Information is collected, and the source of the information;
• The purpose of collection and processing;
• Where the supply of Personal Information is voluntary or mandatory, and the consequences of a failure to provide such information;
• Whether the collection is in terms of any law requiring such collection;
• Whether the Personal Information shall be shared with any third party.

1. Data Subject Participation

Data Subject have the right to request access to, amendment, or deletion of their Personal Information.

All such requests must be submitted in writing to the Information Officer. Unless there are grounds for refusal as set out in paragraph 6.2, above, the Company shall disclose the requested Personal Information:

• On receipt of adequate proof of identity from the Data Subject, or requester;
• Within a reasonable time;
• On receipt of the prescribed fee, if any;
• In a reasonable format

The Company shall not disclose any Personal Information to any party unless the identity of the requester has been verified.

1. Security Safeguards

The Company shall ensure the integrity and confidentiality of all Personal Information in its possession, by taking reasonable steps to:

• Identify all reasonably foreseeable risks to information security;
• Establish and maintain appropriate safeguards against such risks;

1. Written records

Personal Information records should be kept in locked cabinets or safes;

• When in use Personal Information records should not be left unattended in areas where non-staff members may access them;
• The Company shall implement and maintain a “Clean Desk Policy” where all employees shall be required to clear their desks of all Personal Information when leaving their desks for any length of time and at the end of the day;
• Personal Information which is no longer required should be disposed of by shredding.

Any loss or theft of, or unauthorised access to, Personal Information must be immediately reported to the Information Officer.

1. Electronic Records

• All electronically held Personal Information must be saved in a secure database;
• As far as reasonably practicable, no Personal Information should be saved on individual computers, laptops or hand-held devices;
• All computers, laptops and hand-held devices should be access protected with a password, fingerprint or retina scan, with the password being of reasonable complexity and changed frequently;
• The Company shall implement and maintain a “Clean Screen Policy” where all employees shall be required to lock their computers or laptops when leaving their desks for any length of time and to log off at the end of the day;
• Electronic Personal Information which is no longer required must be deleted from the individual laptop or computer and the relevant database. The employee must ensure that the information has been completely deleted and is not recoverable.

Any loss or theft of computers, laptops or other devices which may contain Personal Information must be immediately reported to the Information Officer, who shall notify the IT department, who shall take all necessary steps to remotely delete the information, if possible.

1. DIRECT MARKETING

All Direct Marketing communications shall contain the Group’s, and/or the Company’s details, and an address or method for the customer to opt-out of receiving further marketing communication.

1. Existing Customers

Direct Marketing by electronic means to existing customers is only permitted:

• If the customer’s details were obtained in the context of a sale or service; and
• For the purpose of marketing the same or similar products;

The customer must be given the opportunity to opt-out of receiving direct marketing on each occasion of direct marketing.

1. Consent

The Company may send electronic Direct Marketing communication to Data Subjects who have consented to receive it. The Company may approach a Data Subject for consent only once.

1. Record Keeping

The Company shall keep a record of:

• Date of consent
• The wording of the consent
• Who obtained the consent
• Proof of opportunity to opt-out on each marketing contact
• Record of opt-outs

1. DESTRUCTION OF DOCUMENTS

1. Documents may be destroyed after the termination of the retention period specified herein, or as determined by the Company from time to time.

1. Each department is responsible for attending to the destruction of its documents and electronic records, which must be done on a regular basis. Files must be checked in order to make sure that they may be destroyed and also to ascertain if there are important original documents in the file. Original documents must be returned to the holder thereof, failing which, they should be retained by the Company pending such return.
2. The documents must be made available for collection by the Shred-It, or other approved document disposal company.
3. Deletion of electronic records must be done in consultation with the IT Department, to ensure that deleted information is incapable of being reconstructed and/or recovered.

1. STATUTORY RETENTION PERIODS

NOTE:

THE COMPANY RESERVES THE RIGHT TO AMEND, ADD TO OR ADAPT ANY PROVISION OF THIS POLICY. SUCH AMENDMENTS WILL HOWEVER BE COMMUNICATED TO ALL EMPLOYEES.

TICKETPRO GROUP

Terms of Service

[Revision Date: April 2021]

1. INTRODUCTION

1. Please take a moment to read these terms and conditions of service (“Terms”) to understand how they apply to Products offered by the Ticketpro Group on the Sites and through any other Distribution Channel. These Terms, together with the Website User Terms and Privacy Policy and any provisions contained in the online registration, order and payment process will make up the agreement (“Agreement”) between you and us for purchase of Products and use of our Services offered on this Site.

1. You understand and agree that you have had an opportunity to read and understand these Terms and that in order to purchase Products and use the Services offered on the Site. You will need to click the “I Accept” box attached to these Terms, which will then be binding on you. If there is any provision in the Terms that you do not understand, please email info@ticketpros.co.za to contact us.

1. If you do not agree with any of these Terms you will not be able to purchase Products or use the Services.

1. Please note that in terms of the Consumer Protection Act 68 of 2008 (“CPA”) there are clauses in these Terms that require your careful attention and consideration and you should ensure that you fully understand what they mean. These clauses may limit your rights, make you liable, require you to indemnify a third party or confirm facts. To assist you and to specifically draw your attention to these clauses, these terms appear in bold font. Nothing in these Terms is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation created for either you or us in terms of the CPA.

1. DEFINITIONS AND INTERPRETATION

1. In these Terms:

1. Words importing any one gender shall include the other gender; the singular shall include the plural and the other way around; a reference to natural persons shall include created entities and the other way around.

1. When any number of calendar days is prescribed in these Terms, that number of days shall be reckoned exclusively of the first and inclusively of the last day.

1. The expiration or termination of these Terms will not affect any provisions which provide that they will operate after any such expiration or termination or which of necessity must continue to have effect after such expiration or termination.

1. THE SERVICES

1. Ticketpro owns and operates various platforms through which it offers Services related to the facilitation of the marketing, promotion and sale of the Products by Suppliers to Users.

1. Ticketpro acts only as agent of Suppliers to the extent of use of our Site as a platform for the promotion, marketing, sale and delivery of Products and facilitating your payment for the Products. You understand and agree that Ticketpro is not the supplier of the Products and is not responsible as supplier of the Products.

1. The Services are made available solely for your personal, noncommercial use.

1. The Services are not available for persons under the age of 18.

1. AGREEMENT

1. These Terms govern your registration, application and the sale and purchase of Products on the Sites.

1. Our Terms of Use and Privacy Policy are to be read with these Terms and incorporated as part thereof.

1. You understand and acknowledge that the purchase of Products offered on the Sites and all actions related thereto and recorded and agreed to in the process of registration, application, Product selection, placing an order and payment will be binding on you and shall be incorporated by reference into these Terms. You acknowledge and agree that you have read and understand the provisions and information appearing on the Sites and any links therefrom accordingly.

1. You further acknowledge and understand that the conclusion of any required documentation and / or agreement or consent to any provisions or action to be taken takes place in an electronic format via the Sites and that tick boxes which are ticked by you constitute agreement to the document and/or provisions to which such tick box relates. No further physical signature or documentation will be required in order for agreement to be reached.

1. USING THE SITE

1. You must register and give us details required to purchase Products. Our Site will guide you through the steps you need to take to do so.

1. You must be at least 18 years of age to purchase Products.

1. When you complete the information required on the Site to purchase Products this constitutes your acceptance and agreement to be bound by our Terms and use your personal information for all purposes related to the use of our Site and purchase of the Products.

1. To purchase Products:

1. We are not responsible to verify any information provided by you to us in purchasing Products and you understand and agree that we are entitled to rely on the correctness of the information given by you to us and hereby indemnify us accordingly. Eventhough we are not obliged to, you hereby agree and consent, as and if we deem it necessary, to us taking such steps to verify whether, in making a purchase, you have provided us with complete and accurate information about yourself and your Payment Information.

1. We may store the information that you give us and prepopulate your future interactions and applications to purchase Products from us based on the details provided but we do not warrant the correctness thereof and you must check your personal details each time you purchase Products and, where necessary, correct them.

1. You will be liable for payment for Products, unless the order is cancelled by you in accordance with these Terms.

1. Where applicable, you will use your username and password for your personal use only and will not disclose it to any third party. 

1. You agree that you have provided accurate, up to date, and complete information about yourself. We are not responsible for any error made as a result of such information being inaccurate.

1. You agree to notify us of any changes in your information, immediately if it occurs. If you do not do so, we may terminate this agreement.

1. To amend any of your details, please email info@ticketpros.co.za

1. You agree to notify us immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your personal information and/ or Payment Information, info@ticketpros.co.za.

1. PRODUCTS

1. A description of each of the Products can be found on the Sites. We rely on Product information supplied by the Suppliers and we accordingly bear no liability for any inaccuracies in the information supplied to us related to any Product. 

1. All Products displayed on the Sites are subject to availability and will be delivered based on the delivery method chosen by you when you purchase the Products.

1. Products offered on the Sites are for sale only for domestic and private use. You agree not to purchase or use the Products for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

1. We reserve the right to discontinue or change the Products on offer from time to time without notice. We will inform you as soon as possible if any Products ordered by you are not available.

1. The images of the Products, events and or venues on our Sites are for illustrative purposes only.

1. Although we have made every effort to explain and display the Products accurately, we are not responsible for any differences in the Products and you will not have any claim against us for any differences.

1. We shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Products on the Sites. However, should there be any errors of whatsoever nature (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any such error, save, in the case of any incorrect purchase price, to the extent of refunding you for any amount already paid.

1. We shall not be bound by any incorrect information regarding the Products displayed on any third-party websites.

1. PURCHASE OF PRODUCTS

1. The advertising and promotion of Products on a Site is an only invitation by us to you to make an offer to purchase.

1. Our Sites will guide you through the steps you need to take to purchase Products. All provisions and annotations contained in that prompted process shall form part of these Terms and shall be incorporated as part thereof so please read and check each page of the order process carefully.

1. You must place your order by indicating which Products you wish to add to your basket before proceeding to check out.

1. We will send you an order confirmation once you have paid the Purchase Price. 

1. The order confirmation will be deemed to be acceptance of your offer to purchase the Products referred to therein.

1. Placing Products in your basket without completing the purchase cycle is not an order and such Products may be removed from the basket if stock is no longer available or the price thereof might change without notice to you. You cannot hold us liable if such Products are no longer available or are not available at the particular purchase price when you complete or attempt to complete the purchase cycle at a later stage.

1. If a we are unable to supply you with a Product, we will inform you as soon as possible. and we will not process your order. We may give you the option of changing the order for an alternative available substitute Product. You may select the alternative Product or elect to cancel the order.  If you have already paid for the Product and choose alternatives which differ in Purchase Price, we will make the necessary adjustments to the Purchase Price payable by crediting the same account from which payment was made, alternatively if you choose to cancel the order, we will refund you the full amount paid by you in respect of that cancelled order.  We regret that no order will be accepted if we identify a material error in the description of any Products or their prices on a Site.

1. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same delivery address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
   
   
2. By placing an order for Products, you agree that we may deliver confirmation and further information to you, telephonically, by e-mail or SMS using the contact information you provided in the purchase process.

1. You hereby agree that we may send you electronic and non-electronic communications relating to our Services, your orders and/or the Products from time to time.

1. PURCHASE PRICE

1. The purchase price (“Price”) of the Products is indicated on our Site and includes value added tax (“VAT”) at the applicable current rate chargeable in South Africa for the time being.

1. All Prices shown on our Sites are quoted in South African Rands and are valid and effective only in South Africa.

1. The Prices of Products reflected on the Sites are subject to availability. Prices may change on a daily basis.

1. In addition to the Price, depending on the delivery method you choose, you may be charged a delivery fee.

1. The Price plus, where applicable, the delivery fee (Purchase Price) will be payable by you to us for the Products.

1. The Purchase Price is indicated during the check-out process, before you confirm your order. The Purchase Price will be payable upon checkout.

1. PAYMENT

1. Payment for your Products must be made in advance by paying the Purchase Price.

1. You may make payment of the Purchase Price by selecting one of the payment methods available as part of the check-out process.

1. Once you have selected your payment method, you will be directed in terms of the selected mechanism on the steps required to make payment as required by the relevant payment processor. Please follow the instructions carefully.

1. Where you choose to make payment via Visa or MasterCard:

1. DELIVERY

1. We offer a number of various delivery methods. You will select the delivery method required when you checkout.

1. In certain circumstances, a delivery fee may apply and this will be added to the purchase price when you checkout.

1. The person accepting the delivery must be capable of proving that he or she is 18 years of age or older and can provide a valid form of government issued identification at the time of delivery, if required.

1. The obligation to deliver Products to you is fulfilled when the delivery of the Products is made pursuant to the delivery method chosen by you. Where you choose a physical address for delivery, we are entitled to rely on the delivery details you give to us and we are not responsible for any loss or unauthorised use of the Products, after they have been delivered to such address.

1. You understand and agree that we will share your relevant personal information delivery details with the relevant third parties that you have selected to effect delivery.

1. RISK AND OWNERSHIP

Risk and ownership in the Products shall pass to you on delivery.

1. SUPPLIER TERMS AND CONDITIONS & USE OF THE PRODUCTS

1. The use of the Products will be subject to directions given by the relevant Supplier and governed by the Suppliers terms and conditions. Please pay careful attention to them.

1. The terms and conditions differ depending on the nature of the Product purchased. Please see more details explanation below.

1. In order to use the Product, you may be required to upload personal information, including special personal information, via the relevant website and/ or mobile application. These platforms are owned and operated by the Supplier and you should read their terms and conditions and privacy policy carefully to understand how they collect, use and store your personal information and your rights in respect of your personal information in the use of the Product.

1. TICKETS & EVENT ENTRY & ACCESS

1. Where the Product that you purchase is tickets and/ or event entry and/ or access from a Promoter (“Ticket”). Please take note of the following terms and conditions which will apply. These are in addition to any terms and conditions of the Promoter related to the particular Ticket.

1. General

1. Ticket cancellations, refunds, exchanges and returns 

1. If the cancellation occurs more than 30 days prior to the event, a 15% cancellation fee will apply.

1. If the cancellation occurs less than 30, but more than 7 days prior to the event, a 50% cancellation fee will apply.

1. If the cancellation occurs less than 7 days prior to the event a 100% cancellation fee will apply.

1. NFC (cashless) Events

1. Ticketpro or its Affiliates, may from time to time be appointed by Promoters to manage Events as cashless events.

1. It will be within the sole and absolute discretion of the Promoter to choose whether wristbands or cards are to be used for access and payment.

1. Where this is the case, you will only be able to pay for goods and services using a wristband or card embedded with an NFC chip. Each wristband or card is also embedded with a unique identity number (“UID”).

1. The wristband or cards may also be required to access certain areas of the Event.

1. Wristbands and cards are operated through an NFC technology service and will be issued to you on entry into the event when you hand over or scan a valid Ticket. 

1. The provisions of this clause 13.4 (“NFC Terms”) govern the relationship between you, the Promotor and Ticketpro (or its affiliate) in relation to your use of the NFC technology, your online account and the services associated with your use of the NFC technology (“NFC Services”). Please read these NFC Terms carefully. By using the NFC wristband, or card and/or the services associated therewith you agree to comply with these NFC Terms.

1. By accepting these NFC Terms, you understand and accept that the Promoter and Ticketpro may utilise third party services and hosting partners to provide the necessary hardware, software and related technology required to run the NFC Services. (“NFC Service Providers”).

1. In order to use your wristband or card to purchase goods or services at the Event you must credit it with funds. You can credit your wristband or card using any of the following methods:

1. online, using a credit or debit card either before or during the Event once you have created an online account. The online account will enable you to either make a once- off loading of funds to your wristband and card; [ where is this inline account created and the consumer on boarded- how does it refer to these terms and conditions] or

1. at the top up booths at the Event using exact cash, debit or credit card.

1. It is your responsibility to keep your wristband and card safe and secure.

1.  Your wristband and card are required to access certain areas of the Event and to enter and exit the Event. Access to such areas and the Event will be subject to the terms of your Ticket purchase and such other terms as are applicable to that area and/or the Event.

1. Provided that your wristband or card has been loaded with sufficient funds, you can purchase goods and/or services from vendors at the event by touching your NFC chip on a reader located at the relevant point of sale.

1. The available balance on your wristband or card will be debited by the full amount of each transaction.

1. Once you have authorised a payment using your wristband or card, and the goods purchased remain un-opened or have not been consumed you may be able to return the goods purchased on the basis of the supplier’s refund policy. Returns and refunds must be organised directly with the supplier of the relevant goods in order to arrange a transaction reversal onto your wristband or card, where applicable. In the case where goods have been consumed or lost no refunds or reversal will be administered.

1. We are not a supplier or party to any contract between you and a vendor at the Event and shall not be liable for, or in connection with, any goods or services provided or not provided by any such vendor. The only claim you may have in respect of such goods and/ or services shall be against the vendor concerned and you hereby indemnify us accordingly.

1. Your wristband/card is not linked to your bank account and the balance on your wristband will not earn interest.

1. Within 48 hours – 96 hours after the event, Ticketpro will send a link via e-mail to you which can be utilized to claim the balance of your unutilized funds. The link shall be valid for 30 days, whereafter you are required to contact refunds@ticketpro.co.za for your refund.

1. In the event that you do not have an online account it is your responsibility to visit the Site and click on the relevant link to claim your refund.

1. Ticketpro shall deduct an administration fee of R10 from the balance of the amount available on your wristband or card and where there are insufficient funds to cover the cost thereof, you will not be able to cash out any balance left over.

1. You will be required to enter your full name, UID and banking details to claim your refund when you visit the Site.

1. It is your responsibility to ensure that you have given all the correct details to facilitate this process and to ensure that all details remain up-to-date. You hereby undertake and agree that we shall be entitled to rely on the correctness of the details that you give us and that you shall have no claim against us of any nature whatsoever in relation to such payments made. You hereby indemnify us accordingly.

1. Any unused funds not claimed within a period of 3 (three) years from the date on which the Event was held shall be forfeited. NOTE: Unless otherwise advised, wristbands and cards expire after each Event or series of Events, as the case may be, and you will only be able to claim your unutilised funds if you are still in possession of your wristband or card as we will require the UID to facilitate the refund.

1. The Promotor and/or Ticketpro is not responsible for the loss, theft or destruction of wristbands or cards, and have no obligation to replace or refund the value for lost, stolen or damaged wristbands or cards. You shall accordingly have no claim against the Promoter and/ or Ticketpro in this regard.

1. You may not tamper with your wristband or card, or allow others to tamper therewith. If Ticketpro reasonably believes your wristband or card has been tampered with, we reserve the right to disable your account and/or deny you access to, or remove you from, the Event.

1. We have the right to disable a wristband or card, UID or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of these NFC Terms.

1. Where a Ticket to an NFC Event is purchased at the Event, you will not necessarily have an online account. In such a case the information we receive from, or regarding you, directly or indirectly through your use of the wristband or card, will may be collected and used by us pursuant to our Privacy Policy, and in particular:

1. to administer your wristband/card account, process transactions and provide you with the assistance and services you request;

1. to carry out our obligations arising from any contracts entered into between you and us; and

1. to monitor and analyse at an aggregated level the organisation of the Event and the movements of, and transactions with, attendees.

1. It is your responsibility to ensure that you have given all the correct details to facilitate this process as required when you purchase your entry to the Event. 

The NFC system may be affected by factors outside of Ticketpro’s or the Promoter’s control, such as, but not limited to, system downtime or failure. You understand and agree that Ticketpro cannot and will not be liable for any direct, indirect or incidental, special, consequential or exemplary damages, including but not limited to damage for loss or profits, goodwill, use, data or other intangible losses resulting from:

1. Failure, malfunction, interruption, errors or unavailability of the NFC system, your equipment, the network, and the NFC Service;

1. Viruses that may, despite the reasonable precautions taken, occur on the NFC system or the NFC chip;

1. Fraudulent falsification of data by third parties’ due to unauthorized intrusion into the NFC system, Site or your online account by unauthorised third parties; 

1. Your inability to use any Service provided by Ticketpro, directly or indirectly;

1. Unauthorized access to or alteration of your transmission of data;

1. Your failure to give proper or complete instructions relating to your bank account details and/ or your online account;

1. Any fraudulent or illegal use of the wristband or card, the Ticketpro system and/or your online account; or

1. Your failure to comply with these NFC Terms and any document or information provided by the Promoter and/or Ticketpro concerning the use of wristband or card;

1. Any loss that may arise as a result of any negligence on your part including sharing or exchanging your wristband or card and/or revealing your account details to a third party. For avoidance of doubt, third party means any person other than the registered holder of a ticket and/or wristband/card;

1. Any loss or damage which is caused to you or any third party as a result of your wristband or card getting lost, stolen or damaged, nor for any loss or damage as a result of the use of your wristband or card or online account without your permission or an inaccessibility of your online account.

1. All other circumstances not within our control including, without limitation, force majeure, error, interruption, delay or non-availability of the cashless system, unavailability of internet, terrorist or any enemy action, equipment failure, loss of power, adverse weather or atmospheric conditions and failure of any public or private telecommunications system, lack of available resources, strikes or labour disputes.

1. Subject to subparagraph 13.4.5.3 above, where the NFC Services are interfered with or unavailable, Ticketpro’s sole liability in terms hereof shall be to re-establish and provide the NFC Services as soon as reasonably practicable.

1. By agreeing to be bound by these NFC Terms, you agree to indemnify the Promoter and Ticketpro in respect of:

1. All demands, claims, actions, losses and damages of whatever nature which may be brought against the Promoter or Ticketpro arising from the malfunction or failure or unavailability of any hardware, software, or equipment, the loss or destruction of any data, power failures, corruption of storage media, natural phenomena, riots, acts of vandalism, terrorism, any other event beyond the Promoter or Ticketpro’s control, interruption or distortion of communication links or arising from reliance on any person or any incorrect, illegible, incomplete or inaccurate information or data received from you by the Promoter or Ticketpro.

1. Any loss or damage that may arise from your use, misuse, abuse or possession of any third-party software, including without limitation, any operating system, browser software or any other software packages or programs.

1. Any unauthorized access to your NFC Account or any breach of security or any destruction or accessing of your data or any destruction or theft of or damage to any of your device which can be used to access your NFC Account.

1. Any loss or damage occasioned by the failure by you to adhere to these Terms and/or by supplying of incorrect information or loss or damage occasioned by the failure or unavailability of third-party facilities or systems or the inability of a third party to process a transaction or any loss which may be incurred by the Promoter or Ticketpro as a consequence of any breach of these NFC Terms.

1. VALUE ADDED SERVICES

1. Where the Product that you purchase is a VAS. Please take note of the following terms and conditions which will apply. These are in addition to any terms and conditions of the VAS Provider which supplies particular VAS purchased.

1. General

1. MTN

1. Vodacom
   
   
2. Cell C

1. Telkom

1. Limitation of Liability

1. the availability of any VAS;

1. the timeous delivery of a voucher number or PIN in respect of the relevant VAS;

1.  the validity of a voucher number or PIN relating to the relevant VAS; and/ or

1. The provision of the VAS.

1. Assistance

1. Cellular Airtime and Data

1. PROCESSING COMMUNICATIONS

1. You hereby agree that all orders and any other communications which purport to originate from you and which are sent to us electronically and which may (as a result of interception, equipment malfunction, the distortion of communication links or any other reason whatsoever) be different from the instructions actually sent or given, or may not have been given by you at all, shall be deemed to have been given in the form actually received by us. You will be bound by such communication with no liability of whatever nature attaching to us in regard thereto.

1. You waive any rights you may have or obtain against us arising directly or indirectly from any loss or damage of whatsoever nature which you may suffer as a result of the fact that we act on your orders or communications, or orders or communications that purport to come from you and you indemnify us against all and any claims, liabilities, losses, costs, fines, damages and expenses, arising as a result of the fact that we acted on your instructions/orders or instructions/orders which purport to come from you.

1. EVENTS OUTSIDE OUR CONTROL

1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under an order that is caused by an Event Outside our Control, as explained in this clause.

1. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

1. If an Event Outside Our Control takes place that affects the performance of our obligations under an order, we will contact you as soon as reasonably possible to notify you, and our obligations under any order will be suspended for as long as the Event Outside Our Control lasts. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

1. You may cancel an order affected by an Event Outside Our Control.

1. COOLING OFF RIGHTS AND CANCELLATION

1.  This is an electronic agreement for purposes of the Electronic Communications and Transactions Act (“ECTA”). This means that you may cancel a purchase of a VAS within 7 (seven) days, provided you have not commenced using the VAS.

1. For further information you can contact our Customer Service Support at info@ticketpros.co.za. or calling our help desk at 0861 008 277.

1. DATA

1. In addition, by accepting these Terms, you confirm, acknowledge and agree, with express consent, that we may collect and process your Personal Information in terms of our Privacy Policy which you have read, understood and agree to.

1. In addition to any provisions contained in the Privacy Policy and without limitation thereof, you understand and agree that:

1.  You also understand and agree that once you have purchased a Product, the Privacy Policy of the relevant Supplier will apply to your interactions with the Supplier concerned and the use of the Product purchased and we shall not be liable to you in respect thereof.

19.CONTACT DETAILS

19.1.The contact details you have given to us in the purchase of Products will be regarded for all purposes as the legal address where, legal and other notices and statements can be delivered to you (“Notice Address”).

19.2.Your contact details include cellular phone number, physical address, and email address.

19.3.You may change your contact details by emailing us at support@ticketpros.co.za.

19.4.We choose the following address as Our address for all notices, including, legal notices: 75 Grayston Drive, Morningside Ext 5, Sandton 2196;

19.5.      Any communications in connection with this Agreement must be sent via email to the email addresses referred to in this clause 19. For delivery of legal process you must use our physical address set out in this clause 19. We will serve legal process to you at the physical address you have given us when you purchase Products and other communications via email to the email address you have given to us when purchasing Products.

19.6.Any notice or communication required or permitted to be given in respect of the provisions of this Agreement will be valid and effective if sent to your Notice Address.

19.7.Any notice sent by prepaid registered post will be deemed to have been received on the 5th (fifth) Business Day after posting; or sent by ordinary mail will be deemed to have been received on the 7th (seventh) Business Day after posting; or delivered by hand will be deemed to have been received on the day of delivery; or sent by email will be deemed to have been received on the 1st (first) Business Day after the date it was sent.

19.8.A written notice or communication which is actually received by you will be an adequate written notice or communication to you.

1. DISCLAIMER AND INDEMNITY

1. You understand and agree that the Sites provide an online platform for purchase of the Products. We are not responsible for:

1. You use our Sites at your own risk and you assume full responsibility for any risk or loss resulting from the use of a Site or reliance on any information on a Site.

1. Neither us, nor any of our officers, directors, employees, shareholders or agents shall be liable to you or any third-party for any claims relating to the purchase, sale, delivery and/or use of the Products or any consequences which may result thereof. Please read any warranty provisions that are applicable to the Products so that you understand the terms and conditions thereof.

1. We shall not be liable to you or any third party for any loss or damage of whatsoever nature in the event that you request that an order is stopped or cancelled.

1. To the extent allowed by the law, you agree to indemnify and hold us and our officers, directors, employees and agents harmless from any and all loss, liability, claim, costs, charges, damages and outgoings of every description (including legal costs and expenses), compensation payable under contracts, loss of normal operating profits, loss of revenue from related contracts and pure economic loss, tracing and collection charges, costs of investigation, interest and penalties,  which may be suffered and/ or incurred by you or a third party arising out of or in connection with:

1. HOW TO RESOLVE DISPUTES WITH US

1. These Terms and/or any dispute arising from or in connection with these Terms shall be governed and interpreted in accordance with the laws of the Republic of South Africa.

1. We offer the following process to help you resolve a complaint or dispute you may have with us.

1. Any queries or complaints in relation to our Sites or Services can be submitted to us by contacting us using the information provided under "Contact Us" on our Sites or by contacting us at info@ticketpro.co.za

1. Without prejudice to your rights in law, you are required to first approach us with any complaint or dispute and afford us an opportunity to resolve a compliant before you approach any relevant authority, court or other dispute resolution body, or refer the matter to arbitration.

1. Please direct all legal disputes to info@ticketpros.co.za. Your complaint should include the following

1. GENERAL

1. The Agreement, which includes these Terms constitutes the sole record of the agreement between you and us in relation to the subject matter hereof.

1. If any term or provision of these Terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these Terms.

1. No indulgence, leniency, relaxation, waiver or extension of time which we may grant you, in the event of claims and/or disputes arising, will in any way whatsoever prejudice us or preclude us from exercising our rights in terms of these Terms and neither will it constitute a waiver or limitation of any of our rights.

1. In the event that you commit any breach of the Terms or in the event that we are required to take any legal action, you agree and undertake to pay our legal costs as between attorney and own client.

1. We shall be entitled to cede, assign and delegate all or any of our rights and obligations in terms of these Terms without further notice to you.

1. All provisions of these Terms are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other.

1. While we have in the drafting of these Terms used our best endeavours in order to comply with all applicable laws, to the extent that these Terms may require amendment in order to comply with any particular law, you hereby agree to such amendment which will be posted on the Sites.

_______________________________________________________________________________________________

ACCREDITATION PERMANENT
1.  The Accreditation Pass is issued subject to the Rules and Regulations of Free State Rugby Union and Free State Cheetahs Company (Pty) Ltd as set-out at www.fscheetahs.co.za.
2.  The right of Accreditation granted to the Accredited Party is subject to the full Accreditation Terms and Conditions (the “Accreditation T&C”).
3.  Every Accredited Party is deemed to have read and agreed to the provisions of these General Terms and Conditions of The Stadium.
4.  The Accreditation Pass will remain the property of the Free State Rugby Union (FSRU) and Free State Cheetahs Company (Pty) Ltd (Cheetahs Company) until the end of the rugby season in the year when the ticket was issued.
5.  This Accreditation Pass and the rights attached to it are personal to the party named hereon (the “Accredited Party”) and non-transferable and must be clearly displayed (on the chest / lanyard around neck) at all times.
6.  This Accreditation Pass only allows access for ONE person and every person will receive a unique barcode registered to his / her name.
7.  The bearer may enter only those areas or facilities as designated by the FSRU and the Cheetahs Company and as displayed hereon.
8.  The Accreditation Pass does not give the Accredited Party or anyone else the right to obtain a seat.
9.  The Accredited Party acknowledges that this Accreditation Pass, and the right of Accreditation which comes with it, may be removed and/or the Accredited Party may be refused access to any Permitted Area for any breach of the Accreditation T&C or otherwise in accordance with the Accreditation T&C.
10.  The FSRU and Cheetahs Company may conduct security searches to personal belongings and/or outer clothing on entry, exit or at any time to ensure the safety of the venue and guests/supporters.
11.  FSRU and Cheetahs Company may refuse admission to, or eject from The Stadium and Venues any person who refuses to be searched.
12.  Any person who fails to comply with instructions from a steward, security officer, official or personnel or any other person acting on behalf of the FSRU and Cheetahs Company may be ejected from The Stadium and Venues.
13.  By using the Accreditation Pass to enter any Permitted Area, the Accredited Party declares that he/she has read and understood the Accreditation T&C and General Terms and Conditions and agrees to be bound by and to comply with them in full.
14.  In particular, but without limitations, the Accredited Party acknowledges the following:
 14.1 the restrictions on items which may be taken into Permitted Areas;
14.2 the restrictions on the recording and use of sound and of moving and still images;
14.3 specifically where the Accredited Party is a member of the press or a photographer, the provisions relating to commercial use of still photography images.
15.  The Accredited Party hereby indemnifies and holds the FSRU and Cheetahs Company harmless from and against all damages and liabilities suffered or incurred in connection with, resulting from or arising out of any breach of the Accreditation T&C.
16.  Admission to The Stadium and Venues is at the Accredited Party's own risk.
17.  Neither FSRU nor Cheetahs Company, or any person/company acting on behalf of the FSRU and Cheetahs Company, shall be liable for any loss or damage sustained within the premises or personal injury or accident to the Accredited Party.
18.  Accreditation cards may not be handed to another person either over or under the turnstiles without swiping the barcode.  Accreditation cards may not be exchanged through the fence or via any action where one person has already entered The Stadium, and the receiver of the ticket/-s is still outside The Stadium.  Only the card holder may swipe his/her accreditation at the turnstiles, except when ticketing officials provide assistance.
19.  Accreditation cards will not be issued to any person younger than sixteen (16) years.
20.  South African Immigration law determines that foreigners need to have a work permit.  In cases where foreigners are applying for an accreditation card, he/she must attach all the necessary documentation to the application to support the work permit.
21.  IF THE ACCREDITATION PASS IS LOST BY THE ACCREDITED PARTY OR IF AN INDIVIDUAL HAS FOUND IT, PLEASE NOTIFY THE OPERATIONS OFFICE OF FREE STATE CHEETAHS COMPANY (PTY) LTD
 21.1 Normal Working Days - 051 407 1702
 21.2 Game Days VOC - 051 407 1743
 21.3 chantall@fsrugby.co.za / riette@fsrugby.co.za
22.  Please be advised that FSRU and Cheetahs Company Terms and Conditions also refer to The Safety at Sports and Recreational Events Act, 2010 (Act No 2. of 2010) to ensure full compliance to the Act.
23.  Refer to www.fscheetahs.co.za for full terms and conditions.
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ACCREDITATION TEMPORARY
1.  This Accreditation Pass is only valid according to the date / opposing team logo displayed on the front cover of this ticket and for one day only.
2.  The Accreditation Pass is not a valid stand ticket and only allows access to a person/company that contributes to the Event as a Service Provider.
3.  The Accreditation Pass is issued subject to the Rules and Regulations of Free State Rugby Union and Free State Cheetahs Company (Pty) Ltd as set-out at www.fscheetahs.co.za.
4.  The right of Accreditation granted to the Accredited Party is subject to the full Accreditation Terms and Conditions (the “Accreditation T&C”).
5.  Every Accredited Party is deemed to have read and agreed to the provisions of these General Terms and Conditions of The Stadium.
6.  The Accreditation Pass will remain the property of the Free State Rugby Union (FSRU) and Free State Cheetahs Company (Pty) Ltd (Cheetahs Company) for the duration of the specific event.
7.  This Accreditation Pass and the rights attached to it are personal to the party that registered at FSRU and Cheetahs Company offices / online and are non-transferable to parties that are not service providers to the Registered Party.
8.  This Accreditation Pass only allows access for ONE person and every person will receive a unique barcode registered to his / her name.
9.  Accreditation Passes must be clearly displayed on once chest / lanyard around neck; if not, access can be refused to The Stadium or specific area inside The Stadium.
10.  The bearer may enter only those areas or facilities as designated by the FSRU and the Cheetahs Company and as displayed hereon.
11.  The Accreditation Pass does not give the Accredited Party or anyone else the right to obtain a seat.
12.  The Accredited Party acknowledges that this Accreditation Pass, and the right of Accreditation which comes with it, may be removed and/or the Accredited Party may be refused access to any Permitted Area for any breach of the Accreditation T&C or otherwise in accordance with the Accreditation T&C.
13.  The FSRU and Cheetahs Company may conduct security searches to personal belongings and/or outer clothing on entry, exit or at any time to ensure the safety of the venue and guests/supporters.
14.  FSRU and Cheetahs Company may refuse admission to, or eject from The Stadium and Venues any person who refuses to be searched.
15.  Any person who fails to comply with instructions from a steward, security officer, official or personnel or any other person acting on behalf of the FSRU and Cheetahs Company may be ejected from The Stadium and Venues.
16.  By using the Accreditation Pass to enter any Permitted Area, the Accredited Party declares that he/she has read and understood the Accreditation T&C and General Terms and Conditions and agrees to be bound by and to comply with them in full.
17.  In particular, but without limitations, the Accredited Party acknowledges the following:
 17.1 the restrictions on items which may be taken into Permitted Areas;
17.2 the restrictions on the recording and use of sound and of moving and still images;
17.3 specifically where the Accredited Party is a member of the press or a photographer, the provisions relating to commercial use of still photography images.
18.  The Accredited Party hereby indemnifies and holds the FSRU and Cheetahs Company harmless from and against all damages and liabilities suffered or incurred in connection with, resulting from or arising out of any breach of the Accreditation T&C.
19.  Admission to The Stadium and Venues is at the Accredited Party's own risk.
20.  Neither FSRU nor Cheetahs Company, or any person/company acting on behalf of the FSRU and Cheetahs Company, shall be liable for any loss or damage sustained within the premises or personal injury or accident to the Accredited Party.
21.  Accreditation cards may not be handed to another person either over or under the turnstiles without swiping the barcode.  Accreditation cards may not be exchanged through the fence or via any action where one person has already entered The Stadium, and the receiver of the ticket/-s is still outside The Stadium.  Only the card holder may swipe his/her accreditation at the turnstiles, except when ticketing officials provide assistance.
22.  Accreditation cards will not be issued to any person younger than sixteen (16) years.
23.  South African Immigration law determines that foreigners need to have a work permit.  In cases where foreigners are applying for an accreditation card, he/she must attach all the necessary documentation to the application to support the work permit.
24.  IF THE ACCREDITATION PASS IS LOST BY THE ACCREDITED PARTY OR IF AN INDIVIDUAL HAS FOUND IT, PLEASE NOTIFY THE OPERATIONS OFFICE OF FREE STATE CHEETAHS COMPANY (PTY) LTD
 24.1 Normal Working Days - 051 407 1702
 24.2 Game Days VOC - 051 407 1743
 24.3 chantall@fsrugby.co.za / riette@fsrugby.co.za
25.  Please be advised that FSRU and Cheetahs Company Terms and Conditions also refer to The Safety at Sports and Recreational Events Act, 2010 (Act No 2. of 2010) to ensure full compliance to the Act.
26.  Refer to www.fscheetahs.co.za for full terms and conditions.
__________________________________________________________________________________________

GAME DAY TICKETS
1.  Suite/Stand tickets are valid for all events hosted at The Stadium under the jurisdiction of the Free State Rugby Union (FSRU) and Cheetahs Company Pty Ltd (Cheetahs Company).  The ticket is valid for the event printed on the front side of this ticket.
2.  Tickets must be produced at the entrance points and on request of any official, steward, security officer or personnel from the FSRU and Cheetahs Company or Event Organizer.
3.  Admission to The Stadium is granted at ticket holders own risk and subject to a search.
4.  The bearer of a suite/stand ticket confirms, that by entering The Stadium premises, he/she will be considered to have acquainted themselves with the indemnity displayed on the Important Notice erected on the outside of The Stadium and fully understands the contents thereof.
5.  All seats at The Stadium are reserved and ticket holders must sit accordingly to the seat or stand numbers.
6.  Should matches for any reason beyond the control of the FSRU and Cheetahs Company not take place, no refunds will be made in respect to this ticket.
7.  Tickets are not replaceable due to loss, theft, damage or for any other reason whatsoever.
8.  FORBIDDEN:  Any items (Prohibited Items at The Stadium) displayed on the Important Notice on the outer perimeter of The Stadium.  Any items classified under the above may be confiscated at the entry points.  Refer to www.fscheetahs.co.za.  Special attention to:
 8.1 Please note that cellphone cameras will be allowed into the stadium, but unfortunately due to the    nature of the business no other type of camera will be allowed in The Stadium.
 8.2 Please note that due to sponsorships, raw meat may not be brought into The Stadium.
9.  Officials, stewards, security officers or personnel from the FSRU and Cheetahs Company MAY NOT keep/store forbidden items in The Stadium for safe-keeping during the duration of the event.  It is the owners’ own responsibility to secure items outside of The Stadium premises.
10.  Smoking is prohibited on the stands and in suites.
11.  No liquor may be consumed on the main stand and alcohol free areas on the Eastern Stand, with exception to the private suites in these areas.
12.  Tickets cannot be refunded, cancelled, returned or exchanged.
13.  Parking can be purchased additionally and is subject to availability.
14.  FSRU and Cheetahs Company reserve the right to substitute the allocated seat of the holder with another if necessary, without prior notice to the ticket holder.
15.  Failure to comply with the terms and conditions of FSRU and Cheetahs Company may resolve in access refusal or possible arrest.
16.  Child and student tickets with a face value of R10.00 (ten rand) or less do not qualify for an additional discount.
17.  Ticket Office:  051 407 1701 or 051 407 1725.
18.  Payment methods:
18.1 Samba / Debit Cards / Credit Cards / Cash / Cheque
18.2 EFT / Account Deposit – only allowed until 72 hours before match day (match day -3)
18.3 Credit Cards (by mail or telephone) – only allowed until 48 hours before match day (match day -2)
18.4 Online (www.fscheetahs.co.za)
19.  The ticket holder hereby indemnifies and holds the FSRU and Cheetahs Company harmless from and against all damages and liabilities suffered or incurred in connection with, resulting from or arising out of any breach of the T&C.
20.  Admission to The Stadium and Venues is at the ticket holders’ own risk.
21.  Neither FSRU nor Cheetahs Company, or any person/company acting on behalf of the FSRU and Cheetahs Company, shall be liable for any loss or damage sustained within the premises or personal injury or accident to the ticket holder.
22.  Ticket resale or ticket touting is not allowed.  FSRU is the only licensed ticket seller and are the only controlling body to sell Event Tickets either at the FSRU Ticket Office or through the official website.
23.  Game Day tickets may not be handed to another person either over or under the turnstiles without swiping the barcode.  Game Day tickets may not be exchanged through the fence or via any action where one person has already entered The Stadium, and the receiver of the ticket/-s is still outside The Stadium.  Only the card holder may swipe his/her ticket/-s at the turnstiles, except when ticketing officials provide assistance.
24.  Please be advised that FSRU and Cheetahs Company Terms and Conditions also refer to The Safety at Sports and Recreational Events Act, 2010 (Act No 2. of 2010) to ensure full compliance to the Act.
25.  Refer to www.fscheetahs.co.za for full terms and conditions.
26.  FALSE MATCH DAY TICKETS:
Make sure that you buy your online rugby tickets only through the Toyota Stadium ticket office or online via our official ticket mobile app https://fsrugby.appwizard.co.za/index2.htm or the official Cheetah website www.fscheetahs.co.za.
No entry will be permitted to any person presenting false Match tickets. Fans are cautioned against purchasing tickets through unauthorized online re-sellers many of these tickets are fraudulent and will not be accepted.
The Free State Cheetahs (Pty) Ltd cannot be held responsible for consequences that arise from the purchase of unauthorized tickets.
_________________________________________________________________________________________

SUITE TICKETS
1.  Suite tickets are valid for all events hosted at The Stadium under the jurisdiction of the Free State Rugby Union (FSRU) and Cheetahs Company Pty Ltd (Cheetahs Company).  The ticket is valid for the event printed on the front side of this ticket.
2.  International tests are NOT included and ticket holders will be notified on the entrance tickets.
3.  Suite tickets must be produced at the entrance points and on request of any official, steward, security officer or personnel from the FSRU and Cheetahs Company.
4.  Admission to The Stadium is granted at ticket holders own risk and subject to a search.
5.  The bearer of a suite ticket confirms, that by entering The Stadium premises, he/she will be considered to have acquainted themselves with the indemnity displayed on the Important Notice erected on the outside of The Stadium and fully understands the contents thereof.
6.  Should matches for any reason beyond the control of the FSRU and Cheetahs Company not take place no refunds will be made in respect to this ticket.
7.  Tickets are not replaceable due to lost, theft, damage, or for any other reason whatsoever.
8.  FORBIDDEN:  Any items (Prohibited Items at The Stadium) displayed on the Important Notice on the outer perimeter of The Stadium.  Any items classified under the above may be confiscated at the entry points.  Refer to www.fscheetahs.co.za.  Special attention to:
 8.1 Please note that cellphone cameras will be allowed into the stadium, but unfortunately due to the    nature of the business no other type of camera will be allowed in The Stadium.
 8.2 Please note that due to sponsorships, raw meat may not be brought into The Stadium.
9.  Officials, stewards, security officers or personnel from the FSRU and Cheetahs Company MAY NOT keep/store forbidden items in The Stadium for safe-keeping during the duration of the event.  It is the owners’ own responsibility to secure items outside of The Stadium premises.
10.  Smoking is prohibited on the stands and in suites.
11.  No liquor may be consumed on the main stand and alcohol free areas on the Eastern Stand, with exception to private suites in these areas.
12.  Tickets cannot be refunded, cancelled, returned or exchanged.
13.  Parking can be purchased additionally and is subject to availability.
14.  FSRU and Cheetahs Company reserve the right to substitute the allocated seat of the holder with another if necessary, without prior notice to the ticket holder.
15.  Failure to comply with the terms and conditions of FSRU and Cheetahs Company may resolve in access refusal or possible arrest.
16.  Ticket Office:  051 407 1701 or 051 407 1725
17.  Payment methods:
17.1 Samba / Debit Cards / Credit Cards / Cash / Cheque
17.2 EFT / Account Deposit – only allowed until 72 hours before match day (match day -3)
17.3 Credit Cards (by mail or telephone) – only allowed until 48 hours before match day (match day -2)
17.4 Online (www.fscheetahs.co.za)
18.  The ticket holder hereby indemnifies and holds the FSRU and Cheetahs Company harmless from and against all damages and liabilities suffered or incurred in connection with, resulting from or arising out of any breach of the T&C.
19.  Admission to The Stadium and Venues is at the ticket holders’ own risk.
20.  Neither FSRU nor Cheetahs Company, or any person/company acting on behalf of the FSRU and Cheetahs Company, shall be liable for any loss or damage sustained within the premises or personal injury or accident to the ticket holder.
21.  Ticket resale or ticket touting is not allowed.  FSRU is the only licensed ticket seller and are the only controlling body to sell Event Tickets either at the FSRU Ticket Office or through the official website.
22.  Suite tickets may not be handed to another person either over or under the turnstiles without swiping the barcode.  Suite tickets may not be exchanged through the fence or via any action where one person has already entered The Stadium, and the receiver of the ticket/-s is still outside The Stadium.  Only the card holder may swipe his/her ticket/-s at the turnstiles, except when ticketing officials provide assistance.
23.  Please be advised that FSRU and Cheetahs Company Terms and Conditions also refer to The Safety at Sports and Recreational Events Act, 2010 (Act No 2. of 2010) to ensure full compliance to the Act.
24.  Refer to www.fscheetahs.co.za for full terms and conditions.
25.  FALSE MATCH DAY TICKETS:
Make sure that you buy your online rugby tickets only through the Toyota Stadium ticket office or online via our official ticket mobile app https://fsrugby.appwizard.co.za/index2.htm or the official Cheetah website www.fscheetahs.co.za.
No entry will be permitted to any person presenting false Match tickets. Fans are cautioned against purchasing tickets through unauthorized online re-sellers many of these tickets are fraudulent and will not be accepted.
The Free State Cheetahs (Pty) Ltd cannot be held responsible for consequences that arise from the purchase of unauthorized tickets.
__________________________________________________________________________________________

DROP-OFF PARKING
1.  This ticket is only valid for a vehicle and not for any passengers.
2.  This parking ticket is only valid according to the date / opposing team logo displayed on the front cover of this ticket and is not transferable after entrance to The Stadium.
3.  Drop-off tickets must be produced at the entrance points and on request of any traffic officer, official, steward, security officer or personnel from the FSRU and Cheetahs Company.
4.  FSRU and Cheetahs Company in no way guarantee the security of any vehicle or its contents whilst on Stadium Premises.
5.  Any vehicle parked in a position which is inconsiderate to the FSRU and Cheetahs Company or to the other car park users, may immediately and, notwithstanding the display or otherwise of a valid parking permit, be removed.
6.  Vehicles in possession of a drop-off ticket must park in the designated areas clearly marked “drop-off area”, if not, the driver of the vehicle hereby accepts that the vehicle will be towed away on the owner’s / driver’s costs.
7.  Vehicles may only park in these areas to make deliveries to private suites and may not be parked for more than 30 minutes.
8.  Admission to The Stadium is granted at ticket holders own risk and subject to a search on the vehicle and the passengers - search may include an inspection of food by the Health Department.
9.  All passengers entering the Stadium Premises have to submit a valid entrance ticket to the official.  Access will be denied to any person in the vehicle without a valid entrance ticket or access pass.
10.  The bearer of a drop-off ticket confirms, that by entering The Stadium premises, he/she will be considered to have acquainted himself/herself with the indemnity displayed on the Important Notice erected on the outside of The Stadium and fully understands the contents thereof.
11.  FORBIDDEN:  Any items (Prohibited Items at The Stadium) displayed on the Important Notice on the outer perimeter of The Stadium.  Any items classified under the above may be confiscated at the entry points.  Refer to www.fscheetahs.co.za.  Special attention to:
 11.1 Please note that cellphone cameras will be allowed into the stadium, but unfortunately due to the    nature of the business no other type of camera will be allowed in The Stadium.
 11.2 Please note that due to sponsorships, raw meat may not be brought into The Stadium.
 11.3 Please note that The Stadium also does not allow a drop-off vehicle to have alcoholic beverages in   the vehicle when entering The Stadium.
12.  Officials, stewards, security officers or personnel from the FSRU and Cheetahs Company MAY NOT keep/store forbidden items in The Stadium for safe-keeping during the duration of the event.  It is the owners’ own responsibility to secure items outside of The Stadium premises.
13.  Failure to comply with the terms and conditions of FSRU and Cheetahs Company may resolve in access refusal or possible arrest.
14.  Please be advised that FSRU and Cheetahs Company reserve the right to withdraw parking from any original advertised package/season ticket holder to comply to The Safety at Sports and Recreational Events Act, 2010 (Act No 2. of 2010).
15.  The ticket holder hereby indemnifies and holds the FSRU and Cheetahs Company harmless from and against all damages and liabilities suffered or incurred in connection with, resulting from or arising out of any breach of the T&C.
16.  Admission to The Stadium and Venues is at the ticket holders’ own risk.
17.  Neither FSRU nor Cheetahs Company, or any person/company acting on behalf of the FSRU and Cheetahs Company, shall be liable for any loss or damage sustained within the premises or personal injury or accident to the ticket holder.
18.  Drop off tickets may not be handed to another person either over or under the turnstiles without swiping the barcode.  Drop off tickets may not be exchanged through the fence or via any action where one person has already entered The Stadium, and the receiver of the ticket/-s is still outside The Stadium.  Only the card holder may swipe his/her ticket/-s at the turnstiles, except when ticketing officials provide assistance.
19.  FSRU and Cheetahs Company Terms and Conditions also refer to The Safety at Sports and Recreational Events Act, 2010 (Act No 2. of 2010) to ensure full compliance to the Act.
20.  Refer to www.fscheetahs.co.za for full terms and conditions.
__________________________________________________________________________________________

DAY PARKING
1.  This parking ticket is only valid according to the date / opposing team logo displayed on the front cover of this ticket and is not transferable after entrance to The Stadium.
2.  Parking tickets must be produced at the entrance points and on request of any traffic officer, official, steward, security officer or personnel from the FSRU and Cheetahs Company.
3.  FSRU and Cheetahs Company in no way guarantee the security of any vehicle or its contents whilst on Stadium Premises.
4.  Any vehicle parked in a position which is inconsiderate to the FSRU and Cheetahs Company or to the other car park users, may immediately and, notwithstanding the display or otherwise of a valid parking permit, be removed at the costs of the owner or driver.
5.  Admission to The Stadium is granted at ticket holders own risk and subject to a search on the vehicle and the passengers.
6.  All passengers entering the Stadium Premises have to submit a valid entrance ticket to the official.  Access will be denied to any person in the vehicle without a valid entrance ticket.
7.  The bearer of a parking ticket confirms, that by entering The Stadium premises, he/she will be considered to have acquainted himself/herself with the indemnity displayed on the Important Notice erected on the outside of The Stadium and fully understands the contents thereof.
8.  Parking at The Stadium are reserved and ticket holders must park accordingly to the designated area.
9.  Should matches for any reason beyond the control of the FSRU and Cheetahs Company not take place no refunds will be made in respect to this ticket.
10.  Tickets are not replaceable due to loss, theft, damage, or for any other reason whatsoever.
11.  FORBIDDEN:  Any items (Prohibited Items at The Stadium) displayed on the Important Notice on the outer perimeter of The Stadium.  Any items classified under the above may be confiscated at the entry points.  Refer to www.fscheetahs.co.za.  Special attention to:
 11.1 Please note that cellphone cameras will be allowed into the stadium, but unfortunately due to the    nature of the business no other type of camera will be allowed in The Stadium.
 11.2 Please note that due to sponsorships, raw meat may not be brought into The Stadium.
 11.3 Please note that The Stadium also does not allow a vehicle to have alcoholic beverages in    the vehicle when entering The Stadium.
12.  Officials, stewards, security officers or personnel from the FSRU and Cheetahs Company MAY NOT keep/store forbidden items in The Stadium for safe-keeping during the duration of the event.  It is the owners’ own responsibility to secure items outside of The Stadium premises.
13.  Tickets cannot be refunded, cancelled, returned or exchanged.
14.  Parking can be purchased additionally and is subject to availability.
15.  Free State Rugby Union reserves the right to substitute the allocated parking of the holder with another if necessary, without prior notice to the ticket holder.
16.  Failure to comply with the terms and conditions of FSRU and Cheetahs Company may resolve in access refusal or possible arrest.
17.  Please be advised that FSRU and Cheetahs Company reserve the right to withdraw parking from any original advertised package/season ticket holder to comply to The Safety at Sports and Recreational Events Act, 2010 (Act No 2. of 2010)
18.  The ticket holder hereby indemnifies and holds the FSRU and Cheetahs Company harmless from and against all damages and liabilities suffered or incurred in connection with, resulting from or arising out of any breach of the T&C.
19.  Admission to The Stadium and Venues is at the ticket holders’ own risk.
20.  Neither FSRU nor Cheetahs Company, or any person/company acting on behalf of the FSRU and Cheetahs Company, shall be liable for any loss or damage sustained within the premises or personal injury or accident to the ticket holder.
22.  Ticket resale or ticket touting is not allowed.  FSRU is the only licensed ticket seller and are the only controlling body to sell Event Tickets either at the FSRU Ticket Office or through the official website.
21.  Parking tickets may not be handed to another person either over or under the turnstiles without swiping the barcode.  Parking tickets may not be exchanged through the fence or via any action where one person has already entered The Stadium, and the receiver of the ticket/-s is still outside The Stadium.  Only the card holder may swipe his/her ticket/-s at the turnstiles, except when ticketing officials provide assistance.
22.  FSRU and Cheetahs Company Terms and Conditions also refer to The Safety at Sports and Recreational Events Act, 2010 (Act No 2. of 2010) to ensure full compliance to the Act.
23.  Refer to www.fscheetahs.co.za for full terms and conditions.
__________________________________________________________________________________________

ANNUAL PARKING
1.  Parking tickets are valid for all events hosted at The Stadium under the jurisdiction of the Free State Rugby Union (FSRU) and Cheetahs Company Pty Ltd (Cheetahs Company).  The ticket is valid for the year in which the ticket is issued.
2.  Valid season ticket holders have the first option to purchase their reserved parking tickets until the cut-off date of Tuesday, 16 January 2018.
3.  Parking tickets must be produced at the entrance points and on the request of any traffic officer, official, steward, security officer or personnel from the FSRU and Cheetahs Company.
4.  FSRU and Cheetahs Company in no way guarantee the security of any vehicle or its contents whilst on Stadium Premises.
5.  Any vehicle parked in a position that is inconsiderate to the FSRU and Cheetahs Company or to the other car park users, may immediately and, notwithstanding the display or otherwise of a valid parking permit, be removed at the cost of the owner/driver.
6.  Admission to The Stadium is granted at ticket holders own risk and subject to a search on the vehicle and the passengers.
7.  All passengers entering the Stadium Premises have to submit a valid entrance ticket to the official.  Access will be denied to any person in the vehicle without a valid entrance ticket.
8.  The bearer of a parking ticket confirms, that by entering The Stadium premises, he/she will be considered to have acquainted himself/herself with the indemnity displayed on the Important Notice erected on the outside of The Stadium and fully understands the contents thereof.
9.  Parking at The Stadium is reserved and ticket holders must park accordingly to the designated area.
10.  Should matches for any reason beyond the control of the FSRU and Cheetahs Company not take place no refunds will be made in respect to this ticket.
11.  Tickets are not replaceable due to loss, theft, damage, or for any other reason whatsoever.
12.  FORBIDDEN:  Any items (Prohibited Items at The Stadium) displayed on the Important Notice on the outer perimeter of The Stadium.  Any items classified under the above may be confiscated at the entry points.  Refer to www.fscheetahs.co.za.  Special attention to:
 12.1 Please note that cellphone cameras will be allowed into the stadium, but unfortunately due to the nature of the business, no other type of camera will be allowed in The Stadium.
 12.2 Please note that due to sponsorships, raw meat may not be brought into The Stadium.
 12.3 Please note that The Stadium also does not allow a vehicle to have alcoholic beverages in the vehicle when entering The Stadium.
13.  Officials, stewards, security officers or personnel from the FSRU and Cheetahs Company MAY NOT keep/store forbidden items in The Stadium for safe-keeping during the duration of the event.  It is the owners’ own responsibility to secure items outside of The Stadium premises.
14.  Tickets cannot be refunded, cancelled, returned or exchanged.
15. Parking can be purchased additionally and is subject to availability.
16.  FSRU and Cheetahs Company reserve the right to substitute the allocated parking of the holder with another if necessary, without prior notice to the ticket holder.
17.  Failure to comply with the terms and conditions of FSRU and Cheetahs Company may resolve in access refusal or possible arrest.
18.  Please be advised that FSRU and Cheetahs Company reserve the right to withdraw parking from any original advertised package/season ticket holder to comply to The Safety at Sports and Recreational Events Act, 2010 (Act No 2. of 2010)
19.  The ticket holder hereby indemnifies and holds the FSRU and Cheetahs Company harmless from and against all damages and liabilities suffered or incurred in connection with, resulting from or arising out of any breach of the T&C.
20.  Admission to The Stadium and Venues is at the ticket holders’ own risk.
21.  Neither FSRU nor Cheetahs Company, or any person/company acting on behalf of the FSRU and Cheetahs Company, shall be liable for any loss or damage sustained within the premises or personal injury or accident to the ticket holder.
22.  Ticket resale or ticket touting is not allowed.  FSRU is the only licensed ticket seller and are the only controlling body to sell Event Tickets either at the FSRU Ticket Office or through the official website.
23.  Parking tickets may not be handed to another person either over or under the turnstiles without swiping the barcode.  Parking tickets may not be exchanged through the fence or via any action where one person has already entered The Stadium, and the receiver of the ticket/-s is still outside The Stadium.  Only the card holder may swipe his/her ticket/-s at the turnstiles, except when ticketing officials provide assistance.
24.  FSRU and Cheetahs Company Terms and Conditions also refer to The Safety at Sports and Recreational Events Act, 2010 (Act No 2. of 2010) to ensure full compliance to the Act.
25.  Refer to www.fscheetahs.co.za for full terms and conditions.
__________________________________________________________________________________________

ANNUAL / DAY PARKING – HOCKEY FIELD
1.  This parking ticket is only valid according to the date / opposing team logo displayed on the front cover of this ticket and is not transferable after entrance to The Stadium.
Parking tickets are valid for all games played at The Stadium under the jurisdiction of the Free State Rugby Union (FSRU) and Cheetahs Company Pty Ltd (Cheetahs Company).  The ticket is valid for the year in which the ticket is issued.
2.  Parking tickets must be produced at the entrance points and at the request of any traffic officer, official, steward, security officer or personnel from the FSRU and Cheetahs Company.
3.  FSRU and Cheetahs Company in no way guarantee the security of any vehicle or its contents whilst on Stadium Premises.
4.  Any vehicle parked in a position that is inconsiderate to the FSRU and Cheetahs Company or to the other car park users, may immediately and, notwithstanding the display or otherwise of a valid parking permit, be removed at the cost of the owner/driver.
5.  Admission to The Stadium is granted at ticket holders own risk and subject to a search on the vehicle and the passengers.
6.  All passengers entering the Stadium Premises have to submit a valid entrance ticket to the official.  Access will be denied to any person in the vehicle without a valid entrance ticket.
7.  The bearer of a parking ticket confirms, that by entering The Stadium premises, he/she will be considered to have acquainted himself/herself with the indemnity displayed on the Important Notice erected on the outside of The Stadium and fully understands the contents thereof.
8.  Parking at The Stadium is reserved and ticket holders must park accordingly to the designated area.  Parking on the grass is not allowed.
9.  Should matches for any reason beyond the control of the FSRU and Cheetahs Company not take place no refunds will be made in respect to this ticket.
10.  Tickets are not replaceable due to loss, theft, damage, or for any other reason whatsoever.
11.  FORBIDDEN:  Any items (Prohibited Items at The Stadium) displayed on the Important Notice on the outer perimeter of The Stadium.  Any items classified under the above may be confiscated at the entry points.  Refer to www.fscheetahs.co.za.  Special attention to:
 11.1 Please note that cellphone cameras will be allowed into the stadium, but unfortunately due to the nature of the business, no other type of camera will be allowed in The Stadium.
 11.2 Please note that due to sponsorships, raw meat may not be brought into The Stadium.
 11.3 Please note that The Stadium also does not allow a vehicle to have alcoholic beverages in the vehicle when entering The Stadium.
12.  Officials, stewards, security officers or personnel from the FSRU and Cheetahs Company MAY NOT keep/store forbidden items in The Stadium for safe-keeping during the duration of the event.  It is the owners’ own responsibility to secure items outside of The Stadium premises.
13.  SPECIAL PERMISSION for the undermentioned are NO LONGER valid and have been in effect from 1 January 2014:
13.1 Gas or normal “braaiers” – not allowed.  Any person that wishes to “braai” at The Stadium is welcome to make use of the Braai Area.
13.2 Gazebo’s and Umbrella’s – not allowed.
13.3 Any type of social activity will be restricted to the grass area – situated between the hockey field and the hockey field pavilion.  You are not allowed to park your vehicle in a position that is inconsiderate to other users or in a position where your vehicle is not in accordance with the traffic and parking flow of the other vehicles.
13.4 Only the normal stadium ablution/toilet facilities will be available for use, and not the     Hockey Field facilities.
13.5 Liquor WILL NOT BE ALLOWED.  Any person that wishes to consume alcoholic beverages can make use of any of The Stadium bar areas, situated all around The Stadium premises.
14.  The FSRU and Cheetahs Company may conduct security searches to personal belongings and/or outer clothing on entry and exit of the parking area.
15.  No parking tickets will be refunded, cancelled, returned or exchanged.
16.  Free State Rugby Union reserves the right to substitute the allocated parking of the holder with another if necessary, without prior notice to the ticket holder.  The hockey field is also used to provide Activation space to either sponsor or for FSRU’s own use and in these cases, hockey field parking will be re-located to where parking is available.
17.  Failure to comply with the terms and conditions of FSRU and Cheetahs Company may resolve in access refusal or possible arrest.
18.  Please be advised that FSRU and Cheetahs Company reserve the right to withdraw parking from any original advertised package/season ticket holder to comply to The Safety at Sports and Recreational Events Act, 2010 (Act No 2. of 2010).
19.  The ticket holder hereby indemnifies and holds the FSRU and Cheetahs Company harmless from and against all damages and liabilities suffered or incurred in connection with, resulting from or arising out of any breach of the T&C.
20.  Admission to The Stadium and Venues is at the ticket holders’ own risk.
21.  Neither FSRU nor Cheetahs Company, or any person/company acting on behalf of the FSRU and Cheetahs Company, shall be liable for any loss or damage sustained within the premises or personal injury or accident to the ticket holder.
22.  Ticket resale or ticket touting is not allowed.  FSRU is the only licensed ticket seller and is the only controlling body to sell Event Tickets either at the FSRU Ticket Office or through the official website.
23.  Parking tickets may not be handed to another person either over or under the turnstiles without swiping the barcode.  Parking tickets may not be exchanged through the fence or via any action where one person has already entered The Stadium, and the receiver of the ticket/-s is still outside The Stadium.  Only the card holder may swipe his/her ticket/-s at the turnstiles, except when ticketing officials provide assistance.
24.  FSRU and Cheetahs Company Terms and Conditions also refer to The Safety at Sports and Recreational Events Act, 2010 (Act No 2. of 2010) to ensure full compliance to the Act.
25.  Refer to www.fscheetahs.co.za for full terms and conditions.
_________________________________________________________________________________________

SEASON TICKETS:       SCHOLAR

1.         This ticket is only valid for children (any child who takes up a seat between 3 and 18 years of age).

2.         2020 Season tickets are valid for all games played at The Stadium under the jurisdiction of the Free State Rugby Union (FSRU) and Cheetahs               Company Pty Ltd (Cheetahs Company).  This includes semi-finals and finals played at The Stadium.

3.         Complimentary season tickets are NOT included for the Test match, semi-finals and finals.

4.         International tests are NOT included and ticket holders will be notified of the entrance tickets.   Except if otherwise indicated, in writing, by                FSRU and Cheetahs Company to the owner of the ticket.

5.         Valid season ticket holders have the first option to purchase their reserved seats until the cut-off date of Monday, 3 February 2020.

6.         Season tickets must be produced at the entrance points and at the request of any official, steward,  security officer or personnel from the FSRU                and Cheetahs Company.

7.         Admission to The Stadium is granted at ticket holders own risk and subject to a search, may include a full body search.

8.         The bearer of a season ticket confirms, that by entering The Stadium premises, he/she will be considered to have acquainted themselves                     with the indemnity displayed on the Important Notice erected on the outside of The Stadium and fully understands the contents thereof.

9.         All seats at The Stadium are reserved and ticket holders must sit accordingly to the seat numbers.

10.       Should matches for any reason beyond the control of the FSRU and Cheetahs Company not take place no refunds will be made in respect to                this ticket.

11.       Tickets are not replaceable due to lost, theft, damage, or for any other reason whatsoever.  Tickets cannot be refunded, cancelled, returned                or exchanged after purchase.  In cases where any of the above has taken place, the season ticket holder will be liable to pay an                                       Administration Fee of R100.00 per ticket, BUT the current barcode will be cancelled and a new barcode will be relocated to the season ticket               holder.

12.       FORBIDDEN:  Any items (Prohibited Items at The Stadium) displayed on the Important Notice on the outer perimeter of The Stadium.  

            Any items classified under the above may be confiscated at the entry points.Refer to www.fscheetahs.co.za.  Special attention to:

            12.1     Please note that cellphone cameras will be allowed into the stadium, but unfortunately due to the nature of the business, no other                                 type of camera will be allowed in The Stadium.

            12.2     Please note that due to sponsorships, raw meat may not be brought into The Stadium.

            12.3     Please note that The Stadium also does not allow a person with alcoholic beverages to enter The Stadium.

13.       Officials, stewards, security officers or personnel from the FSRU and Cheetahs Company MAY NOT keep/store forbidden items in

             The Stadium for safe-keeping during the duration of the event.  It is the owners’ own responsibility to secure items outside of The Stadium                  premises.

14.       Smoking is prohibited on the stands and in suites.  Children are not allowed to smoke.  

15.       No liquor may be consumed on the main stand and alcohol-free areas on the Eastern Stand, with the exception of private suites in these areas.                 Children may not consume or buy any liquor.

16.       Kiddies area is at children and parents own risk.

17.       Parking can be purchased additionally and is subject to availability and Proof of Valid Vehicle License.

18.       Season ticket discount is not given to child/student packages.

19.       Payment methods:      

19.1     Samba / Debit Cards / Credit Cards / Cash

             19.2     EFT / Account Deposit – only allowed until 72 hours before match day (match day -3).EFT / Account deposits can only be done in                                    cases where an invoice was issued.

             19.3     Online (www.fscheetahs.co.za)

             19.4     The online ticketing system operates through the MyGate portal.

20.       FSRU and Cheetahs Company reserve the right to substitute the allocated seat or parking of the holder with another if necessary, without                   prior notice to the ticket holder.

21.       Failure to comply with the terms and conditions of FSRU and Cheetahs Company may resolve in access refusal or possible arrest.

22.       The ticket holder hereby indemnifies and holds the FSRU and Cheetahs Company harmless from and against all damages and liabilities                         suffered or incurred in connection with, resulting from or arising out of any breach of the T&C.  

23.       Admission to The Stadium and Venues is at the ticket holders’ own risk.

24.       Neither FSRU nor Cheetahs Company, or any person/company acting on behalf of the FSRU and Cheetahs Company, shall be liable for any                   loss or damage sustained within the premises or personal injury or accident to the ticket holder.

25.       Ticket resale or ticket touting is not allowed.  FSRU is the only licensed ticket seller and are the only controlling body to sell Event Tickets                      either at the FSRU Ticket Office or through the official website.

26.       Game Day tickets may not be handed to another person either over or under the turnstiles without swiping the barcode.  Game Day tickets                may not be exchanged through the fence or via any action where one person has already entered The Stadium, and the receiver of the                       ticket/-s is still outside The Stadium.  Only the card holder may swipe his/her ticket/-s at the turnstiles, except when ticketing officials                            provide assistance.    

27.       FSRU and Cheetahs Company Terms and Conditions also refer to The Safety at Sports and  Recreational Events Act, 2010 (Act No 2. of 2010)                 to ensure full compliance to the Act.

28.       Season tickets can only be purchased on the lower level of the open stand or on the lower or upper level of the main stand.

29.       Refer to www.fscheetahs.co.za for full terms and conditions.

30.       Ticket Office:  051 407 1701 or 051 407 1725.

31.       Please take note that any special discount will be advertised for a specific time frame, and can’t be redeemed after the advertising period.                   Any specials forming part of the season ticket package can also only be redeemed before the set date.

32.       FALSE MATCH DAY TICKETS:

Make sure that you buy your online rugby tickets only through the Toyota Stadium ticket office or online via our official ticket mobile app https://fsrugby.appwizard.co.za/index2.htm or the official Cheetah website www.fscheetahs.co.za.

No entry will be permitted to any person presenting false Match tickets. Fans are cautioned against purchasing tickets through unauthorized online re-sellers many of these tickets are fraudulent and will not be accepted.

The Free State Cheetahs (Pty) Ltd cannot be held responsible for consequences that arise from the purchase of unauthorized tickets.  

33.       SEASON TICKET PACKAGE:

            33.1     No duplicate vouchers will be printed due to loss, theft, damage or any reason whatsoever.  Vouchers may not be photocopied and                               one voucher is only valid to be used once.

            33.2     Proof of ID / Birth certificate / Full-time student cards must be submitted in order to qualify for Family Packages, Student or Scholar                               season tickets.

            33.3     Only full-time students qualify for student packages and prices.

            33.4     Complimentary Jukskei parking is limited to the total parking bays available in these areas.  Only available for the first 200 season ticket                           packages.

            33.5     One (1) Jukskei parking ticket will be issued per one (1) Family package.

            33.6     One (1) Jukskei parking ticket will be issued per one (1) Double ticket.

            33.7     Season tickets purchased as a scholar ticket do not qualify for Jukskei parking.

            33.8     Donor packages do not qualify for Jukskei parking and only the set packages (Adult single ticket, Adult double tickets, Family package                             or Student season tickets) may redeem this parking.

            33.9     Ensure to present your Jukskei parking ticket to the official before entering the Jukskei area, without this ticket, you won’t be able to                             enter.

            33.10   Each voucher must be signed (name, surname and telephone number) before it can be redeemed.

            33.11   Cricket voucher can be redeemed at the Cricket office in Att Horak avenue to receive the discount or necessary tickets.

            33.12   Bloem Show tickets can be redeemed at the Free State Cheetahs Ticket Office;  upon handing in your vouchers, you’ll receive the                                   Computicket entrance ticket to the Bloem Show.

            33.13   Children under 3, enter for free and don’t need a ticket due to he/she not taking up a seat, but sitting on the parent’s lap.

_______________________________________________________________________________________

SEASON TICKETS:        ADULTS

1.         2020 Season tickets are valid for all games played at The Stadium under the jurisdiction of the Free State Rugby Union (FSRU) and Cheetahs                Company Pty Ltd (Cheetahs Company). This includes semi-finals and finals played at The Stadium.

2.         Complimentary season tickets are NOT included for the Test match, semi-finals and finals.

3.         International tests are NOT included and ticket holders will be notified of the entrance tickets.   Except if otherwise indicated, in writing, by                FSRU and Cheetahs Company to the owner of the ticket.

4.         Valid season ticket holders have the first option to purchase their reserved seats until the cut-off date of Monday, 3 February 2020.

5.         Season tickets must be produced at the entrance points and at the request of any official, steward,  security officer or personnel from the FSRU                and Cheetahs Company.

6.          Admission to The Stadium is granted at ticket holders own risk and subject to a search, which may include a full body search.

7.         The bearer of a season ticket confirms, that by entering The Stadium premises, he/she will be considered to have acquainted themselves                    with the indemnity displayed on the Important Notice erected on the outside of The Stadium and fully understands the contents thereof.

8.         All seats at The Stadium are reserved and ticket holders must sit accordingly to the seat numbers.

9.         Should matches for any reason beyond the control of the FSRU and Cheetahs Company not take place no refunds will be made in respect to                this ticket.

10.       Tickets are not replaceable due to loss, theft, damage, or for any other reason whatsoever.  Tickets cannot be refunded, cancelled, returned                or exchanged after purchase.  In cases where any of the above has taken place, the season ticket holder will be liable to pay an                                       Administration Fee of R100.00 per ticket, BUT the current barcode will be cancelled and a new barcode will be relocated to the season                         ticket holder.

11.       FORBIDDEN:   Any items (Prohibited Items at The Stadium) displayed on the Important Notice on the outer perimeter of The Stadium.  

             Any items classified under the above may be confiscated at the entry points.  Refer to www.fscheetahs.co.za.  

             Special attention to:

            11.1     Please note that cellphone cameras will be allowed into the stadium, but unfortunately due to the nature of the business, no other                                 type of camera will be allowed in The Stadium.

            11.2     Please note that due to sponsorships, raw meat may not be brought into The Stadium.

            11.3     Please note that The Stadium also does not allow a person with alcoholic beverages to enter The Stadium.

12.       Officials, stewards, security officers or personnel from the FSRU and Cheetahs Company MAY NOT keep/store forbidden items in The                             Stadium for safe-keeping during the duration of the event. It is the owners’ own responsibility to secure items outside of The Stadium                           premises.

13.       Smoking is prohibited on the stands and in suites.  

14.       No liquor may be consumed on the main stand and alcohol-free areas on the Eastern Stand, with the exception of the private suites in these                      areas.

15.       Parking can be purchased additionally and is subject to availability.

16.       Rural area discount will only be given if a member lives 100km or further with valid proof of residence.

17.       Pensioners discount is only applicable to members with a valid pensioner’s card.

18.       Season ticket discount can only be given to one of the above (rural areas/pension) but not both.

19.       Payment methods:      

19.1     Samba / Debit Cards / Credit Cards / Cash

19.2     EFT / Account Deposit – only allowed until 72 hours before match day (matchday -3).EFT / Account deposits can only be done in cases where an invoice was issued.

19.3     Online (www.fscheetahs.co.za)

19.4     The online ticketing system operates through the MyGate portal.

20.       FSRU and Cheetahs Company reserve the right to substitute the allocated seat or parking of the holder with another if necessary, without                  prior notice to the ticket holder.

21.       Failure to comply with the terms and conditions of FSRU and Cheetahs Company may resolve in access refusal or possible arrest.

22.       The ticket holder hereby indemnifies and holds the FSRU and Cheetahs Company harmless from and against all damages and liabilities                         suffered or incurred in connection with, resulting from or arising out of any breach of the T&C.  

23.       Admission to The Stadium and Venues is at the ticket holders’ own risk.

24.       Neither FSRU nor Cheetahs Company, or any person/company acting on behalf of the FSRU and Cheetahs Company, shall be liable for any                   loss or damage sustained within the premises or personal injury or accident to the ticket holder.

25.       Ticket resale or ticket touting is not allowed.  FSRU is the only licensed ticket seller and is the only controlling body to sell Event Tickets                       either at the FSRU Ticket Office or through the official website.

26.       Game Day tickets may not be handed to another person either over or under the turnstiles without swiping the barcode.  Game Day tickets               may not be exchanged through the fence or via any action where one person has already entered The Stadium, and the receiver of the                         ticket/-s is still outside The Stadium.  Only the cardholder may swipe his/her ticket/-s at the turnstiles, except when ticketing officials                            provide assistance.    

27.       FSRU and Cheetahs Company Terms and Conditions also refer to The Safety at Sports and Recreational Events Act, 2010 (Act No 2. of 2010)                to ensure full compliance to the Act.

28.       Season tickets can only be purchased on the lower level of the open stand or on the lower or upper level of the main stand.

29.       Refer to www.fscheetahs.co.za for full terms and conditions.

30.       Ticket Office:  051 407 1701 or 051 407 1725.

31.       Please take note that any special discount will be advertised for a specific time frame, and can’t be redeemed after the advertising period.                   Any specials forming part of the season ticket package can also only be redeemed before the set date.

32.       FALSE MATCH DAY TICKETS:

Make sure that you buy your online rugby tickets only through the Toyota Stadium ticket office or online via our official ticket mobile app https://fsrugby.appwizard.co.za/index2.htm or the official Cheetah website www.fscheetahs.co.za.

No entry will be permitted to any person presenting false Match tickets. Fans are cautioned against purchasing tickets through unauthorized online re-sellers many of these tickets are fraudulent and will not be accepted.

The Free State Cheetahs (Pty) Ltd cannot be held responsible for consequences that arise from the purchase of unauthorized tickets.  

33.       SEASON TICKET PACKAGE:

            33.1     No duplicate vouchers will be printed due to loss, theft, damage or any reason whatsoever.  Vouchers may not be photocopied and                               one voucher is only valid to be used once.

            33.2     Proof of ID / Birth certificate / Full-time student cards must be submitted in order to qualify for Family Packages, Student or Scholar season tickets.

            33.3     Only full-time students qualify for student packages and prices.

            33.4     Complimentary Jukskei parking is limited to the total parking bays available in these areas.   Only available for the first 200 season ticket packages.

            33.5     One (1) Jukskei parking ticket will be issued per one (1) Family package.

            33.6     One (1) Jukskei parking ticket will be issued per one (1) Double ticket.

            33.7     Season tickets purchased as a scholar ticket do not qualify for Jukskei parking.

            33.8     Donor packages do not qualify for Jukskei parking and only the set packages (Adult single ticket, Adult double tickets, Family package                             or Student season tickets) may redeem this parking.

            33.9     Ensure to present your Jukskei parking ticket to the office before entering the Jukskei area, without this ticket, you won’t be able to                             enter.

            33.10   Each voucher must be signed (name, surname and telephone number) before it can be redeemed.

            33.11   Cricket voucher can be redeemed at the Cricket office in Att Horak avenue to receive the discount or necessary tickets.

            33.12   Bloem Show tickets can be redeemed at the Free State Cheetahs Ticket Office;  upon handing in your vouchers, you’ll receive the                                   Computicket entrance ticket to the Bloem Show.

            33.13   Children under 3, enter for free and don’t need a ticket due to he/she not taking up a seat, but sitting on the parent’s lap.

_______________________________________________________________________________________

SEASON TICKETS:        FAMILY PACKAGES

1.         A 2020 Family Package consists of two (2) adults and two (2) children with a total of 4 seats.  A child is considered to be any child who takes              up a seat between 3 and 18 years of age.

2.         Family Packages may NOT be bought for the entrance of four (4) adults – the package consists of 2 adults and 2 children/scholars.

3.         Family Packages do apply to the Twizza Main Stand, Open Centre and Open North and south stands.

4.         2020 Season tickets are valid for all games played at The Stadium under the jurisdiction of the Free State Rugby Union (FSRU) and Cheetahs                Company Pty Ltd (Cheetahs Company). This includes semi-finals and finals played at The Stadium.

5.         Complimentary season tickets are NOT included for the Test match, semi-finals and finals.

6.         International tests are NOT included and ticket holders will be notified of the entrance tickets.   Except if otherwise indicated in writing, by                FSRU and Cheetahs Company to the owner of the ticket.

7.         Valid season ticket holders have the first option to purchase their reserved seats until the cut-off date of Monday, 3 February 2020.

8.         Season tickets must be produced at the entrance points and at the request of any official, steward,  security officer or personnel from the FSRU                and Cheetahs Company.

9.         Admission to The Stadium is granted at ticket holders own risk and is subject to a search, which may include a full body search.

10.       The bearer of a season ticket confirms, that by entering The Stadium premises, he/she will be considered to have acquainted themselves                     with the indemnity displayed on the Important Notice erected on the outside of The Stadium and fully understands the contents thereof.

11.       All seats at The Stadium are reserved and ticket holders must sit accordingly to the seat numbers.

12.       Should matches for any reason beyond the control of the FSRU and Cheetahs Company not take place no refunds will be made in respect to                 this ticket.

13.       Tickets are not replaceable due to loss, theft, damage, or for any other reason whatsoever.  Tickets cannot be refunded, cancelled, returned                or exchanged after purchase.  In cases where any of the above has taken place, the season ticket holder will be liable to pay an                                        Administration Fee of R100.00 per ticket, BUT the current barcode will be cancelled and a new barcode will be relocated to the season                         ticket holder.

14.       FORBIDDEN: Any items (Prohibited Items at The Stadium) displayed on the Important Notice on the outer perimeter of The Stadium.  Any                     items classified under the above may be confiscated at the entry points.  Refer to www.fscheetahs.co.za.  Special attention to:

            14.1     Please note that cellphone cameras will be allowed into the stadium, but unfortunately due to the nature of the business, no other                              type of camera will be allowed in The Stadium.

            14.2     Please note that due to sponsorships, raw meat may not be brought into The Stadium.

            14.3     Please note that The Stadium also does not allow a person with alcoholic beverages to enter The Stadium.

15.       Officials, stewards, security officers or personnel from the FSRU and Cheetahs Company MAY NOT keep/store forbidden items in The                             Stadium for safe-keeping during the duration of the event.   It is the owners’ own responsibility to secure items outside of The Stadium                        premises.

16.       Smoking is prohibited on the stands and in suites.  

17.       No liquor may be consumed on the main stand and alcohol-free areas on the Eastern Stand, with the exception of the private suites in these                       areas.

18.       Parking can be purchased additionally and is subject to availability.

19.       Rural area discount will only be given if a member lives 100km or further with valid proof of residence.

20.       Pensioners discount is only applicable to members with a valid pensioner’s card.

21.       Season ticket discount can only be given to one of the above (rural areas/pension) but not both.

22.       Payment methods:      

22.1     Samba / Debit Cards / Credit Cards / Cash

22.2     EFT / Account Deposit – only allowed until 72 hours before match day (matchday -3).EFT / Account deposits can only be done in cases where an invoice was issued.

22.3     Online (www.fscheetahs.co.za)

22.4     The online ticketing system operates through the MyGate portal.

23.       FSRU and Cheetahs Company reserve the right to substitute the allocated seat or parking of the holder with another if necessary, without                   prior notice to the ticket holder.

24.       Failure to comply with the terms and conditions of FSRU and Cheetahs Company may resolve in access refusal or possible arrest.

25.       The ticket holder hereby indemnifies and holds the FSRU and Cheetahs Company harmless from and against all damages and liabilities                         suffered or incurred in connection with, resulting from or arising out of any breach of the T&C.  

26.       Admission to The Stadium and Venues is at the ticket holders’ own risk.

27.       Neither FSRU nor Cheetahs Company, or any person/company acting on behalf of the FSRU and Cheetahs Company, shall be liable for any                   loss or damage sustained within the premises or personal injury or accident to the ticket holder.

28.       Ticket resale or ticket touting is not allowed.FSRU is the only licensed ticket seller and is the only controlling body to sell Event Tickets                         either at the FSRU Ticket Office or through the official website.

29.       Game Day tickets may not be handed to another person either over or under the turnstiles without swiping the barcode.  Game Day tickets                 may not be exchanged through the fence or via any action where one person has already entered The Stadium, and the receiver of the                        ticket/-s is still outside The Stadium.  Only the cardholder may swipe his/her ticket/-s at the turnstiles, except when ticketing officials                            provide assistance.    

30.       FSRU and Cheetahs Company Terms and Conditions also refer to The Safety at Sports and Recreational Events Act, 2010 (Act No 2. of 2010)                 to ensure full compliance to the Act.

31.       Season tickets can only be purchased on the lower level of the open stand or on the lower or upper level of the main stand.

32.       Refer to www.fscheetahs.co.za for full terms and conditions.

33.       Ticket Office:  051 407 1701 or 051 407 1725.

34.       Please take note that any special discount will be advertised for a specific time frame, and can’t be redeemed after the advertising period.                  Any specials forming part of the season ticket package can also only be redeemed before the set date.

35.       FALSE MATCH DAY TICKETS:

Make sure that you buy your online rugby tickets only through the Toyota Stadium ticket office or online via our official ticket mobile app https://fsrugby.appwizard.co.za/index2.htm or the official Cheetah website www.fscheetahs.co.za.

No entry will be permitted to any person presenting false Match tickets. Fans are cautioned against purchasing tickets through unauthorized online re-sellers many of these tickets are fraudulent and will not be accepted.

The Free State Cheetahs (Pty) Ltd cannot be held responsible for consequences that arise from the purchase of unauthorized tickets.  

36.       SEASON TICKET PACKAGE:

            36.1     No duplicate vouchers will be printed due to loss, theft, damage or any reason whatsoever.  Vouchers may not be photocopied and                               one voucher is only valid to be used once.

            36.2     Proof of ID / Birth certificate / Full-time student cards must be submitted in order to qualify for Family Packages, Student or Scholar                               season tickets.

            36.3     Only full-time students qualify for student packages and prices.

            36.4     Complimentary Jukskei parking is limited to the total parking bays available in this areas.  Only available for the first 200 season ticket                           packages.

            36.5     One (1) Jukskei parking ticket will be issued per one (1) Family package.

            36.6     One (1) Jukskei parking ticket will be issued per one (1) Double ticket.

            36.7     Season tickets purchased as a scholar ticket do not qualify for Jukskei parking.

            36.8     Donor packages do not qualify for Jukskei parking and only the set packages (Adult single ticket, Adult double tickets, Family package                            or Student season tickets) may redeem this parking.

            36.9     Ensure to present your Jukskei parking ticket to the official before entering the Jukskei area, without this ticket, you won’t be able to                             enter.

            36.10   Each voucher must be signed (name, surname and telephone number) before it can be redeemed.

            36.11   Cricket voucher can be redeemed at the Cricket office in Att Horak avenue to receive the discount or necessary tickets.

            36.12   Bloem Show tickets can be redeemed at the Free State Cheetahs Ticket Office;  upon handing in your vouchers, you’ll receive the                                   Computicket entrance ticket to the Bloem Show.

            36.13   Children under 3, enter for free and don’t need a ticket due to he/she not taking up a seat, but sitting on the parent’s lap.

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COMPETITIONS – DIGITAL, ONLINE AND OTHER

1. This competition is open to all South African residents aged 18 years and older, who have a valid South African Identity document
2. By entering this online promotion, all competitors agree to be bound by the rules, regulations and requirements set out in the promotional material.
3. This promotion is subject to South African law, and is not offered outside South Africa.
4. Free State Cheetahs reserves the right to verify the validity of all entries.
5. Any person who is a permanent or contracted employee of any of the following companies; Free State Cheetahs (Pty) Ltd, the Free State Rugby Union, Toyota South Africa Motors (Pty) Ltd (“Toyota”) and/or any other agent, promoter and/or other person connected with the Competition and/or a member of their family shall not be allowed to enter the Competition and shall be ineligible to win a prize.
6. Free State Cheetahs is entitled at its sole discretion to declare any entry disqualified, without having to give reason.
7. Free State Cheetahs may use the details provided by competition entrants, without further compensation, in publications or other media material produced, used or contracted magazines, television, websites, social media etc.
8. By entering into the competition, a person who does not wish to have their image or story distributed should make their wishes known to the page administrators, and/or contact Free State Cheetahs (Pty) Ltd, at Toyota Stadium, Att Horak Avenue, Bloemfontein, 9301, in writing of his/her intentions and include a photograph. Free State Cheetahs will use the photo for identification purposes only and will hold it in confidence.
9. Free State Cheetahs reserves the right to disqualify incomplete on-line entries. No responsibility will be accepted for on-line entries lost for any reason whatsoever, whether due to inaccessibility of the site via internet, network disruption, network congestion, malicious virus attack, unauthorised data hacking, data corruption and server hardware failure or otherwise. Proof of sending will not be accepted as proof of delivery.
10. Free State Cheetahs reserves the right to verify the validity of entries.
11. Nothing on email, or on any other website of Free State Cheetahs, or entrants’ use of the services or products related hereto, shall be construed as conferring any license or other rights under the intellectual property or other proprietary rights of Free State Rugby or its subsidiaries or affiliates or any third party, whether by estoppels, implication or otherwise.
12. Free State Cheetahs and/or its agent shall be licensed to evaluate all contest-related submissions for the purposes of the contest, including verification and judging and as specified in these terms and conditions. The software and programming code and media relating to the web site or Facebook, Instagram and Twitter page and contest-related communication is protected by the applicable laws of copyright, trademark, patent, unfair competition and other proprietary laws.
13. To claim the contest prize, the winner must produce their valid South African identity book/card and/or passport and complete the Acknowledgment of Receipt form (which will be made available to all winners in writing).
14. Free State Cheetah’s decisions shall be final in all matters relating to the draw and no correspondence will be entered into.
15. Free State Cheetahs reserves the right to change the terms and conditions without prior notice. An entrant shall be deemed to have notice of any such amendments or interpretations upon publication of the same on the website page and shall be deemed to have accepted such amendments or interpretations by virtue of his/her continued participation in the promotion. Should an entrant not wish to continue to participate in the promotion pursuant to the prevailing terms and conditions as amended or interpreted, he/she may terminate participation in the promotion upon written notice to Free State Cheetahs.
16. Free State Cheetahs reserves the right to modify the competition or disqualify any entrant/contestant if fraud, misconduct or technical failures destroy the integrity of the competition as determined by Free State Cheetahs, in its sole discretion.
17. Free State Cheetahs reserves the right at their sole discretion to cancel, terminate or suspend the promotion and select winners from among all eligible entries received prior to the cancellation.
18. Entrants will not be eligible to win the competition prize if he/she has won a prize from Free State Cheetahs (PTY) Ltd in the last 12 months
19. Free State Cheetahs may in its absolute discretion extend any time limit or waive any of the Terms and Conditions where a person might otherwise be disqualified.
20. Free State Cheetahs may in its absolute discretion substitute the prize deemed to an appropriate replacement value in the place of the prize. All prizes will only be delivered after the lockdown period (When couriers can deliver competition prizes).
21. The promoter is Free State Cheetahs (Pty) Ltd, Toyota Stadium, Att Horak Avenue, Bloemfontein, 9301.  

The Verification Process:

1. The Promoter will call the finalist and conduct a Promotion verification process (“Verification Process”).

The Verification Process will consist of the following:

1. Contacting the finalist and confirming that the finalist holds a valid South African Identity document ; and
2. The finalist will be required to fill in a Winner form and indemnity form, which needs to be returned to the Promoter within 24 (twenty-four) hours.
3. If the Promoter is unable to reach any finalist after 3 (three) days from the date of being drawn as a finalist, or if a finalist fails the Verification Process for whatsoever reason after their entry is drawn, such person will be disqualified and the next person drawn will be contacted.
4. None of the Promotion prizes are transferable or redeemable for cash and the Promoter is not liable for any defect, changes and/or modifications in any of the prizes listed
5. If the finalist drawn entered on Facebook, twitter and Instagram, they will be requested to send a direct message detailing his/her full names, email address and contact details.
6. In the event that the winner does not respond within 48 hours of notification, or cannot take the prize, a new winner will be drawn.
7. Toyota reserves the right to verify the validity of all entries.
8. In addition to any other the verification requirements set out in these Rules, the Promoter may require the finalists to complete and submit an information disclosure agreement and indemnification, as well as supply a copy of their valid Identity Document within 24 hours of being confirmed a Winner, to enable the Promoter to ensure compliance with these rules and the Consumer Protection Act 68 of 2008. Should any finalist refuse or be unable to comply with this rule for any reason, such Winner will be deemed to have rejected the Prize and it shall revert back to the Promoter.
9. All Participants and the Winner, as the case may be, indemnify the Promoter, their advertising agencies, advisers, nominated agents, suppliers and joint ventures identified by the trademarks owned by or licensed to Toyota, its affiliates and/or associated companies against any and all claims of any nature whatsoever arising out of and/or from their participation in any way howsoever in this competition including, as a result of any act or omission, whether as a result of negligence, misrepresentation, misconduct or otherwise on the part of the Promoters and/or use of the Prizes.

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COOKIE POLICY

What Are Cookies

Cookies are small text files that collect specific information about a visit to a website and serve an array of purposes, such as remembering a password or the contents of a shopping basket. Cookies may also be used to collect statistical information about website visits, and to inform targeted advertising. Whilst cookies are classified as personal data under Data Protection Law, the information we collect through them cannot directly identify you.

Cookies that we set, store and access ourselves are known as first party cookies; some cookies are set, stored and accessed by other organisations, so are known as third party cookies.

This Policy will provide clear information about the purposes for which we collect data through cookies, who are the third parties we use that also collect data, and the choices you have about how we may process your personal data.

There are also details about how to contact us if you require more information or would like to exercise your right to withdraw your consent to allow us to collect and process your cookies.

How We Use Cookies

Our use of cookies may be categorised into three broad functions:

 For strictly necessary purposes: these are essential for the smooth operation of the site, for example, to enable you to log in as a fan. We do not require your consent to collect and process these types of cookies. 

For analytics: these allow us to collect statistical information about your visit to our website, such as the pages you browse, how many times you visit and how often, which we aggregate to understand how visitors navigate and interact with our site. We will only collect and process cookies for this purpose with your consent. 

For marketing: these enable us and/or our partners to serve display advertising to you that may be tailored to how you spend time on our site. We will only collect and process cookies for this purpose with your consent.

Where you give us your consent to collect and process cookies, this may be withdrawn at any point by contacting us. Further information on your data privacy rights may be found in our Privacy Policy here. 

Disabling Cookies

 You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies may affect the functionality of this and many other websites that you visit. If you are not sure whether you need them or not, it is recommended that cookies are not disabled in case they are essential to provide a service that you use.

 First Party Cookies We Set 

Site preferences cookies

We use cookies in order to maintain the functionality that ensures a smooth experience when you visit and as you navigate our site, for example to optimise website performance.

 Advertising analytics cookies

 We use cookies to help promote the value of sponsoring our club to a commercial partner. These also enable our approved partners and sponsors to advertise to fans as they visit other pages across the internet. 

These cookies are:

Third Party Cookies We Set
These types of cookie provide a service by selected companies who may collect information such as your geographical location, your IP address and the type of device you are using. This information may be used to help identify you when you visit other websites and can be used to profile your online activities and interests. 

Google Analytics

 We use Google Analytics to help us understand how visitors use our site and ways that we can improve the experience. These cookies may track behaviours such as how long a visitor spends on the site and the pages they visit so we can continue to produce engaging content. 

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Google’s Privacy Policy may be found here