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TERMS & CONDITIONS

Competition Rules – Toyota Challenge Social Media competition terms and conditions - 17, 20, 26 November 2021

General conditions of entry:

  1. Please read these Competition Rules (“Rules”), along with our General Terms (see below) and Privacy Policy (“Policies”)(see below), before entering the Toyota Legend Support Competition (“Competition/s”), as your entering and/or submitting in any competition, or use of any website or social media platforms hosting our competition (“Website”), will constitute your automatic acceptance of the Rules and Policies, and some terminology or obligations may be explained in one or more of these.
  2. Free State Cheetahs (Pty) Ltd, Company registration number: 1997/04083/07 is the “Promoter” of this Competition, where all queries relating to the Competition can be relayed to it at [info@fsrugby.co.za].
  3. Failure to adhere to these Rules or the Terms in any way could result in disqualification from the Competition and for the Promoter to re-award prizes if deemed necessary.
  4. The Competition and the functioning of the facilitating website are governed by the laws of South Africa only, where should certain features of the same laws not be specifically stated herein, they are nevertheless applicable.

Participant eligibility:

  1. All entrants must be 18 years or older as of [08 November 2021].
  2. This competition is only open to South African residents.
  3. The competition only applies to the Toyota Challenge matches and not other tournaments or leagues associated with SA Rugby or SuperSport.
  4. Fan of the Match participants are eligible to win the prize the R10 000 by keeping their #ToyotaLegend Support posts active on their social media platforms for 8 weeks after the Toyota Challenge.
  5. Fan of the Match participants must ensure that their social media profiles are activated as publically discoverable to allow for their hashtag mentions to be accounted for.
  6. The Fan of the series is selected by a random draw and must adhere to the above elbility terms.

Competition features:

  1. Hype Song Submissions
    • On days leading up to each of the Toyota Challenge matches, a post from Cheetahs Rugby Facebook and Instagram pages will prompt fans to submit their hype songs in the comments section of the post.  
    • The comment with the most activity will stand a chance to win a prize.
    • 4x winners will be tagged and announced in the comments section before the match kicks off.
    • Winners can be picked from Facebook or Instagram, depending on where we have the most activity.
  2. Fan of the match
    • On match day, fans are encouraged to create the most noise on social media by creating a post using the hashtag competition #toyotalegendsupport on Instagram, Twitter or Facebook.
    • On Matchday, the Cheetahs Rugby community manager will review Instagram, Twitter and Facebook and track which users have used the hashtag #toyotalegendsupport the most before halftime.
    • During the second half, a winner will be selected and notified via Instagram, Twitter or Facebook.
    • The winning post is shared on Instagram, Twitter and Facebook at the end of the match
    • Only one Fan of the match-winner may be selected during the Toyota Challenge Campaign.
  3. Fan of the series
    • On the final match of the Toyota Challenge (26 November 2021), a random draw will be held to select a fan who has posted the campaign hashtag #ToyotaLegendSupport. This draw will be recorded for auditing purposes
    • The Fan of the series is randomly selected and wins R10 000.

Cost:

  1. Participating or submitting times in the competition is free at all times.
  2. All costs for internet access to social media platforms are for the participant’s cost.

Duration:

  1. This Competition will run from the 8th of November 2021 until 27th November 2021.

Prizes:

  1. x4 Hype Track winners will win Entrants BLK merchandise hampers per match. A total of x16 Hype Track winners will be allocated.
  2. x4 Fan of the Match winners will win R10,000 each and be acknowledged as fan of the match bragging rights.
  3. Prizes will be made available to all finalised winners after the 10 days the competition has ended. Prize winners will be contacted directly by email and/or telephone call or social media direct messaging. This communication might also include additional information to affect the prize winner’s receipt of a prize from the Promoter.
  4. All winner/s are required to verify their identity and age by providing the promoter with a copy of ID before receiving their prize.
  5. By entering this competition and providing us personal data related thereto, you expressly consent to our processing of your personal data in accordance with our privacy policy available here.




On-line and Digital Competitions:  General Terms and Conditions

  1. This competition is open to all South African residents aged 18 years and older, who have a valid South African Identity document
  2. By entering this online promotion, all competitors agree to be bound by the rules, regulations and requirements set out in the promotional material.
  3. This promotion is subject to South African law, and is not offered outside South Africa.
  4. Free State Cheetahs reserves the right to verify the validity of all entries.
  5. Any person who is a permanent or contracted employee of any of the following companies; Free State Cheetahs (Pty) Ltd, the Free State Rugby Union, Toyota South Africa Motors (Pty) Ltd (“Toyota”) and/or any other agent, promoter and/or other person connected with the Competition and/or a member of their family shall not be allowed to enter the Competition and shall be ineligible to win a prize.
  6. Free State Cheetahs is entitled at its sole discretion to declare any entry disqualified, without having to give a reason.
  7. Free State Cheetahs may use the details provided by competition entrants, without further compensation, in publications or other media material produced, used or contracted magazines, television, websites, social media etc.
  8. By entering into the competition, a person who does not wish to have their image or story distributed should make their wishes known to the page administrators, and/or contact Free State Cheetahs (Pty) Ltd, at Toyota Stadium, Att Horak Avenue, Bloemfontein, 9301, in writing of his/her intentions and include a photograph. Free State Cheetahs will use the photo for identification purposes only and will hold it in confidence.
  9. Free State Cheetahs reserves the right to disqualify incomplete on-line entries. No responsibility will be accepted for on-line entries lost for any reason whatsoever, whether due to inaccessibility of the site via the internet, network disruption, network congestion, malicious virus attack, unauthorised data hacking, data corruption and server hardware failure or otherwise. Proof of sending will not be accepted as proof of delivery.
  10. Free State Cheetahs reserves the right to verify the validity of entries.
  11. Nothing on email, or on any other website of Free State Cheetahs, or entrants’ use of the services or products related hereto, shall be construed as conferring any license or other rights under the intellectual property or other proprietary rights of Free State Rugby or its subsidiaries or affiliates or any third party, whether by estoppels, implication or otherwise.
  12. Free State Cheetahs and/or its agent shall be licensed to evaluate all contest-related submissions for the purposes of the contest, including verification and judging and as specified in these terms and conditions. The software and programming code and media relating to the web site or Facebook, Instagram and Twitter page and contest-related communication is protected by the applicable laws of copyright, trademark, patent, unfair competition and other proprietary laws.
  13. To claim the contest prize, the winner must produce their valid South African identity book/card and/or passport and complete the Acknowledgment of Receipt form (which will be made available to all winners in writing).
  14. Free State Cheetah’s decisions shall be final in all matters relating to the draw and no correspondence will be entered into.
  15. Free State Cheetahs reserves the right to change the terms and conditions without prior notice. An entrant shall be deemed to have notice of any such amendments or interpretations upon publication of the same on the website page and shall be deemed to have accepted such amendments or interpretations by virtue of his/her continued participation in the promotion. Should an entrant not wish to continue to participate in the promotion pursuant to the prevailing terms and conditions as amended or interpreted, he/she may terminate participation in the promotion upon written notice to Free State Cheetahs.
  16. Free State Cheetahs reserves the right to modify the competition or disqualify any entrant/contestant if fraud, misconduct or technical failures destroy the integrity of the competition as determined by Free State Cheetahs, in its sole discretion.
  17. Free State Cheetahs reserves the right at their sole discretion to cancel, terminate or suspend the promotion and select winners from among all eligible entries received prior to the cancellation.
  18. Entrants will not be eligible to win the competition prize if he/she has won a prize from Free State Cheetahs (PTY) Ltd in the last 12 months
  19. Free State Cheetahs may in its absolute discretion extend any time limit or waive any of the Terms and Conditions where a person might otherwise be disqualified.
  20. Free State Cheetahs may in its absolute discretion substitute the prize deemed to an appropriate replacement value in the place of the prize. All prizes will only be delivered after the lockdown period (When couriers can deliver competition prizes).
  21. The promoter is Free State Cheetahs (Pty) Ltd, Toyota Stadium, Att Horak Avenue, Bloemfontein, 9301.  


The Verification Process:

  1. The Promoter will call the finalist and conduct a Promotion verification process (“Verification Process”).


The Verification Process will consist of the following:

  1. Contacting the finalist and confirming that the finalist holds a valid South African Identity document ; and
  2. The finalist will be required to fill in a Winner form and indemnity form, which needs to be returned to the Promoter within 24 (twenty-four) hours.
  3. If the Promoter is unable to reach any finalist after 3 (three) days from the date of being drawn as a finalist, or if a finalist fails the Verification Process for whatsoever reason after their entry is drawn, such person will be disqualified and the next person drawn will be contacted.
  4. None of the Promotion prizes is transferable or redeemable for cash and the Promoter is not liable for any defect, changes and/or modifications in any of the prizes listed
  5. If the finalist drawn entered on Facebook, Twitter and Instagram, they will be requested to send a direct message detailing his/her full name, email address and contact details.
  6. In the event that the winner does not respond within 48 hours of notification, or cannot take the prize, a new winner will be drawn.
  7. Toyota reserves the right to verify the validity of all entries.
  8. In addition to any other the verification requirements set out in these Rules, the Promoter may require the finalists to complete and submit an information disclosure agreement and indemnification, as well as supply a copy of their valid Identity Document within 24 hours of being confirmed a Winner, to enable the Promoter to ensure compliance with these rules and the Consumer Protection Act 68 of 2008. Should any finalist refuse or be unable to comply with this rule for any reason, such Winner will be deemed to have rejected the Prize and it shall revert back to the Promoter.
  9. All Participants and the Winner, as the case may be, indemnify the Promoter, their advertising agencies, advisers, nominated agents, suppliers and joint ventures identified by the trademarks owned by or licensed to Toyota, its affiliates and/or associated companies against any and all claims of any nature whatsoever arising out of and/or from their participation in any way howsoever in this competition including, as a result of any act or omission, whether as a result of negligence, misrepresentation, misconduct or otherwise on the part of the Promoters and/or use of the Prizes.




PRIVACY PROTECTION POLICY

                               

  1. INTRODUCTION


This Data Protection and Information Sharing Policy describe the way that the company will meet its legal obligations and requirements concerning confidentiality and information security standards. The requirements within the Policy are primarily based upon the Protection of Personal Information Act, No 4 of 2013, as that is the key piece of legislation covering security and confidentiality of personal information.


  1. DEFINITIONS


  1. Consent means the voluntary, specific and informed expression of will;
  2. Data Subject means the natural or juristic person to whom the Personal Information relates;
  3. Direct Marketing means approaching a Data Subject personally for the purpose of selling them a product or service, of requesting a donation;
  4. Company means Free State Cheetahs (Pty) Ltd and the Free State Rugby Union
  5. POPI means the Protection of Personal Information Act, No. 4 of 2013;
  6. Personal Information means information relating to an unidentifiable, living, natural person, or an identifiable, existing juristic person, as defined in POPI;
  7. Processing means an operation or activity, whether or not by automatic means, concerning Personal Information;


  1. SCOPE OF POLICY


The Policy applies to all employees, directors, sub-contractors, agents, appointees and all stakeholders. The provisions of the Policy are applicable to both on and off-site processing of personal information.


  1. POLICY STATEMENT


The Company collects and uses the Personal Information of the individuals and corporate entities with whom it works in order to operate and carry out its business effectively. The Company regards the lawful and appropriate processing of all Personal Information as crucial to successful service delivery and essential to maintaining confidence between the Company and those individuals and entities who deal it. The Company therefore fully endorses and adheres to the principles of the Protection of Personal Information Act (“POPI”).


  1. PROCESSING OF PERSONAL INFORMATION


  1. Purpose of Processing

The Company uses the Personal Information under its care in the following ways:

- Conducting credit reference checks and assessments

- Administration of agreements

- Providing products and services to customers

- Discounting and asset funding purposes

- Detecting and prevention of fraud, crime, money laundering and other malpractice

- Conducting market or customer satisfaction research

- Marketing and sales

- In connection with legal proceedings

- Staff administration

- Keeping of accounts and records

- Complying with legal and regulatory requirements

- Profiling data subjects for the purposes of direct marketing


  1. Categories Of Data Subjects And Their Personal Information


The Company may possess records relating to suppliers, shareholders, contractors service providers, staff and customers:


Entity Type Personal Information   Processed
Customers: Natural   Persons
Names; contact details;   physical and postal addresses; date of birth; ID number; tax-related   information; nationality; gender; confidential correspondence 

Customer – Juristic   Persons / Entities Names of contact   persons; the name of legal entity; physical and postal address and contact   details; financial information; registration number; founding documents; tax-related information; authorised signatories; beneficiaries; ultimate   beneficial owners; shareholding information; BBBEE information
Contracted Service   Providers Names of contact   persons; the name of legal entity; physical and postal address and contact   details; financial information; registration number; founding documents; tax-related information; authorised signatories; beneficiaries; ultimate beneficial   owners; shareholding information; BBBEE information
Employees / Directors
Gender; pregnancy; marital status; colour, race; age; language;   education information; financial information; employment history; ID number; 
physical and postal address; contact details; opinions; criminal   record; well-being 



  1. Categories of Recipients for Processing the Personal Information

The Company may share the Personal Information with its agents, affiliates, and associated companies who may use this information to send the Data Subject information on products and services. The Company may supply the Personal Information to any party to whom the Company may have assigned or transferred any of its rights or obligations under any agreement, and/or to service providers who render the following services:

- Capturing and organising of data;

- Storing of data;

- Sending of emails and other correspondence to customers;

- Conducting due diligence checks;

- Administration of the Medical Aid and Pension Schemes.


  1. Actual or Planned Transborder Flows of Personal Information

Personal Information may be transmitted transborder to the Company’s authorised dealers and its suppliers in other countries, and Personal Information may be stored in data servers hosted outside South Africa, which may not have adequate data protection laws. The Company will endeavour to ensure that its dealers and suppliers will make all reasonable efforts to secure said data and Personal Information.

  1. Retention of Personal Information Records

The Company may retain Personal Information records unless the Data Subject objects thereto. If the Data Subject objects to indefinite retention of its Personal Information the Company shall retain the Personal Information records to the extent permitted or required by law.


  1. General Description of Information Security Measures

The Company employs up to date technology to ensure the confidentiality, integrity and availability of the Personal Information under its care. Measures include:

- Firewalls

- Virus protection software and update protocols

- Logical and physical access control;

- Secure setup of hardware and software making up the IT infrastructure;

- Outsourced Service Providers who process Personal Information on behalf of the Company are contracted to implement security controls.


  1. ACCESS TO PERSONAL INFORMATION

All individuals and entities may request access, amendment, or deletion of their own Personal Information held by the Group. Any requests should be directed, on the prescribed form, to the Information Officer.


  1. Remedies are available if the request for access to Personal Information is refused


  1. Internal Remedies

The Company does not have internal appeal procedures. As such, the decision made by the Information Officer pertaining to a request is final, and requestors will have to exercise such external remedies at their disposal if a request is refused, and the requestor is not satisfied with the response provided by the information officer.

  1. External Remedies

A requestor that is dissatisfied with the information officer’s refusal to disclose information, may within 30 days of notification of the decision, apply to a court for relief. Likewise, a third party dissatisfied with the information officer’s decision to grant a request for information, may within 30 days of notification of the decision, apply to a court for relief. For purposes of the Act, courts that have jurisdiction over these applications are the Constitutional Court, the High Court or another court of similar status.

  1. Grounds for Refusal

The Company may legitimately refuse to grant access to a requested record that falls within a certain category. Grounds on which the Company may refuse access include:

  • Protecting personal information that the Company holds about a third person (who is a natural person) including a deceased person, from unreasonable disclosure;
  • Protecting commercial information that the Company holds about a third party or the Company (for example trade secret: financial, commercial, scientific or technical information that may harm the commercial or financial interests of the organisation or the third party);
  • If disclosure of the record would result in a breach of a duty of confidence owed to a third party in terms of an agreement;
  • If disclosure of the record would endanger the life or physical safety of an individual;
  • If disclosure of the record would prejudice or impair the security of property or means of transport;
  • If disclosure of the record would prejudice or impair the protection of a person in accordance with a witness protection scheme;
  • If disclosure of the record would prejudice or impair the protection of the safety of the public;
  • The record is privileged from production in legal proceedings unless the legal privilege has been waived;
  • Disclosure of the record (containing trade secrets, financial, commercial, scientific, or technical information) would harm the commercial or financial interests of the Group;
  • Disclosure of the record would put the Company at a disadvantage in contractual or other negotiations or prejudice it in commercial competition;
  • The record is a computer programme; and
  • The record contains information about research being carried out or about to be carried out on behalf of a third party or the Group.

Records that cannot be found or do not exist

If the Company has searched for a record and it is believed that the record does not exist or cannot be found, the requester will be notified by way of an affidavit or affirmation. This will include the steps that were taken to try to locate the record.


  1. IMPLEMENTATION GUIDELINES


  1. Training & Dissemination of Information

This Policy has been put in place throughout the Group, training on the Policy and POPI will take place with all affected employees.

All new employees will be made aware at induction, or through training programmes, of their responsibilities under the terms of this Policy and POPI.

Modifications and updates to data protection and information sharing policies, legislation, or guidelines will be brought to the attention of all staff.


  1. EIGHT PROCESSING CONDITIONS


POPI is implemented by abiding by eight processing conditions. The Company shall abide by these principles in all its possessing activities.


  1. Accountability

The Company shall ensure that all processing conditions, as set out in POPI, are complied with when determining the purpose and means of processing Personal Information and during the processing itself. The Company shall remain liable for compliance with these conditions, even if it has outsourced it processing activities.


  1. Processing Limitation


  1. Lawful grounds

The processing of Personal Information is only lawful if, given the purpose of processing, the information is adequate, relevant and not excessive.

The Company may only process Personal Information if one of the following grounds of lawful processing exists:

  • The Data Subject consents to the processing;
  • Processing is necessary for the conclusion or performance of a contract with the Data Subject;
  • Processing complies with a legal responsibility imposed on the Group;
  • Processing protects a legitimate interest of the Data Subject;
  • Processing is necessary for the pursuance of a legitimate interest of the Group, or a third party to whom the information is supplied;



Special Personal Information includes:

  • Religious, philosophical, or political beliefs;
  • Race or ethnic origin;
  • Trade union membership;
  • Health or sex life;
  • Biometric information (including blood type, fingerprints, DNA, retinal scanning, voice recognition, photographs);
  • Criminal behaviour;
  • Information concerning a child.

The Company may only process Special Personal Information under the following circumstances:

  • The Data Subject has consented to such processing;
  • The Special Personal Information was deliberately made public by the Data Subject;
  • Processing is necessary for the establishment of a right or defence in law;
  • Processing is for historical, statistical, or research reasons
  • If the processing of race or ethnic origin is in order to comply with affirmative action laws


All Data Subjects have the right to refuse or withdraw their consent to the processing of their Personal Information, and a Data Subject may object, at any time, to the processing of their Personal Information on any of the above grounds, unless legislation provides for such processing. If the Data subject withdraws consent or objects to processing then the Company shall forthwith refrain from processing the Personal Information.


  1. Collection directly from the Data Subject


Personal Information must be collected directly from the Data Subject, unless:


  • Personal Information is contained in a public record;
  • Personal Information has been deliberately made public by the Data Subject;
  • Personal Information is collected from another source with the Data Subject’s consent;
  • Collection of Personal Information from another source would not prejudice the Data Subject;
  • Collection of Personal Information from another source is necessary to maintain, comply with or exercise any law or legal right;
  • Collection from the Data Subject would prejudice the lawful purpose of the collection;
  • Collection from the Data Subject is not reasonably practicable.



  1. Purpose Specification

The Company shall only process Personal Information for the specific purposes as set out and defined above at paragraph 5.1.


  1. Further Processing

New processing activity must be compatible with the original purpose of processing. Further processing will be regarded as compatible with the purpose of collection if:

  • Data Subject has consented to the further processing;
  • Personal Information is contained in a public record;
  • Personal Information has been deliberately made public by the Data Subject;
  • Further processing is necessary to maintain, comply with or exercise any law or legal right;
  • Further processing is necessary to prevent or mitigate a threat to public health or safety, or the life or health of the Data Subject or a third party


  1. Information Quality

The Company shall take reasonable steps to ensure that Personal Information is complete, accurate, not misleading and updated. The Company shall periodically review Data Subject records to ensure that the Personal Information is still valid and correct.

Stakeholders should as far as reasonably practicable follow the following guidelines when collecting Personal Information:

  • Personal Information should be dated when received;
  • A record should be kept of where the Personal Information was obtained;
  • Changed to information records should be dated;
  • Irrelevant or unneeded Personal Information should be deleted or destroyed;
  • Personal Information should be stored securely, either on a secure electronic database or in a secure physical filing system.


  1. Openness
  • The Company shall take reasonable steps to ensure that the Data Subject is made aware of:
  • What Personal Information is collected, and the source of the information;
  • The purpose of collection and processing;
  • Where the supply of Personal Information is voluntary or mandatory, and the consequences of a failure to provide such information;
  • Whether the collection is in terms of any law requiring such collection;
  • Whether the Personal Information shall be shared with any third party.



  1. Data Subject Participation

Data Subject have the right to request access to, amendment, or deletion of their Personal Information.

All such requests must be submitted in writing to the Information Officer. Unless there are grounds for refusal as set out in paragraph 6.2, above, the Company shall disclose the requested Personal Information:

  • On receipt of adequate proof of identity from the Data Subject, or requester;
  • Within a reasonable time;
  • On receipt of the prescribed fee, if any;
  • In a reasonable format


The Company shall not disclose any Personal Information to any party unless the identity of the requester has been verified.

  1. Security Safeguards

The Company shall ensure the integrity and confidentiality of all Personal Information in its possession, by taking reasonable steps to:

  • Identify all reasonably foreseeable risks to information security;
  • Establish and maintain appropriate safeguards against such risks;


  1. Written records

Personal Information records should be kept in locked cabinets or safes;

  • When in use Personal Information records should not be left unattended in areas where non-staff members may access them;
  • The Company shall implement and maintain a “Clean Desk Policy” where all employees shall be required to clear their desks of all Personal Information when leaving their desks for any length of time and at the end of the day;
  • Personal Information which is no longer required should be disposed of by shredding.

Any loss or theft of, or unauthorised access to, Personal Information must be immediately reported to the Information Officer.

  1. Electronic Records


  • All electronically held Personal Information must be saved in a secure database;
  • As far as reasonably practicable, no Personal Information should be saved on individual computers, laptops or hand-held devices;
  • All computers, laptops and hand-held devices should be access protected with a password, fingerprint or retina scan, with the password being of reasonable complexity and changed frequently;
  • The Company shall implement and maintain a “Clean Screen Policy” where all employees shall be required to lock their computers or laptops when leaving their desks for any length of time and to log off at the end of the day;
  • Electronic Personal Information which is no longer required must be deleted from the individual laptop or computer and the relevant database. The employee must ensure that the information has been completely deleted and is not recoverable.

Any loss or theft of computers, laptops or other devices which may contain Personal Information must be immediately reported to the Information Officer, who shall notify the IT department, who shall take all necessary steps to remotely delete the information, if possible.

  1. DIRECT MARKETING

All Direct Marketing communications shall contain the Group’s, and/or the Company’s details, and an address or method for the customer to opt-out of receiving further marketing communication.

  1. Existing Customers

Direct Marketing by electronic means to existing customers is only permitted:

  • If the customer’s details were obtained in the context of a sale or service; and
  • For the purpose of marketing the same or similar products;

The customer must be given the opportunity to opt-out of receiving direct marketing on each occasion of direct marketing.

  1. Consent

The Company may send electronic Direct Marketing communication to Data Subjects who have consented to receive it. The Company may approach a Data Subject for consent only once.

  1. Record Keeping

The Company shall keep a record of:

  • Date of consent
  • The wording of the consent
  • Who obtained the consent
  • Proof of opportunity to opt-out on each marketing contact
  • Record of opt-outs


  1. DESTRUCTION OF DOCUMENTS


  1. Documents may be destroyed after the termination of the retention period specified herein, or as determined by the Company from time to time.


  1. Each department is responsible for attending to the destruction of its documents and electronic records, which must be done on a regular basis. Files must be checked in order to make sure that they may be destroyed and also to ascertain if there are important original documents in the file. Original documents must be returned to the holder thereof, failing which, they should be retained by the Company pending such return.
  2. The documents must be made available for collection by the Shred-It, or other approved document disposal company.
  3. Deletion of electronic records must be done in consultation with the IT Department, to ensure that deleted information is incapable of being reconstructed and/or recovered.


  1. STATUTORY RETENTION PERIODS


Legislation Document Type Period
Companies Act
Any documents, accounts, books,   writing, records or other information that a company is required to keep in   terms of the Act; 
Notice and minutes of all   shareholders meetings, including resolutions adopted and documents made   available to holders of securities; 
Copies of reports presented at the   annual general meeting of the company; 
Copies of annual financial   statements required by the Act; 
Copies of accounting records as   required by the Act; 
Record of directors and past   directors, after the director, has retired from the company; 
Written communication to holders of   securities and 
Minutes and resolutions of directors’ meetings, audit committee and directors’ committees. 
7 Years

Registration certificate; 
Memorandum of Incorporation and   alterations and amendments; 
Rules; 
Securities register and uncertified   securities register; 
Register of company secretary and   auditors and 
Regulated Companies (companies to which chapter 5, part B, C and Takeover Regulations apply) – Register of disclosure of person who holds beneficial interest equal to or in excess of   5% of the securities of that class issued.
Indefinitely
Consumer   Protection Act
Full names, physical address, postal   address and contact details;
ID number and registration number;
Contact details of a public officer in   case of a juristic person;
Service rendered;
Cost to be recovered from the   consumer;
Frequency of accounting to the   consumer;
Amounts, sums, values, charges,   fees, remuneration specified in monetary terms;
Conducting a promotional competition   refer to Section 36(11)(b) and Regulation 11 of Promotional Competitions;
3 years
Financial   Intelligence Centre Act
Whenever a reportable transaction is   concluded with a customer, the institution must keep a record of the identity   of the customer;
If the customer is acting on behalf   of another person, the identity of the person on whose behalf the customer is   acting and the customer’s authority to act on behalf of that other person;
If another person is acting on   behalf of the customer, the identity of that person and that other person’s   authority to act on behalf of the customer;
The manner in which the identity of   the persons referred to above was established;
The nature of that business   relationship or transaction;
In the case of a transaction, the   amount involved and the parties to that transaction;
All accounts that are involved in   the transactions concluded by that accountable institution in the course of   that business relationship and that single transaction;
The name of the person who obtained   the identity of the person transacting on behalf of the accountable   institution;
Any document or copy of a document   obtained by the accountable institution
5 Years
Compensation   for Occupational Injuries and Diseases Act
Register, record or reproduction of the earnings, time worked, payment for piece work and overtime and other prescribed particulars of all the employees.

Section 20(2)   documents :
-Health and safety committee   recommendations made to an employer in terms of issues affecting the health   of employees and of any report made to an inspector in terms of the   recommendation;
-Records of incidents reported at work.

Asbestos   Regulations, 2001, regulation 16(1):
-Records of assessment and air   monitoring, and the asbestos inventory;
-Medical surveillance records;
Hazardous   Biological Agents Regulations, 2001, Regulations 9(1) and (2):
-Records of risk assessments and air   monitoring;
-Medical surveillance records.
Lead Regulations, 2001, Regulation   10:
-Records of assessments and air   monitoring;
-Medical surveillance records
Noise-induced Hearing Loss Regulations, 2003, Regulation 11:
-All records of assessment and noise   monitoring;
-All medical surveillance records,   including the baseline audiogram of every employee.

Hazardous   Chemical Substance Regulations, 1995, Regulation 9:
-Records of assessments and air   monitoring;
-Medical surveillance records
4 years



3 years






40 years 















30 Years 
Basic   Conditions of Employment Act
Section 29(4):
-Written particulars of an employee   after termination of employment;
Section 31:
-Employee’s name and occupation;
-Time worked by each employee;
-Remuneration paid to each employee;
-Date of birth of any employee under the age of 18 years.
3 Years
Employment   Equity Act
Records in respect of the company’s   workforce, employment equity plan and other records relevant to compliance   with the Act;
Section 21 report which is sent to   the Director-General
3 Years
Labour   Relations Act
Records to be retained by the employer are the collective agreements and arbitration awards.

An employer must retain prescribed   details of any strike, lock-out or protest action involving its employees;
Records of each employee specifying   the nature of any disciplinary transgressions, the actions taken by the   employer and the reasons for the actions
3 Years 


Indefinite
Unemployment   Insurance ActEmployers must retain personal records of each of their current employees in terms of their names,   identification number, monthly remuneration and address where the employee is employed. 5 Years
Tax   Administration Act
Section 29 documents which:
-Enable a person to observe the   requirements of the Act;
-Are specifically required under a   Tax Act by the Commissioner by the public notice;
-Will enable SARS to be satisfied   that the person has observed these requirements
5 Years
Income Tax Act
Amount of remuneration paid or due   by him to the employee;
The amount of employees tax deducted   or withheld from the remuneration paid or due;
The income tax reference number of   that employee;
Any further prescribed information;
Employer Reconciliation return.
5 Years
Value Added Tax   Act
Where a vendor’s basis of accounting   is changed the vendor shall prepare lists of debtors and creditors showing   the amounts owing to the creditors at the end of the tax period immediately   preceding the changeover period;
Importation of goods, bill of entry,   other documents prescribed by the Custom and Excise Act and proof that the   VAT charge has been paid to SARS;
Vendors are obliged to retain   records of all goods and services, rate of tax applicable to the supply, list   of suppliers or agents, invoices and tax invoices, credit and debit notes,   bank statements, deposit slips, stock lists and paid cheques;
Documentary proof substantiating the   zero-rating of supplies;
Where a tax invoice, credit or debit note, has been issued in relation to a supply by an agent or a bill of entry as described in the Customs and Excise Act, the agent shall maintain sufficient records to enable the name, address and VAT registration number of the principal to be ascertained.
5 Years



NOTE:


THE COMPANY RESERVES THE RIGHT TO AMEND, ADD TO OR ADAPT ANY PROVISION OF THIS POLICY. SUCH AMENDMENTS WILL HOWEVER BE COMMUNICATED TO ALL EMPLOYEES.







TICKETPRO GROUP

                                                                                                           

Terms of Service


[Revision Date: April 2021]



  1. INTRODUCTION

 

  1. Please take a moment to read these terms and conditions of service (“Terms”) to understand how they apply to Products offered by the Ticketpro Group on the Sites and through any other Distribution Channel. These Terms, together with the Website User Terms and Privacy Policy and any provisions contained in the online registration, order and payment process will make up the agreement (“Agreement”) between you and us for purchase of Products and use of our Services offered on this Site.


  1. You understand and agree that you have had an opportunity to read and understand these Terms and that in order to purchase Products and use the Services offered on the Site. You will need to click the “I Accept” box attached to these Terms, which will then be binding on you. If there is any provision in the Terms that you do not understand, please email info@ticketpros.co.za to contact us.


  1. If you do not agree with any of these Terms you will not be able to purchase Products or use the Services.


  1. Please note that in terms of the Consumer Protection Act 68 of 2008 (“CPA”) there are clauses in these Terms that require your careful attention and consideration and you should ensure that you fully understand what they mean. These clauses may limit your rights, make you liable, require you to indemnify a third party or confirm facts. To assist you and to specifically draw your attention to these clauses, these terms appear in bold font. Nothing in these Terms is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation created for either you or us in terms of the CPA.


  1. DEFINITIONS AND INTERPRETATION


  1. In these Terms:


  1. "Affiliate" means any person or entity that directly or indirectly controls, is controlled by, or is under common control with Ticketpro;


  1. “App” means a mobile application owned and operated by Ticketpro for the sale of Products;


  1. “Content” means any information, text, graphics, photos and other materials uploaded, downloaded or appearing on the Site and is encountered as part of your experience using the Site;


  1. “Distribution Channel” means any place, means or mechanism for the sale and / or distribution of tickets and / or any other means of ticketing through the Ticketing System that is used by Ticketpro and includes the Site, Internet, mobile platform and Strategic Partners;


  1. “Distribution Outlet” means the physical premises of a Strategic Partner of Ticketpro;


  1. “Event” means any event of any nature at a Venue(s) and in relation to which the Promoter requires ticketing and/or access control services and/or in relation to which the Promoter has the right and/or ability to determine who shall provide access control and/or ticketing services;


  1. “Products” means the range of event tickets, VAS and other products offered for sale on the Sites from time to time;


  1. “Promoter” means the holder of an event and/ or the organiser of an event for which tickets are sold using the Ticketpro platform;


  1. “Suppliers” means Promotors and VAS Providers;


  1. “Services” means the Services we provide you via the Site in relation to the marketing, promotion and purchase of the Products;


  1. “Site/s” means the websites and/ or Apps owned and operated by the Ticketpro Group from time to time;


  1. “Strategic Partner(s)” means a third party with whom Ticketpro has an agreement to act as an outlet for the sale of Tickets;


  1. “Ticket(s)” means a ticket which allows the bearer access to The Event;


  1. “Ticketpro / we /our/ us” means the relevant member of the TicketPro Group with whom You are engaging to purchase Products;


  1. “Ticketpro Group” means Ticketpro (Pty) Ltd, [Registration no 2010/003078/07], a company duly registered in the Republic of South Africa, with its business address at 75 Grayston Drive, Morningside Ext 5, Sandton 2196 and any of its Affiliates from time to time;


  1. “User/you/your” means you as the user of the Site and/or purchaser of the Products;


  1. “VAS” means the value-added services, such as airtime, data and pre-paid electricity available for purchase on the Site;


  1. “VAS Providers” means service providers who have appointed Ticketpro as their agent to facilitate the marketing and sale of VAS utilising the Ticketpro platform and the Site; 


  1. “Venue” means the physical venue where the Promoter conducts and/or manages and/or has the right to conduct or manage, any Event;


  1. Words importing any one gender shall include the other gender; the singular shall include the plural and the other way around; a reference to natural persons shall include created entities and the other way around.


  1. When any number of calendar days is prescribed in these Terms, that number of days shall be reckoned exclusively of the first and inclusively of the last day.


  1. The expiration or termination of these Terms will not affect any provisions which provide that they will operate after any such expiration or termination or which of necessity must continue to have effect after such expiration or termination.


  1. THE SERVICES

 

  1. Ticketpro owns and operates various platforms through which it offers Services related to the facilitation of the marketing, promotion and sale of the Products by Suppliers to Users.


  1. Ticketpro acts only as agent of Suppliers to the extent of use of our Site as a platform for the promotion, marketing, sale and delivery of Products and facilitating your payment for the Products. You understand and agree that Ticketpro is not the supplier of the Products and is not responsible as supplier of the Products.


  1. The Services are made available solely for your personal, noncommercial use.


  1. The Services are not available for persons under the age of 18.

 

  1. AGREEMENT

 

  1. These Terms govern your registration, application and the sale and purchase of Products on the Sites.


  1. Our Terms of Use and Privacy Policy are to be read with these Terms and incorporated as part thereof.


  1. You understand and acknowledge that the purchase of Products offered on the Sites and all actions related thereto and recorded and agreed to in the process of registration, application, Product selection, placing an order and payment will be binding on you and shall be incorporated by reference into these Terms. You acknowledge and agree that you have read and understand the provisions and information appearing on the Sites and any links therefrom accordingly.


  1. You further acknowledge and understand that the conclusion of any required documentation and / or agreement or consent to any provisions or action to be taken takes place in an electronic format via the Sites and that tick boxes which are ticked by you constitute agreement to the document and/or provisions to which such tick box relates. No further physical signature or documentation will be required in order for agreement to be reached.


  1. USING THE SITE


  1. You must register and give us details required to purchase Products. Our Site will guide you through the steps you need to take to do so.


  1. You must be at least 18 years of age to purchase Products.


  1. When you complete the information required on the Site to purchase Products this constitutes your acceptance and agreement to be bound by our Terms and use your personal information for all purposes related to the use of our Site and purchase of the Products.


  1. To purchase Products:


  1. you will be required to provide certain personal information. You may also be required to provide a unique username and password. You may need to use your unique username and password every time you wish to access a Site to purchase Products.


  1. you may be required to providepayment information (Payment Information) which is used to facilitate payment with third party payment processors.


  1. We are not responsible to verify any information provided by you to us in purchasing Products and you understand and agree that we are entitled to rely on the correctness of the information given by you to us and hereby indemnify us accordingly. Eventhough we are not obliged to, you hereby agree and consent, as and if we deem it necessary, to us taking such steps to verify whether, in making a purchase, you have provided us with complete and accurate information about yourself and your Payment Information.

 

  1. We may store the information that you give us and prepopulate your future interactions and applications to purchase Products from us based on the details provided but we do not warrant the correctness thereof and you must check your personal details each time you purchase Products and, where necessary, correct them.


  1. You will be liable for payment for Products, unless the order is cancelled by you in accordance with these Terms.


  1. Where applicable, you will use your username and password for your personal use only and will not disclose it to any third party. 


  1. You agree that you have provided accurate, up to date, and complete information about yourself. We are not responsible for any error made as a result of such information being inaccurate.


  1. You agree to notify us of any changes in your information, immediately if it occurs. If you do not do so, we may terminate this agreement.


  1. To amend any of your details, please email info@ticketpros.co.za


  1. You agree to notify us immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your personal information and/ or Payment Information, info@ticketpros.co.za.


  1. PRODUCTS

 

  1. A description of each of the Products can be found on the Sites. We rely on Product information supplied by the Suppliers and we accordingly bear no liability for any inaccuracies in the information supplied to us related to any Product. 


  1. All Products displayed on the Sites are subject to availability and will be delivered based on the delivery method chosen by you when you purchase the Products.


  1. Products offered on the Sites are for sale only for domestic and private use. You agree not to purchase or use the Products for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

 

  1. We reserve the right to discontinue or change the Products on offer from time to time without notice. We will inform you as soon as possible if any Products ordered by you are not available.


  1. The images of the Products, events and or venues on our Sites are for illustrative purposes only.


  1. Although we have made every effort to explain and display the Products accurately, we are not responsible for any differences in the Products and you will not have any claim against us for any differences.


  1. We shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Products on the Sites. However, should there be any errors of whatsoever nature (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any such error, save, in the case of any incorrect purchase price, to the extent of refunding you for any amount already paid.


  1. We shall not be bound by any incorrect information regarding the Products displayed on any third-party websites.

 

  1. PURCHASE OF PRODUCTS


  1. The advertising and promotion of Products on a Site is an only invitation by us to you to make an offer to purchase.


  1. Our Sites will guide you through the steps you need to take to purchase Products. All provisions and annotations contained in that prompted process shall form part of these Terms and shall be incorporated as part thereof so please read and check each page of the order process carefully.


  1. You must place your order by indicating which Products you wish to add to your basket before proceeding to check out.


  1. We will send you an order confirmation once you have paid the Purchase Price. 


  1. The order confirmation will be deemed to be acceptance of your offer to purchase the Products referred to therein.


  1. Placing Products in your basket without completing the purchase cycle is not an order and such Products may be removed from the basket if stock is no longer available or the price thereof might change without notice to you. You cannot hold us liable if such Products are no longer available or are not available at the particular purchase price when you complete or attempt to complete the purchase cycle at a later stage.


  1. If a we are unable to supply you with a Product, we will inform you as soon as possible. and we will not process your order. We may give you the option of changing the order for an alternative available substitute Product. You may select the alternative Product or elect to cancel the order.  If you have already paid for the Product and choose alternatives which differ in Purchase Price, we will make the necessary adjustments to the Purchase Price payable by crediting the same account from which payment was made, alternatively if you choose to cancel the order, we will refund you the full amount paid by you in respect of that cancelled order.  We regret that no order will be accepted if we identify a material error in the description of any Products or their prices on a Site.


  1. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same delivery address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

  2. By placing an order for Products, you agree that we may deliver confirmation and further information to you, telephonically, by e-mail or SMS using the contact information you provided in the purchase process.


  1. You hereby agree that we may send you electronic and non-electronic communications relating to our Services, your orders and/or the Products from time to time.


  1. PURCHASE PRICE


  1. The purchase price (“Price”) of the Products is indicated on our Site and includes value added tax (“VAT”) at the applicable current rate chargeable in South Africa for the time being.


  1. All Prices shown on our Sites are quoted in South African Rands and are valid and effective only in South Africa.


  1. The Prices of Products reflected on the Sites are subject to availability. Prices may change on a daily basis.


  1. In addition to the Price, depending on the delivery method you choose, you may be charged a delivery fee.


  1. The Price plus, where applicable, the delivery fee (Purchase Price) will be payable by you to us for the Products.


  1. The Purchase Price is indicated during the check-out process, before you confirm your order. The Purchase Price will be payable upon checkout.


  1. PAYMENT


  1. Payment for your Products must be made in advance by paying the Purchase Price.


  1. You may make payment of the Purchase Price by selecting one of the payment methods available as part of the check-out process.


  1. Once you have selected your payment method, you will be directed in terms of the selected mechanism on the steps required to make payment as required by the relevant payment processor. Please follow the instructions carefully.


  1. Where you choose to make payment via Visa or MasterCard:


  1. Our bank account details will be provided on the order confirmation at checkout.


  1. We may require additional information in order to authorise and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information and authorisation is received by us. If we do not receive authorisation for payment of the Purchase Price your order for the Products will be cancelled.


  1. You warrant that you are fully authorised to use the credit card supplied for purposes of paying the Products. You also warrant that your credit card has sufficient available funds to cover the Purchase Price.


  1. We are committed to providing secure online payment facilities and take all reasonable steps to secure and protect your Payment Information.


  1. Card transactions are acquired for us via Ivery, which is an approved payment gateway for all South African Acquiring Banks. Ivery uses the strictest form of encryption, namely 3D Secure and no card details are stored on the Site. You may go to www.nedbank.co.za to view their security certificate and security policy. 


  1. When you place your order and proceed to check out, you will be required to share your Payment Information.


  1. Your Payment Information will need to be uploaded each time you purchase a new Product. 


  1. We do not store your Payment Information.  


  1. By sharing your Payment Information, you are consenting to the processor and the acquiring bank having access thereto and use thereof in order to process payment to us.


  1. By submitting your order, identity number and payment card details you warrant that you are fully authorised to use your chosen payment method and that we will not be liable for any incorrect details given by you to us. You also warrant that you have sufficient available funds to cover all costs incurred as a result of your purchases on the Site and any costs associated with collecting payments.


  1. If a payment fails, we have the right to withhold delivery until payment has been made via an alternative payment option.


  1. DELIVERY

 

  1. We offer a number of various delivery methods. You will select the delivery method required when you checkout.


  1. In certain circumstances, a delivery fee may apply and this will be added to the purchase price when you checkout.


  1. The person accepting the delivery must be capable of proving that he or she is 18 years of age or older and can provide a valid form of government issued identification at the time of delivery, if required.


  1. The obligation to deliver Products to you is fulfilled when the delivery of the Products is made pursuant to the delivery method chosen by you. Where you choose a physical address for delivery, we are entitled to rely on the delivery details you give to us and we are not responsible for any loss or unauthorised use of the Products, after they have been delivered to such address.


  1. You understand and agree that we will share your relevant personal information delivery details with the relevant third parties that you have selected to effect delivery.


  1. RISK AND OWNERSHIP


Risk and ownership in the Products shall pass to you on delivery.


  1. SUPPLIER TERMS AND CONDITIONS & USE OF THE PRODUCTS

 

  1. The use of the Products will be subject to directions given by the relevant Supplier and governed by the Suppliers terms and conditions. Please pay careful attention to them.


  1. The terms and conditions differ depending on the nature of the Product purchased. Please see more details explanation below.


  1. In order to use the Product, you may be required to upload personal information, including special personal information, via the relevant website and/ or mobile application. These platforms are owned and operated by the Supplier and you should read their terms and conditions and privacy policy carefully to understand how they collect, use and store your personal information and your rights in respect of your personal information in the use of the Product.


  1. TICKETS & EVENT ENTRY & ACCESS

 

  1. Where the Product that you purchase is tickets and/ or event entry and/ or access from a Promoter (“Ticket”). Please take note of the following terms and conditions which will apply. These are in addition to any terms and conditions of the Promoter related to the particular Ticket.


  1. General


  1. Ticketpro acts as a ticketing agent by offering the Service of facilitating ticket sales on behalf of Promoters. You understand and agree that Ticket pro shall not be responsible for any loss, damages and/ or liability of any nature whatsoever in relation to the Tickets sold and/ or the event and/ or access that a Tickets relates to and you shall have no claim against Ticketpro in this regard.


  1. Tickets are not replaceable due to damage, loss, theft or any other reason.


  1. A ticket is void and all rights connected therewith nullified unless purchased from an authorised Ticketpro distribution outlet


  1. Ticketpro accepts no liability whatsoever arising from the alteration of any seating arrangements or programmes or postponement or cancellation of an Event and in that regard, any recourse you may have in law is only against the Promoter, although we provide no representation or undertaking that the Promoter will refund you.


  1. Right of admission to the event is reserved by Ticketpro and/or the Promoter, and the Promoter has the right to alter the programme or the seating pertaining thereto.


  1. Please note that most venues have restricted items including but not limited to alcohol, weapons, cameras and glass bottles. You must read the terms and conditions of the Ticket carefully so that you understand what applies for the Event you are attending.


  1. Tickets can be damaged by sunlight or heat.


  1. You must separate tickets from one another prior to arriving at the venue.


  1. Ticket cancellations, refunds, exchanges and returns 


  1. You may cancel any booking submitted to Ticketpro for a ticket that has not yet been issued to you at any time prior to the date of the event to which such booking pertains.

 

  1. You may also cancel and return any issued ticket acquired through Ticketpro at any time prior to the scheduled date of the event to which it applies by handing in the ticket at any of our distribution outlets.


  1. You must provide us with the relevant booking number. Following receipt of your booking cancellation or returned tickets, we will refund you the face value paid for the relevant ticket (or, if a discounted ticket, then instead the discounted ticket price paid), provided that reasonable cancellation charges as determined by Ticketpro may be charged and deducted from such refund. Unless otherwise stipulated by Ticketpro and depending on the prevailing circumstances the following cancellation charges may apply:


  1. If the cancellation occurs more than 30 days prior to the event, a 15% cancellation fee will apply.


  1. If the cancellation occurs less than 30, but more than 7 days prior to the event, a 50% cancellation fee will apply.


  1. If the cancellation occurs less than 7 days prior to the event a 100% cancellation fee will apply.


  1. Notwithstanding the aforesaid, if you can provide us with suitable documentary proof that a person in whose name a ticket was booked will not be able to attend the event because of his/her death and/or hospitalisation, no cancellation fee will apply in respect of the cancellation of such person's ticket.

 

  1. Ticketpro and/or a Promoter may refuse admission to events where a Promoter postpones or cancels events. In such case, Ticketpro and/or the Promoter, may offer a refund or exchange of tickets for which you will be required to follow certain procedures as determined by Ticketpro and/or the Promoter, as the case may be.No refund will apply if you are refused admission to the event because you are younger than the minimum age for attendance specified by law or you otherwise fail to qualify for attendance. In order to receive any refund or an exchange that is offered, you will have to comply with Ticketpro’ s instructions and deadlines which will be available on the Sites. 

 

  1. Any refunds will be issued using the same method and card of payment that was used to purchase the ticket.


  1. NFC (cashless) Events

 

  1. General

 

  1. Ticketpro or its Affiliates, may from time to time be appointed by Promoters to manage Events as cashless events.

 

  1. It will be within the sole and absolute discretion of the Promoter to choose whether wristbands or cards are to be used for access and payment.

 

  1. Where this is the case, you will only be able to pay for goods and services using a wristband or card embedded with an NFC chip. Each wristband or card is also embedded with a unique identity number (“UID”).

 

  1. The wristband or cards may also be required to access certain areas of the Event.

 

  1. Wristbands and cards are operated through an NFC technology service and will be issued to you on entry into the event when you hand over or scan a valid Ticket. 


  1. The provisions of this clause 13.4 (“NFC Terms”) govern the relationship between you, the Promotor and Ticketpro (or its affiliate) in relation to your use of the NFC technology, your online account and the services associated with your use of the NFC technology (“NFC Services”). Please read these NFC Terms carefully. By using the NFC wristband, or card and/or the services associated therewith you agree to comply with these NFC Terms.

 

  1. By accepting these NFC Terms, you understand and accept that the Promoter and Ticketpro may utilise third party services and hosting partners to provide the necessary hardware, software and related technology required to run the NFC Services. (“NFC Service Providers”).

 

  1. Loading Funds / Topping-Up

 

  1. In order to use your wristband or card to purchase goods or services at the Event you must credit it with funds. You can credit your wristband or card using any of the following methods:

 

  1. online, using a credit or debit card either before or during the Event once you have created an online account. The online account will enable you to either make a once- off loading of funds to your wristband and card; [ where is this inline account created and the consumer on boarded- how does it refer to these terms and conditions] or

 

  1. at the top up booths at the Event using exact cash, debit or credit card.

 

  1. Using your NFC wristband or card

 

  1. It is your responsibility to keep your wristband and card safe and secure.

 

  1.  Your wristband and card are required to access certain areas of the Event and to enter and exit the Event. Access to such areas and the Event will be subject to the terms of your Ticket purchase and such other terms as are applicable to that area and/or the Event.

 

  1. Provided that your wristband or card has been loaded with sufficient funds, you can purchase goods and/or services from vendors at the event by touching your NFC chip on a reader located at the relevant point of sale.

 

  1. The available balance on your wristband or card will be debited by the full amount of each transaction.

 

  1. Once you have authorised a payment using your wristband or card, and the goods purchased remain un-opened or have not been consumed you may be able to return the goods purchased on the basis of the supplier’s refund policy. Returns and refunds must be organised directly with the supplier of the relevant goods in order to arrange a transaction reversal onto your wristband or card, where applicable. In the case where goods have been consumed or lost no refunds or reversal will be administered.

 

  1. We are not a supplier or party to any contract between you and a vendor at the Event and shall not be liable for, or in connection with, any goods or services provided or not provided by any such vendor. The only claim you may have in respect of such goods and/ or services shall be against the vendor concerned and you hereby indemnify us accordingly.

 

  1. Your wristband/card is not linked to your bank account and the balance on your wristband will not earn interest.

 

  1. Unused Funds

 

  1. Within 48 hours – 96 hours after the event, Ticketpro will send a link via e-mail to you which can be utilized to claim the balance of your unutilized funds. The link shall be valid for 30 days, whereafter you are required to contact refunds@ticketpro.co.za for your refund.

 

  1. In the event that you do not have an online account it is your responsibility to visit the Site and click on the relevant link to claim your refund.

 

  1. Ticketpro shall deduct an administration fee of R10 from the balance of the amount available on your wristband or card and where there are insufficient funds to cover the cost thereof, you will not be able to cash out any balance left over.

 

  1. You will be required to enter your full name, UID and banking details to claim your refund when you visit the Site.

 

  1. It is your responsibility to ensure that you have given all the correct details to facilitate this process and to ensure that all details remain up-to-date. You hereby undertake and agree that we shall be entitled to rely on the correctness of the details that you give us and that you shall have no claim against us of any nature whatsoever in relation to such payments made. You hereby indemnify us accordingly.

 

  1. Any unused funds not claimed within a period of 3 (three) years from the date on which the Event was held shall be forfeited. NOTE: Unless otherwise advised, wristbands and cards expire after each Event or series of Events, as the case may be, and you will only be able to claim your unutilised funds if you are still in possession of your wristband or card as we will require the UID to facilitate the refund.

 

  1. Lost, Stolen and Damaged Wristbands & Cards

 

  1. The Promotor and/or Ticketpro is not responsible for the loss, theft or destruction of wristbands or cards, and have no obligation to replace or refund the value for lost, stolen or damaged wristbands or cards. You shall accordingly have no claim against the Promoter and/ or Ticketpro in this regard.

 

  1. You may not tamper with your wristband or card, or allow others to tamper therewith. If Ticketpro reasonably believes your wristband or card has been tampered with, we reserve the right to disable your account and/or deny you access to, or remove you from, the Event.

 

  1. We have the right to disable a wristband or card, UID or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of these NFC Terms.

 

  1. Personal Information and NFC Event

 

  1. Where a Ticket to an NFC Event is purchased at the Event, you will not necessarily have an online account. In such a case the information we receive from, or regarding you, directly or indirectly through your use of the wristband or card, will may be collected and used by us pursuant to our Privacy Policy, and in particular:

 

  1. to administer your wristband/card account, process transactions and provide you with the assistance and services you request;

 

  1. to carry out our obligations arising from any contracts entered into between you and us; and

 

  1. to monitor and analyse at an aggregated level the organisation of the Event and the movements of, and transactions with, attendees.


  1. It is your responsibility to ensure that you have given all the correct details to facilitate this process as required when you purchase your entry to the Event. 

 

  1. Exclusion from Liability

 

The NFC system may be affected by factors outside of Ticketpro’s or the Promoter’s control, such as, but not limited to, system downtime or failure. You understand and agree that Ticketpro cannot and will not be liable for any direct, indirect or incidental, special, consequential or exemplary damages, including but not limited to damage for loss or profits, goodwill, use, data or other intangible losses resulting from:

 

  1. Failure, malfunction, interruption, errors or unavailability of the NFC system, your equipment, the network, and the NFC Service;

 

  1. Viruses that may, despite the reasonable precautions taken, occur on the NFC system or the NFC chip;

 

  1. Fraudulent falsification of data by third parties’ due to unauthorized intrusion into the NFC system, Site or your online account by unauthorised third parties; 

 

  1. Your inability to use any Service provided by Ticketpro, directly or indirectly;

 

  1. Unauthorized access to or alteration of your transmission of data;


  1. Your failure to give proper or complete instructions relating to your bank account details and/ or your online account;

 

  1. Any fraudulent or illegal use of the wristband or card, the Ticketpro system and/or your online account; or

 

  1. Your failure to comply with these NFC Terms and any document or information provided by the Promoter and/or Ticketpro concerning the use of wristband or card;

 

  1. Any loss that may arise as a result of any negligence on your part including sharing or exchanging your wristband or card and/or revealing your account details to a third party. For avoidance of doubt, third party means any person other than the registered holder of a ticket and/or wristband/card;

 

  1. Any loss or damage which is caused to you or any third party as a result of your wristband or card getting lost, stolen or damaged, nor for any loss or damage as a result of the use of your wristband or card or online account without your permission or an inaccessibility of your online account.

 

  1. All other circumstances not within our control including, without limitation, force majeure, error, interruption, delay or non-availability of the cashless system, unavailability of internet, terrorist or any enemy action, equipment failure, loss of power, adverse weather or atmospheric conditions and failure of any public or private telecommunications system, lack of available resources, strikes or labour disputes.

 

  1. Subject to subparagraph 13.4.5.3 above, where the NFC Services are interfered with or unavailable, Ticketpro’s sole liability in terms hereof shall be to re-establish and provide the NFC Services as soon as reasonably practicable.

 

  1. Indemnity

 

  1. By agreeing to be bound by these NFC Terms, you agree to indemnify the Promoter and Ticketpro in respect of:

 

  1. All demands, claims, actions, losses and damages of whatever nature which may be brought against the Promoter or Ticketpro arising from the malfunction or failure or unavailability of any hardware, software, or equipment, the loss or destruction of any data, power failures, corruption of storage media, natural phenomena, riots, acts of vandalism, terrorism, any other event beyond the Promoter or Ticketpro’s control, interruption or distortion of communication links or arising from reliance on any person or any incorrect, illegible, incomplete or inaccurate information or data received from you by the Promoter or Ticketpro.

 

  1. Any loss or damage that may arise from your use, misuse, abuse or possession of any third-party software, including without limitation, any operating system, browser software or any other software packages or programs.

 

  1. Any unauthorized access to your NFC Account or any breach of security or any destruction or accessing of your data or any destruction or theft of or damage to any of your device which can be used to access your NFC Account.

 

  1. Any loss or damage occasioned by the failure by you to adhere to these Terms and/or by supplying of incorrect information or loss or damage occasioned by the failure or unavailability of third-party facilities or systems or the inability of a third party to process a transaction or any loss which may be incurred by the Promoter or Ticketpro as a consequence of any breach of these NFC Terms.

 

  1. VALUE ADDED SERVICES

 

  1. Where the Product that you purchase is a VAS. Please take note of the following terms and conditions which will apply. These are in addition to any terms and conditions of the VAS Provider which supplies particular VAS purchased.

 

  1. General

 

  1. Where you purchase VAS on the Site you agree and accept that you are not contracting with Ticketpro but are contracting directly with the relevant VAS Provider supplying the VAS purchased.

 

  1. By purchasing these VAS, you agree to be bound by the relevant VAS Provider’s terms and conditions, which are available on their respective websites, at the following addresses:

 

  1. MTN


  1. Vodacom

  2. Cell C


  1. Telkom

 

  1. Limitation of Liability

 

  1. You understand and agree that Ticketpro has no control over the operations of any VAS Provider and/ or the provision of the VAS purchased. It is not the supplier of the VAS and accordingly shall not be liable for:

 

  1. the availability of any VAS;

 

  1. the timeous delivery of a voucher number or PIN in respect of the relevant VAS;

 

  1.  the validity of a voucher number or PIN relating to the relevant VAS; and/ or

 

  1. The provision of the VAS.

 

  1. You understand further that you will have no claim against Ticketpro for loss or damages of any nature whatsoever or howsoever arising, in relation to the supply and/ or use of the VAS. You only claim shall be against the relevant VAS Provider and you hereby indemnify us accordingly.


  1. Assistance

 

  1. We are available to assist and facilitate in resolving any issues you may have with the relevant VAS Provider, and may be contacted on 0861 008 277 for such purpose.


  1. Notwithstanding the aforegoing, you understand and agree that a resolution depends on the terms and conditions of that VAS Provider, and not Ticketpro's. You therefore agree to hold Ticketpro harmless against all expenses incurred and/or losses or damages suffered in any manner and of any nature whatsoever, in this regard.


  1. Cellular Airtime and Data


  1. You understand and accept that in respect of VAS pertaining to cellular airtime and data, the amounts in respect of such airtime and data bundle purchases will be made available to you by the relevant VAS Provider (being the relevant mobile network operator), directly to your cellphone account.


  1. You must therefore ensure that you always select and input the correct information for your purchase (such as your cell number or meter number). As aforementioned, all disputes in respect of VAS purchases shall be resolved in accordance with the terms and conditions of the relevant VAS provider.


  1. You are solely responsible for making sure you do not duplicate a VAS purchase and should accordingly check your transaction history if in doubt. You acknowledge and agree that Ticketpro shall not be liable in any manner whatsoever for VAS purchases made by you using the incorrect information and/or duplicate purchases as aforesaid.


  1. Where applicable, the purchase price amount in respect of a VAS shall be inclusive of value-added tax.

 

  1. PROCESSING COMMUNICATIONS

 

  1. You hereby agree that all orders and any other communications which purport to originate from you and which are sent to us electronically and which may (as a result of interception, equipment malfunction, the distortion of communication links or any other reason whatsoever) be different from the instructions actually sent or given, or may not have been given by you at all, shall be deemed to have been given in the form actually received by us. You will be bound by such communication with no liability of whatever nature attaching to us in regard thereto.


  1. You waive any rights you may have or obtain against us arising directly or indirectly from any loss or damage of whatsoever nature which you may suffer as a result of the fact that we act on your orders or communications, or orders or communications that purport to come from you and you indemnify us against all and any claims, liabilities, losses, costs, fines, damages and expenses, arising as a result of the fact that we acted on your instructions/orders or instructions/orders which purport to come from you.


  1. EVENTS OUTSIDE OUR CONTROL

 

  1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under an order that is caused by an Event Outside our Control, as explained in this clause.

 

  1. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

 

  1. If an Event Outside Our Control takes place that affects the performance of our obligations under an order, we will contact you as soon as reasonably possible to notify you, and our obligations under any order will be suspended for as long as the Event Outside Our Control lasts. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

 

  1. You may cancel an order affected by an Event Outside Our Control.

 

  1. COOLING OFF RIGHTS AND CANCELLATION

 

  1.  This is an electronic agreement for purposes of the Electronic Communications and Transactions Act (“ECTA”). This means that you may cancel a purchase of a VAS within 7 (seven) days, provided you have not commenced using the VAS.

 

  1. For further information you can contact our Customer Service Support at info@ticketpros.co.za. or calling our help desk at 0861 008 277.

 

  1. DATA

 

  1. In addition, by accepting these Terms, you confirm, acknowledge and agree, with express consent, that we may collect and process your Personal Information in terms of our Privacy Policy which you have read, understood and agree to.


  1. In addition to any provisions contained in the Privacy Policy and without limitation thereof, you understand and agree that:


  1. we may share your personal information with the Suppliers, the distribution agents and/ or the payment processor for any purpose related to or in connection with these Terms;


  1. by using this Site and/ or purchasing the Products, you consent to your personal information being utilised by Ticketpro, the relevant Promoter and/ or VAS Provider for purposes of communicating further offers, information and promotions to you via e-mail, via SMS, WAP Push, newsletters, telephonically, or through other promotional offers; and


  1. Ticketpro may, from time to time, send you advertising material and information, including but not limited to special offers by e-mail, via SMS, WAP Push, newsletters, telephonically, or through other promotional offers.


  1.  You also understand and agree that once you have purchased a Product, the Privacy Policy of the relevant Supplier will apply to your interactions with the Supplier concerned and the use of the Product purchased and we shall not be liable to you in respect thereof.


19.CONTACT DETAILS

 

19.1.The contact details you have given to us in the purchase of Products will be regarded for all purposes as the legal address where, legal and other notices and statements can be delivered to you (“Notice Address”).


19.2.Your contact details include cellular phone number, physical address, and email address.


19.3.You may change your contact details by emailing us at support@ticketpros.co.za.


19.4.We choose the following address as Our address for all notices, including, legal notices: 75 Grayston Drive, Morningside Ext 5, Sandton 2196;


19.5.      Any communications in connection with this Agreement must be sent via email to the email addresses referred to in this clause 19. For delivery of legal process you must use our physical address set out in this clause 19. We will serve legal process to you at the physical address you have given us when you purchase Products and other communications via email to the email address you have given to us when purchasing Products.


19.6.Any notice or communication required or permitted to be given in respect of the provisions of this Agreement will be valid and effective if sent to your Notice Address. 


19.7.Any notice sent by prepaid registered post will be deemed to have been received on the 5th (fifth) Business Day after posting; or sent by ordinary mail will be deemed to have been received on the 7th (seventh) Business Day after posting; or delivered by hand will be deemed to have been received on the day of delivery; or sent by email will be deemed to have been received on the 1st (first) Business Day after the date it was sent.


19.8.A written notice or communication which is actually received by you will be an adequate written notice or communication to you.


  1. DISCLAIMER AND INDEMNITY

 

  1. You understand and agree that the Sites provide an online platform for purchase of the Products. We are not responsible for:

 

  1. your choice of a Product;

 

  1. any aspect of the use of the Products;

 

  1. In addition, we are not responsible for Supplier warranties. 

 

  1. You use our Sites at your own risk and you assume full responsibility for any risk or loss resulting from the use of a Site or reliance on any information on a Site.

 

  1. Neither us, nor any of our officers, directors, employees, shareholders or agents shall be liable to you or any third-party for any claims relating to the purchase, sale, delivery and/or use of the Products or any consequences which may result thereof. Please read any warranty provisions that are applicable to the Products so that you understand the terms and conditions thereof.

 

  1. We shall not be liable to you or any third party for any loss or damage of whatsoever nature in the event that you request that an order is stopped or cancelled.

 

  1. To the extent allowed by the law, you agree to indemnify and hold us and our officers, directors, employees and agents harmless from any and all loss, liability, claim, costs, charges, damages and outgoings of every description (including legal costs and expenses), compensation payable under contracts, loss of normal operating profits, loss of revenue from related contracts and pure economic loss, tracing and collection charges, costs of investigation, interest and penalties,  which may be suffered and/ or incurred by you or a third party arising out of or in connection with:

 

  1. your use of, or reliance upon a Site;

 

  1. your inability to use a Site;

 

  1.  purchase of the Products;

 

  1. unlawful activity on the Site and/or any linked third-party application or website;

 

  1. any act, neglect or default of yours in connection with this agreement or your use of a Site or Product;

 

  1. your breach of these Terms;

 

  1. your failure to comply with any law.

 

  1. HOW TO RESOLVE DISPUTES WITH US

 

  1. These Terms and/or any dispute arising from or in connection with these Terms shall be governed and interpreted in accordance with the laws of the Republic of South Africa.

 

  1. We offer the following process to help you resolve a complaint or dispute you may have with us.

 

  1. Any queries or complaints in relation to our Sites or Services can be submitted to us by contacting us using the information provided under "Contact Us" on our Sites or by contacting us at info@ticketpro.co.za

 

  1. Without prejudice to your rights in law, you are required to first approach us with any complaint or dispute and afford us an opportunity to resolve a compliant before you approach any relevant authority, court or other dispute resolution body, or refer the matter to arbitration.

 

  1. Please direct all legal disputes to info@ticketpros.co.za. Your complaint should include the following

 

  1. your name and surname;

 

  1. the date on which the complaint arose;

 

  1. a brief description of what gave rise to the complaint;

 

  1. the amount in dispute (if applicable); and

 

  1. supporting information or documentation, if any.

 

  1. You must please ensure that you receive a reference number for complaint as well as a formal acknowledgment notification.

 

  1. In the event of any dispute which remains unresolved, you hereby consent to the non-exclusive jurisdiction of the High Court of the Republic of South Africa (Johannesburg), having jurisdiction, notwithstanding that the quantum in the action or proceedings may otherwise fall below the monetary jurisdiction of that court.


  1. Nothing in this clause or the Terms limits your right to approach any court, tribunal or forum of competent jurisdiction in terms of the CPA.


  1. GENERAL


  1. The Agreement, which includes these Terms constitutes the sole record of the agreement between you and us in relation to the subject matter hereof.


  1. If any term or provision of these Terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these Terms.


  1. No indulgence, leniency, relaxation, waiver or extension of time which we may grant you, in the event of claims and/or disputes arising, will in any way whatsoever prejudice us or preclude us from exercising our rights in terms of these Terms and neither will it constitute a waiver or limitation of any of our rights.

 

  1. In the event that you commit any breach of the Terms or in the event that we are required to take any legal action, you agree and undertake to pay our legal costs as between attorney and own client.

 

  1. We shall be entitled to cede, assign and delegate all or any of our rights and obligations in terms of these Terms without further notice to you.

 

  1. All provisions of these Terms are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other.

 

  1. While we have in the drafting of these Terms used our best endeavours in order to comply with all applicable laws, to the extent that these Terms may require amendment in order to comply with any particular law, you hereby agree to such amendment which will be posted on the Sites.




_______________________________________________________________________________________________


ACCREDITATION PERMANENT
1.  The Accreditation Pass is issued subject to the Rules and Regulations of Free State Rugby Union and Free State Cheetahs Company (Pty) Ltd as set-out at www.fscheetahs.co.za.
2.  The right of Accreditation granted to the Accredited Party is subject to the full Accreditation Terms and Conditions (the “Accreditation T&C”).
3.  Every Accredited Party is deemed to have read and agreed to the provisions of these General Terms and Conditions of The Stadium.
4.  The Accreditation Pass will remain the property of the Free State Rugby Union (FSRU) and Free State Cheetahs Company (Pty) Ltd (Cheetahs Company) until the end of the rugby season in the year when the ticket was issued.
5.  This Accreditation Pass and the rights attached to it are personal to the party named hereon (the “Accredited Party”) and non-transferable and must be clearly displayed (on the chest / lanyard around neck) at all times.
6.  This Accreditation Pass only allows access for ONE person and every person will receive a unique barcode registered to his / her name.
7.  The bearer may enter only those areas or facilities as designated by the FSRU and the Cheetahs Company and as displayed hereon.
8.  The Accreditation Pass does not give the Accredited Party or anyone else the right to obtain a seat.
9.  The Accredited Party acknowledges that this Accreditation Pass, and the right of Accreditation which comes with it, may be removed and/or the Accredited Party may be refused access to any Permitted Area for any breach of the Accreditation T&C or otherwise in accordance with the Accreditation T&C.
10.  The FSRU and Cheetahs Company may conduct security searches to personal belongings and/or outer clothing on entry, exit or at any time to ensure the safety of the venue and guests/supporters.
11.  FSRU and Cheetahs Company may refuse admission to, or eject from The Stadium and Venues any person who refuses to be searched.
12.  Any person who fails to comply with instructions from a steward, security officer, official or personnel or any other person acting on behalf of the FSRU and Cheetahs Company may be ejected from The Stadium and Venues.
13.  By using the Accreditation Pass to enter any Permitted Area, the Accredited Party declares that he/she has read and understood the Accreditation T&C and General Terms and Conditions and agrees to be bound by and to comply with them in full.
14.  In particular, but without limitations, the Accredited Party acknowledges the following:
 14.1 the restrictions on items which may be taken into Permitted Areas;
14.2 the restrictions on the recording and use of sound and of moving and still images;
14.3 specifically where the Accredited Party is a member of the press or a photographer, the provisions relating to commercial use of still photography images.
15.  The Accredited Party hereby indemnifies and holds the FSRU and Cheetahs Company harmless from and against all damages and liabilities suffered or incurred in connection with, resulting from or arising out of any breach of the Accreditation T&C.
16.  Admission to The Stadium and Venues is at the Accredited Party's own risk.
17.  Neither FSRU nor Cheetahs Company, or any person/company acting on behalf of the FSRU and Cheetahs Company, shall be liable for any loss or damage sustained within the premises or personal injury or accident to the Accredited Party.
18.  Accreditation cards may not be handed to another person either over or under the turnstiles without swiping the barcode.  Accreditation cards may not be exchanged through the fence or via any action where one person has already entered The Stadium, and the receiver of the ticket/-s is still outside The Stadium.  Only the card holder may swipe his/her accreditation at the turnstiles, except when ticketing officials provide assistance.
19.  Accreditation cards will not be issued to any person younger than sixteen (16) years.
20.  South African Immigration law determines that foreigners need to have a work permit.  In cases where foreigners are applying for an accreditation card, he/she must attach all the necessary documentation to the application to support the work permit.
21.  IF THE ACCREDITATION PASS IS LOST BY THE ACCREDITED PARTY OR IF AN INDIVIDUAL HAS FOUND IT, PLEASE NOTIFY THE OPERATIONS OFFICE OF FREE STATE CHEETAHS COMPANY (PTY) LTD
 21.1 Normal Working Days - 051 407 1702
 21.2 Game Days VOC - 051 407 1743
 21.3 chantall@fsrugby.co.za / riette@fsrugby.co.za
22.  Please be advised that FSRU and Cheetahs Company Terms and Conditions also refer to The Safety at Sports and Recreational Events Act, 2010 (Act No 2. of 2010) to ensure full compliance to the Act.
23.  Refer to www.fscheetahs.co.za for full terms and conditions.
__________________________________________________________________________________________

ACCREDITATION TEMPORARY
1.  This Accreditation Pass is only valid according to the date / opposing team logo displayed on the front cover of this ticket and for one day only.
2.  The Accreditation Pass is not a valid stand ticket and only allows access to a person/company that contributes to the Event as a Service Provider.
3.  The Accreditation Pass is issued subject to the Rules and Regulations of Free State Rugby Union and Free State Cheetahs Company (Pty) Ltd as set-out at www.fscheetahs.co.za.
4.  The right of Accreditation granted to the Accredited Party is subject to the full Accreditation Terms and Conditions (the “Accreditation T&C”).
5.  Every Accredited Party is deemed to have read and agreed to the provisions of these General Terms and Conditions of The Stadium.
6.  The Accreditation Pass will remain the property of the Free State Rugby Union (FSRU) and Free State Cheetahs Company (Pty) Ltd (Cheetahs Company) for the duration of the specific event.
7.  This Accreditation Pass and the rights attached to it are personal to the party that registered at FSRU and Cheetahs Company offices / online and are non-transferable to parties that are not service providers to the Registered Party.
8.  This Accreditation Pass only allows access for ONE person and every person will receive a unique barcode registered to his / her name.
9.  Accreditation Passes must be clearly displayed on once chest / lanyard around neck; if not, access can be refused to The Stadium or specific area inside The Stadium.
10.  The bearer may enter only those areas or facilities as designated by the FSRU and the Cheetahs Company and as displayed hereon.
11.  The Accreditation Pass does not give the Accredited Party or anyone else the right to obtain a seat.
12.  The Accredited Party acknowledges that this Accreditation Pass, and the right of Accreditation which comes with it, may be removed and/or the Accredited Party may be refused access to any Permitted Area for any breach of the Accreditation T&C or otherwise in accordance with the Accreditation T&C.
13.  The FSRU and Cheetahs Company may conduct security searches to personal belongings and/or outer clothing on entry, exit or at any time to ensure the safety of the venue and guests/supporters.
14.  FSRU and Cheetahs Company may refuse admission to, or eject from The Stadium and Venues any person who refuses to be searched.
15.  Any person who fails to comply with instructions from a steward, security officer, official or personnel or any other person acting on behalf of the FSRU and Cheetahs Company may be ejected from The Stadium and Venues.
16.  By using the Accreditation Pass to enter any Permitted Area, the Accredited Party declares that he/she has read and understood the Accreditation T&C and General Terms and Conditions and agrees to be bound by and to comply with them in full.
17.  In particular, but without limitations, the Accredited Party acknowledges the following:
 17.1 the restrictions on items which may be taken into Permitted Areas;
17.2 the restrictions on the recording and use of sound and of moving and still images;
17.3 specifically where the Accredited Party is a member of the press or a photographer, the provisions relating to commercial use of still photography images.
18.  The Accredited Party hereby indemnifies and holds the FSRU and Cheetahs Company harmless from and against all damages and liabilities suffered or incurred in connection with, resulting from or arising out of any breach of the Accreditation T&C.
19.  Admission to The Stadium and Venues is at the Accredited Party's own risk.
20.  Neither FSRU nor Cheetahs Company, or any person/company acting on behalf of the FSRU and Cheetahs Company, shall be liable for any loss or damage sustained within the premises or personal injury or accident to the Accredited Party.
21.  Accreditation cards may not be handed to another person either over or under the turnstiles without swiping the barcode.  Accreditation cards may not be exchanged through the fence or via any action where one person has already entered The Stadium, and the receiver of the ticket/-s is still outside The Stadium.  Only the card holder may swipe his/her accreditation at the turnstiles, except when ticketing officials provide assistance.
22.  Accreditation cards will not be issued to any person younger than sixteen (16) years.
23.  South African Immigration law determines that foreigners need to have a work permit.  In cases where foreigners are applying for an accreditation card, he/she must attach all the necessary documentation to the application to support the work permit.
24.  IF THE ACCREDITATION PASS IS LOST BY THE ACCREDITED PARTY OR IF AN INDIVIDUAL HAS FOUND IT, PLEASE NOTIFY THE OPERATIONS OFFICE OF FREE STATE CHEETAHS COMPANY (PTY) LTD
 24.1 Normal Working Days - 051 407 1702
 24.2 Game Days VOC - 051 407 1743
 24.3 chantall@fsrugby.co.za / riette@fsrugby.co.za
25.  Please be advised that FSRU and Cheetahs Company Terms and Conditions also refer to The Safety at Sports and Recreational Events Act, 2010 (Act No 2. of 2010) to ensure full compliance to the Act.
26.  Refer to www.fscheetahs.co.za for full terms and conditions.
__________________________________________________________________________________________

GAME DAY TICKETS
1.  Suite/Stand tickets are valid for all events hosted at The Stadium under the jurisdiction of the Free State Rugby Union (FSRU) and Cheetahs Company Pty Ltd (Cheetahs Company).  The ticket is valid for the event printed on the front side of this ticket.
2.  Tickets must be produced at the entrance points and on request of any official, steward, security officer or personnel from the FSRU and Cheetahs Company or Event Organizer.
3.  Admission to The Stadium is granted at ticket holders own risk and subject to a search.
4.  The bearer of a suite/stand ticket confirms, that by entering The Stadium premises, he/she will be considered to have acquainted themselves with the indemnity displayed on the Important Notice erected on the outside of The Stadium and fully understands the contents thereof.
5.  All seats at The Stadium are reserved and ticket holders must sit accordingly to the seat or stand numbers.
6.  Should matches for any reason beyond the control of the FSRU and Cheetahs Company not take place, no refunds will be made in respect to this ticket.
7.  Tickets are not replaceable due to loss, theft, damage or for any other reason whatsoever.
8.  FORBIDDEN:  Any items (Prohibited Items at The Stadium) displayed on the Important Notice on the outer perimeter of The Stadium.  Any items classified under the above may be confiscated at the entry points.  Refer to www.fscheetahs.co.za.  Special attention to:
 8.1 Please note that cellphone cameras will be allowed into the stadium, but unfortunately due to the    nature of the business no other type of camera will be allowed in The Stadium.
 8.2 Please note that due to sponsorships, raw meat may not be brought into The Stadium.
9.  Officials, stewards, security officers or personnel from the FSRU and Cheetahs Company MAY NOT keep/store forbidden items in The Stadium for safe-keeping during the duration of the event.  It is the owners’ own responsibility to secure items outside of The Stadium premises.
10.  Smoking is prohibited on the stands and in suites.
11.  No liquor may be consumed on the main stand and alcohol free areas on the Eastern Stand, with exception to the private suites in these areas.
12.  Tickets cannot be refunded, cancelled, returned or exchanged.
13.  Parking can be purchased additionally and is subject to availability.
14.  FSRU and Cheetahs Company reserve the right to substitute the allocated seat of the holder with another if necessary, without prior notice to the ticket holder.
15.  Failure to comply with the terms and conditions of FSRU and Cheetahs Company may resolve in access refusal or possible arrest.
16.  Child and student tickets with a face value of R10.00 (ten rand) or less do not qualify for an additional discount.
17.  Ticket Office:  051 407 1701 or 051 407 1725.
18.  Payment methods:
18.1 Samba / Debit Cards / Credit Cards / Cash / Cheque
18.2 EFT / Account Deposit – only allowed until 72 hours before match day (match day -3)
18.3 Credit Cards (by mail or telephone) – only allowed until 48 hours before match day (match day -2)
18.4 Online (www.fscheetahs.co.za)
19.  The ticket holder hereby indemnifies and holds the FSRU and Cheetahs Company harmless from and against all damages and liabilities suffered or incurred in connection with, resulting from or arising out of any breach of the T&C.
20.  Admission to The Stadium and Venues is at the ticket holders’ own risk.
21.  Neither FSRU nor Cheetahs Company, or any person/company acting on behalf of the FSRU and Cheetahs Company, shall be liable for any loss or damage sustained within the premises or personal injury or accident to the ticket holder.
22.  Ticket resale or ticket touting is not allowed.  FSRU is the only licensed ticket seller and are the only controlling body to sell Event Tickets either at the FSRU Ticket Office or through the official website.
23.  Game Day tickets may not be handed to another person either over or under the turnstiles without swiping the barcode.  Game Day tickets may not be exchanged through the fence or via any action where one person has already entered The Stadium, and the receiver of the ticket/-s is still outside The Stadium.  Only the card holder may swipe his/her ticket/-s at the turnstiles, except when ticketing officials provide assistance.
24.  Please be advised that FSRU and Cheetahs Company Terms and Conditions also refer to The Safety at Sports and Recreational Events Act, 2010 (Act No 2. of 2010) to ensure full compliance to the Act.
25.  Refer to www.fscheetahs.co.za for full terms and conditions.
26.  FALSE MATCH DAY TICKETS:
Make sure that you buy your online rugby tickets only through the Toyota Stadium ticket office or online via our official ticket mobile app https://fsrugby.appwizard.co.za/index2.htm or the official Cheetah website www.fscheetahs.co.za.
No entry will be permitted to any person presenting false Match tickets. Fans are cautioned against purchasing tickets through unauthorized online re-sellers many of these tickets are fraudulent and will not be accepted.
The Free State Cheetahs (Pty) Ltd cannot be held responsible for consequences that arise from the purchase of unauthorized tickets.
_________________________________________________________________________________________

SUITE TICKETS
1.  Suite tickets are valid for all events hosted at The Stadium under the jurisdiction of the Free State Rugby Union (FSRU) and Cheetahs Company Pty Ltd (Cheetahs Company).  The ticket is valid for the event printed on the front side of this ticket.
2.  International tests are NOT included and ticket holders will be notified on the entrance tickets.
3.  Suite tickets must be produced at the entrance points and on request of any official, steward, security officer or personnel from the FSRU and Cheetahs Company.
4.  Admission to The Stadium is granted at ticket holders own risk and subject to a search.
5.  The bearer of a suite ticket confirms, that by entering The Stadium premises, he/she will be considered to have acquainted themselves with the indemnity displayed on the Important Notice erected on the outside of The Stadium and fully understands the contents thereof.
6.  Should matches for any reason beyond the control of the FSRU and Cheetahs Company not take place no refunds will be made in respect to this ticket.
7.  Tickets are not replaceable due to lost, theft, damage, or for any other reason whatsoever.
8.  FORBIDDEN:  Any items (Prohibited Items at The Stadium) displayed on the Important Notice on the outer perimeter of The Stadium.  Any items classified under the above may be confiscated at the entry points.  Refer to www.fscheetahs.co.za.  Special attention to:
 8.1 Please note that cellphone cameras will be allowed into the stadium, but unfortunately due to the    nature of the business no other type of camera will be allowed in The Stadium.
 8.2 Please note that due to sponsorships, raw meat may not be brought into The Stadium.
9.  Officials, stewards, security officers or personnel from the FSRU and Cheetahs Company MAY NOT keep/store forbidden items in The Stadium for safe-keeping during the duration of the event.  It is the owners’ own responsibility to secure items outside of The Stadium premises.
10.  Smoking is prohibited on the stands and in suites.
11.  No liquor may be consumed on the main stand and alcohol free areas on the Eastern Stand, with exception to private suites in these areas.
12.  Tickets cannot be refunded, cancelled, returned or exchanged.
13.  Parking can be purchased additionally and is subject to availability.
14.  FSRU and Cheetahs Company reserve the right to substitute the allocated seat of the holder with another if necessary, without prior notice to the ticket holder.
15.  Failure to comply with the terms and conditions of FSRU and Cheetahs Company may resolve in access refusal or possible arrest.
16.  Ticket Office:  051 407 1701 or 051 407 1725
17.  Payment methods:
17.1 Samba / Debit Cards / Credit Cards / Cash / Cheque
17.2 EFT / Account Deposit – only allowed until 72 hours before match day (match day -3)
17.3 Credit Cards (by mail or telephone) – only allowed until 48 hours before match day (match day -2)
17.4 Online (www.fscheetahs.co.za)
18.  The ticket holder hereby indemnifies and holds the FSRU and Cheetahs Company harmless from and against all damages and liabilities suffered or incurred in connection with, resulting from or arising out of any breach of the T&C.
19.  Admission to The Stadium and Venues is at the ticket holders’ own risk.
20.  Neither FSRU nor Cheetahs Company, or any person/company acting on behalf of the FSRU and Cheetahs Company, shall be liable for any loss or damage sustained within the premises or personal injury or accident to the ticket holder.
21.  Ticket resale or ticket touting is not allowed.  FSRU is the only licensed ticket seller and are the only controlling body to sell Event Tickets either at the FSRU Ticket Office or through the official website.
22.  Suite tickets may not be handed to another person either over or under the turnstiles without swiping the barcode.  Suite tickets may not be exchanged through the fence or via any action where one person has already entered The Stadium, and the receiver of the ticket/-s is still outside The Stadium.  Only the card holder may swipe his/her ticket/-s at the turnstiles, except when ticketing officials provide assistance.
23.  Please be advised that FSRU and Cheetahs Company Terms and Conditions also refer to The Safety at Sports and Recreational Events Act, 2010 (Act No 2. of 2010) to ensure full compliance to the Act.
24.  Refer to www.fscheetahs.co.za for full terms and conditions.
25.  FALSE MATCH DAY TICKETS:
Make sure that you buy your online rugby tickets only through the Toyota Stadium ticket office or online via our official ticket mobile app https://fsrugby.appwizard.co.za/index2.htm or the official Cheetah website www.fscheetahs.co.za.
No entry will be permitted to any person presenting false Match tickets. Fans are cautioned against purchasing tickets through unauthorized online re-sellers many of these tickets are fraudulent and will not be accepted.
The Free State Cheetahs (Pty) Ltd cannot be held responsible for consequences that arise from the purchase of unauthorized tickets.
__________________________________________________________________________________________

DROP-OFF PARKING
1.  This ticket is only valid for a vehicle and not for any passengers.
2.  This parking ticket is only valid according to the date / opposing team logo displayed on the front cover of this ticket and is not transferable after entrance to The Stadium.
3.  Drop-off tickets must be produced at the entrance points and on request of any traffic officer, official, steward, security officer or personnel from the FSRU and Cheetahs Company.
4.  FSRU and Cheetahs Company in no way guarantee the security of any vehicle or its contents whilst on Stadium Premises.
5.  Any vehicle parked in a position which is inconsiderate to the FSRU and Cheetahs Company or to the other car park users, may immediately and, notwithstanding the display or otherwise of a valid parking permit, be removed.
6.  Vehicles in possession of a drop-off ticket must park in the designated areas clearly marked “drop-off area”, if not, the driver of the vehicle hereby accepts that the vehicle will be towed away on the owner’s / driver’s costs.
7.  Vehicles may only park in these areas to make deliveries to private suites and may not be parked for more than 30 minutes.
8.  Admission to The Stadium is granted at ticket holders own risk and subject to a search on the vehicle and the passengers - search may include an inspection of food by the Health Department.
9.  All passengers entering the Stadium Premises have to submit a valid entrance ticket to the official.  Access will be denied to any person in the vehicle without a valid entrance ticket or access pass.
10.  The bearer of a drop-off ticket confirms, that by entering The Stadium premises, he/she will be considered to have acquainted himself/herself with the indemnity displayed on the Important Notice erected on the outside of The Stadium and fully understands the contents thereof.
11.  FORBIDDEN:  Any items (Prohibited Items at The Stadium) displayed on the Important Notice on the outer perimeter of The Stadium.  Any items classified under the above may be confiscated at the entry points.  Refer to www.fscheetahs.co.za.  Special attention to:
 11.1 Please note that cellphone cameras will be allowed into the stadium, but unfortunately due to the    nature of the business no other type of camera will be allowed in The Stadium.
 11.2 Please note that due to sponsorships, raw meat may not be brought into The Stadium.
 11.3 Please note that The Stadium also does not allow a drop-off vehicle to have alcoholic beverages in   the vehicle when entering The Stadium.
12.  Officials, stewards, security officers or personnel from the FSRU and Cheetahs Company MAY NOT keep/store forbidden items in The Stadium for safe-keeping during the duration of the event.  It is the owners’ own responsibility to secure items outside of The Stadium premises.
13.  Failure to comply with the terms and conditions of FSRU and Cheetahs Company may resolve in access refusal or possible arrest.
14.  Please be advised that FSRU and Cheetahs Company reserve the right to withdraw parking from any original advertised package/season ticket holder to comply to The Safety at Sports and Recreational Events Act, 2010 (Act No 2. of 2010).
15.  The ticket holder hereby indemnifies and holds the FSRU and Cheetahs Company harmless from and against all damages and liabilities suffered or incurred in connection with, resulting from or arising out of any breach of the T&C.
16.  Admission to The Stadium and Venues is at the ticket holders’ own risk.
17.  Neither FSRU nor Cheetahs Company, or any person/company acting on behalf of the FSRU and Cheetahs Company, shall be liable for any loss or damage sustained within the premises or personal injury or accident to the ticket holder.
18.  Drop off tickets may not be handed to another person either over or under the turnstiles without swiping the barcode.  Drop off tickets may not be exchanged through the fence or via any action where one person has already entered The Stadium, and the receiver of the ticket/-s is still outside The Stadium.  Only the card holder may swipe his/her ticket/-s at the turnstiles, except when ticketing officials provide assistance.
19.  FSRU and Cheetahs Company Terms and Conditions also refer to The Safety at Sports and Recreational Events Act, 2010 (Act No 2. of 2010) to ensure full compliance to the Act.
20.  Refer to www.fscheetahs.co.za for full terms and conditions.
__________________________________________________________________________________________

DAY PARKING
1.  This parking ticket is only valid according to the date / opposing team logo displayed on the front cover of this ticket and is not transferable after entrance to The Stadium.
2.  Parking tickets must be produced at the entrance points and on request of any traffic officer, official, steward, security officer or personnel from the FSRU and Cheetahs Company.
3.  FSRU and Cheetahs Company in no way guarantee the security of any vehicle or its contents whilst on Stadium Premises.
4.  Any vehicle parked in a position which is inconsiderate to the FSRU and Cheetahs Company or to the other car park users, may immediately and, notwithstanding the display or otherwise of a valid parking permit, be removed at the costs of the owner or driver.
5.  Admission to The Stadium is granted at ticket holders own risk and subject to a search on the vehicle and the passengers.
6.  All passengers entering the Stadium Premises have to submit a valid entrance ticket to the official.  Access will be denied to any person in the vehicle without a valid entrance ticket.
7.  The bearer of a parking ticket confirms, that by entering The Stadium premises, he/she will be considered to have acquainted himself/herself with the indemnity displayed on the Important Notice erected on the outside of The Stadium and fully understands the contents thereof.
8.  Parking at The Stadium are reserved and ticket holders must park accordingly to the designated area.
9.  Should matches for any reason beyond the control of the FSRU and Cheetahs Company not take place no refunds will be made in respect to this ticket.
10.  Tickets are not replaceable due to loss, theft, damage, or for any other reason whatsoever.
11.  FORBIDDEN:  Any items (Prohibited Items at The Stadium) displayed on the Important Notice on the outer perimeter of The Stadium.  Any items classified under the above may be confiscated at the entry points.  Refer to www.fscheetahs.co.za.  Special attention to:
 11.1 Please note that cellphone cameras will be allowed into the stadium, but unfortunately due to the    nature of the business no other type of camera will be allowed in The Stadium.
 11.2 Please note that due to sponsorships, raw meat may not be brought into The Stadium.
 11.3 Please note that The Stadium also does not allow a vehicle to have alcoholic beverages in    the vehicle when entering The Stadium.
12.  Officials, stewards, security officers or personnel from the FSRU and Cheetahs Company MAY NOT keep/store forbidden items in The Stadium for safe-keeping during the duration of the event.  It is the owners’ own responsibility to secure items outside of The Stadium premises.
13.  Tickets cannot be refunded, cancelled, returned or exchanged.
14.  Parking can be purchased additionally and is subject to availability.
15.  Free State Rugby Union reserves the right to substitute the allocated parking of the holder with another if necessary, without prior notice to the ticket holder.
16.  Failure to comply with the terms and conditions of FSRU and Cheetahs Company may resolve in access refusal or possible arrest.
17.  Please be advised that FSRU and Cheetahs Company reserve the right to withdraw parking from any original advertised package/season ticket holder to comply to The Safety at Sports and Recreational Events Act, 2010 (Act No 2. of 2010)
18.  The ticket holder hereby indemnifies and holds the FSRU and Cheetahs Company harmless from and against all damages and liabilities suffered or incurred in connection with, resulting from or arising out of any breach of the T&C.
19.  Admission to The Stadium and Venues is at the ticket holders’ own risk.
20.  Neither FSRU nor Cheetahs Company, or any person/company acting on behalf of the FSRU and Cheetahs Company, shall be liable for any loss or damage sustained within the premises or personal injury or accident to the ticket holder.
22.  Ticket resale or ticket touting is not allowed.  FSRU is the only licensed ticket seller and are the only controlling body to sell Event Tickets either at the FSRU Ticket Office or through the official website.
21.  Parking tickets may not be handed to another person either over or under the turnstiles without swiping the barcode.  Parking tickets may not be exchanged through the fence or via any action where one person has already entered The Stadium, and the receiver of the ticket/-s is still outside The Stadium.  Only the card holder may swipe his/her ticket/-s at the turnstiles, except when ticketing officials provide assistance.
22.  FSRU and Cheetahs Company Terms and Conditions also refer to The Safety at Sports and Recreational Events Act, 2010 (Act No 2. of 2010) to ensure full compliance to the Act.
23.  Refer to www.fscheetahs.co.za for full terms and conditions.
__________________________________________________________________________________________

ANNUAL PARKING
1.  Parking tickets are valid for all events hosted at The Stadium under the jurisdiction of the Free State Rugby Union (FSRU) and Cheetahs Company Pty Ltd (Cheetahs Company).  The ticket is valid for the year in which the ticket is issued.
2.  Valid season ticket holders have the first option to purchase their reserved parking tickets until the cut-off date of Tuesday, 16 January 2018.
3.  Parking tickets must be produced at the entrance points and on the request of any traffic officer, official, steward, security officer or personnel from the FSRU and Cheetahs Company.
4.  FSRU and Cheetahs Company in no way guarantee the security of any vehicle or its contents whilst on Stadium Premises.
5.  Any vehicle parked in a position that is inconsiderate to the FSRU and Cheetahs Company or to the other car park users, may immediately and, notwithstanding the display or otherwise of a valid parking permit, be removed at the cost of the owner/driver.
6.  Admission to The Stadium is granted at ticket holders own risk and subject to a search on the vehicle and the passengers.
7.  All passengers entering the Stadium Premises have to submit a valid entrance ticket to the official.  Access will be denied to any person in the vehicle without a valid entrance ticket.
8.  The bearer of a parking ticket confirms, that by entering The Stadium premises, he/she will be considered to have acquainted himself/herself with the indemnity displayed on the Important Notice erected on the outside of The Stadium and fully understands the contents thereof.
9.  Parking at The Stadium is reserved and ticket holders must park accordingly to the designated area.
10.  Should matches for any reason beyond the control of the FSRU and Cheetahs Company not take place no refunds will be made in respect to this ticket.
11.  Tickets are not replaceable due to loss, theft, damage, or for any other reason whatsoever.
12.  FORBIDDEN:  Any items (Prohibited Items at The Stadium) displayed on the Important Notice on the outer perimeter of The Stadium.  Any items classified under the above may be confiscated at the entry points.  Refer to www.fscheetahs.co.za.  Special attention to:
 12.1 Please note that cellphone cameras will be allowed into the stadium, but unfortunately due to the nature of the business, no other type of camera will be allowed in The Stadium.
 12.2 Please note that due to sponsorships, raw meat may not be brought into The Stadium.
 12.3 Please note that The Stadium also does not allow a vehicle to have alcoholic beverages in the vehicle when entering The Stadium.
13.  Officials, stewards, security officers or personnel from the FSRU and Cheetahs Company MAY NOT keep/store forbidden items in The Stadium for safe-keeping during the duration of the event.  It is the owners’ own responsibility to secure items outside of The Stadium premises.
14.  Tickets cannot be refunded, cancelled, returned or exchanged.
15. Parking can be purchased additionally and is subject to availability.
16.  FSRU and Cheetahs Company reserve the right to substitute the allocated parking of the holder with another if necessary, without prior notice to the ticket holder.
17.  Failure to comply with the terms and conditions of FSRU and Cheetahs Company may resolve in access refusal or possible arrest.
18.  Please be advised that FSRU and Cheetahs Company reserve the right to withdraw parking from any original advertised package/season ticket holder to comply to The Safety at Sports and Recreational Events Act, 2010 (Act No 2. of 2010)
19.  The ticket holder hereby indemnifies and holds the FSRU and Cheetahs Company harmless from and against all damages and liabilities suffered or incurred in connection with, resulting from or arising out of any breach of the T&C.
20.  Admission to The Stadium and Venues is at the ticket holders’ own risk.
21.  Neither FSRU nor Cheetahs Company, or any person/company acting on behalf of the FSRU and Cheetahs Company, shall be liable for any loss or damage sustained within the premises or personal injury or accident to the ticket holder.
22.  Ticket resale or ticket touting is not allowed.  FSRU is the only licensed ticket seller and are the only controlling body to sell Event Tickets either at the FSRU Ticket Office or through the official website.
23.  Parking tickets may not be handed to another person either over or under the turnstiles without swiping the barcode.  Parking tickets may not be exchanged through the fence or via any action where one person has already entered The Stadium, and the receiver of the ticket/-s is still outside The Stadium.  Only the card holder may swipe his/her ticket/-s at the turnstiles, except when ticketing officials provide assistance.
24.  FSRU and Cheetahs Company Terms and Conditions also refer to The Safety at Sports and Recreational Events Act, 2010 (Act No 2. of 2010) to ensure full compliance to the Act.
25.  Refer to www.fscheetahs.co.za for full terms and conditions.
__________________________________________________________________________________________

ANNUAL / DAY PARKING – HOCKEY FIELD
1.  This parking ticket is only valid according to the date / opposing team logo displayed on the front cover of this ticket and is not transferable after entrance to The Stadium.
Parking tickets are valid for all games played at The Stadium under the jurisdiction of the Free State Rugby Union (FSRU) and Cheetahs Company Pty Ltd (Cheetahs Company).  The ticket is valid for the year in which the ticket is issued.
2.  Parking tickets must be produced at the entrance points and at the request of any traffic officer, official, steward, security officer or personnel from the FSRU and Cheetahs Company.
3.  FSRU and Cheetahs Company in no way guarantee the security of any vehicle or its contents whilst on Stadium Premises.
4.  Any vehicle parked in a position that is inconsiderate to the FSRU and Cheetahs Company or to the other car park users, may immediately and, notwithstanding the display or otherwise of a valid parking permit, be removed at the cost of the owner/driver.
5.  Admission to The Stadium is granted at ticket holders own risk and subject to a search on the vehicle and the passengers.
6.  All passengers entering the Stadium Premises have to submit a valid entrance ticket to the official.  Access will be denied to any person in the vehicle without a valid entrance ticket.
7.  The bearer of a parking ticket confirms, that by entering The Stadium premises, he/she will be considered to have acquainted himself/herself with the indemnity displayed on the Important Notice erected on the outside of The Stadium and fully understands the contents thereof.
8.  Parking at The Stadium is reserved and ticket holders must park accordingly to the designated area.  Parking on the grass is not allowed.
9.  Should matches for any reason beyond the control of the FSRU and Cheetahs Company not take place no refunds will be made in respect to this ticket.
10.  Tickets are not replaceable due to loss, theft, damage, or for any other reason whatsoever.
11.  FORBIDDEN:  Any items (Prohibited Items at The Stadium) displayed on the Important Notice on the outer perimeter of The Stadium.  Any items classified under the above may be confiscated at the entry points.  Refer to www.fscheetahs.co.za.  Special attention to:
 11.1 Please note that cellphone cameras will be allowed into the stadium, but unfortunately due to the nature of the business, no other type of camera will be allowed in The Stadium.
 11.2 Please note that due to sponsorships, raw meat may not be brought into The Stadium.
 11.3 Please note that The Stadium also does not allow a vehicle to have alcoholic beverages in the vehicle when entering The Stadium.
12.  Officials, stewards, security officers or personnel from the FSRU and Cheetahs Company MAY NOT keep/store forbidden items in The Stadium for safe-keeping during the duration of the event.  It is the owners’ own responsibility to secure items outside of The Stadium premises.
13.  SPECIAL PERMISSION for the undermentioned are NO LONGER valid and have been in effect from 1 January 2014:
13.1 Gas or normal “braaiers” – not allowed.  Any person that wishes to “braai” at The Stadium is welcome to make use of the Braai Area.
13.2 Gazebo’s and Umbrella’s – not allowed.
13.3 Any type of social activity will be restricted to the grass area – situated between the hockey field and the hockey field pavilion.  You are not allowed to park your vehicle in a position that is inconsiderate to other users or in a position where your vehicle is not in accordance with the traffic and parking flow of the other vehicles.
13.4 Only the normal stadium ablution/toilet facilities will be available for use, and not the     Hockey Field facilities.
13.5 Liquor WILL NOT BE ALLOWED.  Any person that wishes to consume alcoholic beverages can make use of any of The Stadium bar areas, situated all around The Stadium premises.
14.  The FSRU and Cheetahs Company may conduct security searches to personal belongings and/or outer clothing on entry and exit of the parking area.
15.  No parking tickets will be refunded, cancelled, returned or exchanged.
16.  Free State Rugby Union reserves the right to substitute the allocated parking of the holder with another if necessary, without prior notice to the ticket holder.  The hockey field is also used to provide Activation space to either sponsor or for FSRU’s own use and in these cases, hockey field parking will be re-located to where parking is available.
17.  Failure to comply with the terms and conditions of FSRU and Cheetahs Company may resolve in access refusal or possible arrest.
18.  Please be advised that FSRU and Cheetahs Company reserve the right to withdraw parking from any original advertised package/season ticket holder to comply to The Safety at Sports and Recreational Events Act, 2010 (Act No 2. of 2010).
19.  The ticket holder hereby indemnifies and holds the FSRU and Cheetahs Company harmless from and against all damages and liabilities suffered or incurred in connection with, resulting from or arising out of any breach of the T&C.
20.  Admission to The Stadium and Venues is at the ticket holders’ own risk.
21.  Neither FSRU nor Cheetahs Company, or any person/company acting on behalf of the FSRU and Cheetahs Company, shall be liable for any loss or damage sustained within the premises or personal injury or accident to the ticket holder.
22.  Ticket resale or ticket touting is not allowed.  FSRU is the only licensed ticket seller and is the only controlling body to sell Event Tickets either at the FSRU Ticket Office or through the official website.
23.  Parking tickets may not be handed to another person either over or under the turnstiles without swiping the barcode.  Parking tickets may not be exchanged through the fence or via any action where one person has already entered The Stadium, and the receiver of the ticket/-s is still outside The Stadium.  Only the card holder may swipe his/her ticket/-s at the turnstiles, except when ticketing officials provide assistance.
24.  FSRU and Cheetahs Company Terms and Conditions also refer to The Safety at Sports and Recreational Events Act, 2010 (Act No 2. of 2010) to ensure full compliance to the Act.
25.  Refer to www.fscheetahs.co.za for full terms and conditions.
_________________________________________________________________________________________

 

SEASON TICKETS:       SCHOLAR

1.         This ticket is only valid for children (any child who takes up a seat between 3 and 18 years of age).

2.         2020 Season tickets are valid for all games played at The Stadium under the jurisdiction of the Free State Rugby Union (FSRU) and Cheetahs               Company Pty Ltd (Cheetahs Company).  This includes semi-finals and finals played at The Stadium.

3.         Complimentary season tickets are NOT included for the Test match, semi-finals and finals.

4.         International tests are NOT included and ticket holders will be notified of the entrance tickets.   Except if otherwise indicated, in writing, by                FSRU and Cheetahs Company to the owner of the ticket.

5.         Valid season ticket holders have the first option to purchase their reserved seats until the cut-off date of Monday, 3 February 2020.

6.         Season tickets must be produced at the entrance points and at the request of any official, steward,  security officer or personnel from the FSRU                and Cheetahs Company.

7.         Admission to The Stadium is granted at ticket holders own risk and subject to a search, may include a full body search.

8.         The bearer of a season ticket confirms, that by entering The Stadium premises, he/she will be considered to have acquainted themselves                     with the indemnity displayed on the Important Notice erected on the outside of The Stadium and fully understands the contents thereof.

9.         All seats at The Stadium are reserved and ticket holders must sit accordingly to the seat numbers.

10.       Should matches for any reason beyond the control of the FSRU and Cheetahs Company not take place no refunds will be made in respect to                this ticket.

11.       Tickets are not replaceable due to lost, theft, damage, or for any other reason whatsoever.  Tickets cannot be refunded, cancelled, returned                or exchanged after purchase.  In cases where any of the above has taken place, the season ticket holder will be liable to pay an                                       Administration Fee of R100.00 per ticket, BUT the current barcode will be cancelled and a new barcode will be relocated to the season ticket               holder.

12.       FORBIDDEN:  Any items (Prohibited Items at The Stadium) displayed on the Important Notice on the outer perimeter of The Stadium.  

            Any items classified under the above may be confiscated at the entry points.Refer to www.fscheetahs.co.za.  Special attention to:

            12.1     Please note that cellphone cameras will be allowed into the stadium, but unfortunately due to the nature of the business, no other                                 type of camera will be allowed in The Stadium.

            12.2     Please note that due to sponsorships, raw meat may not be brought into The Stadium.

            12.3     Please note that The Stadium also does not allow a person with alcoholic beverages to enter The Stadium.

13.       Officials, stewards, security officers or personnel from the FSRU and Cheetahs Company MAY NOT keep/store forbidden items in

             The Stadium for safe-keeping during the duration of the event.  It is the owners’ own responsibility to secure items outside of The Stadium                  premises.

14.       Smoking is prohibited on the stands and in suites.  Children are not allowed to smoke.  

15.       No liquor may be consumed on the main stand and alcohol-free areas on the Eastern Stand, with the exception of private suites in these areas.                 Children may not consume or buy any liquor.

16.       Kiddies area is at children and parents own risk.

17.       Parking can be purchased additionally and is subject to availability and Proof of Valid Vehicle License.

18.       Season ticket discount is not given to child/student packages.

19.       Payment methods:      

19.1     Samba / Debit Cards / Credit Cards / Cash

             19.2     EFT / Account Deposit – only allowed until 72 hours before match day (match day -3).EFT / Account deposits can only be done in                                    cases where an invoice was issued.

             19.3     Online (www.fscheetahs.co.za)

             19.4     The online ticketing system operates through the MyGate portal.

20.       FSRU and Cheetahs Company reserve the right to substitute the allocated seat or parking of the holder with another if necessary, without                   prior notice to the ticket holder.

21.       Failure to comply with the terms and conditions of FSRU and Cheetahs Company may resolve in access refusal or possible arrest.

22.       The ticket holder hereby indemnifies and holds the FSRU and Cheetahs Company harmless from and against all damages and liabilities                         suffered or incurred in connection with, resulting from or arising out of any breach of the T&C.  

23.       Admission to The Stadium and Venues is at the ticket holders’ own risk.

24.       Neither FSRU nor Cheetahs Company, or any person/company acting on behalf of the FSRU and Cheetahs Company, shall be liable for any                   loss or damage sustained within the premises or personal injury or accident to the ticket holder.

25.       Ticket resale or ticket touting is not allowed.  FSRU is the only licensed ticket seller and are the only controlling body to sell Event Tickets                      either at the FSRU Ticket Office or through the official website.

26.       Game Day tickets may not be handed to another person either over or under the turnstiles without swiping the barcode.  Game Day tickets                may not be exchanged through the fence or via any action where one person has already entered The Stadium, and the receiver of the                       ticket/-s is still outside The Stadium.  Only the card holder may swipe his/her ticket/-s at the turnstiles, except when ticketing officials                            provide assistance.    

27.       FSRU and Cheetahs Company Terms and Conditions also refer to The Safety at Sports and  Recreational Events Act, 2010 (Act No 2. of 2010)                 to ensure full compliance to the Act.

28.       Season tickets can only be purchased on the lower level of the open stand or on the lower or upper level of the main stand.

29.       Refer to www.fscheetahs.co.za for full terms and conditions.

30.       Ticket Office:  051 407 1701 or 051 407 1725.

31.       Please take note that any special discount will be advertised for a specific time frame, and can’t be redeemed after the advertising period.                   Any specials forming part of the season ticket package can also only be redeemed before the set date.

32.       FALSE MATCH DAY TICKETS:

Make sure that you buy your online rugby tickets only through the Toyota Stadium ticket office or online via our official ticket mobile app https://fsrugby.appwizard.co.za/index2.htm or the official Cheetah website www.fscheetahs.co.za.

No entry will be permitted to any person presenting false Match tickets. Fans are cautioned against purchasing tickets through unauthorized online re-sellers many of these tickets are fraudulent and will not be accepted.

The Free State Cheetahs (Pty) Ltd cannot be held responsible for consequences that arise from the purchase of unauthorized tickets.  


33.       SEASON TICKET PACKAGE:

            33.1     No duplicate vouchers will be printed due to loss, theft, damage or any reason whatsoever.  Vouchers may not be photocopied and                               one voucher is only valid to be used once.

            33.2     Proof of ID / Birth certificate / Full-time student cards must be submitted in order to qualify for Family Packages, Student or Scholar                               season tickets.

            33.3     Only full-time students qualify for student packages and prices.

            33.4     Complimentary Jukskei parking is limited to the total parking bays available in these areas.  Only available for the first 200 season ticket                           packages.

            33.5     One (1) Jukskei parking ticket will be issued per one (1) Family package.

            33.6     One (1) Jukskei parking ticket will be issued per one (1) Double ticket.

            33.7     Season tickets purchased as a scholar ticket do not qualify for Jukskei parking.

            33.8     Donor packages do not qualify for Jukskei parking and only the set packages (Adult single ticket, Adult double tickets, Family package                             or Student season tickets) may redeem this parking.

            33.9     Ensure to present your Jukskei parking ticket to the official before entering the Jukskei area, without this ticket, you won’t be able to                             enter.

            33.10   Each voucher must be signed (name, surname and telephone number) before it can be redeemed.

            33.11   Cricket voucher can be redeemed at the Cricket office in Att Horak avenue to receive the discount or necessary tickets.

            33.12   Bloem Show tickets can be redeemed at the Free State Cheetahs Ticket Office;  upon handing in your vouchers, you’ll receive the                                   Computicket entrance ticket to the Bloem Show.

            33.13   Children under 3, enter for free and don’t need a ticket due to he/she not taking up a seat, but sitting on the parent’s lap.


_______________________________________________________________________________________


SEASON TICKETS:        ADULTS

1.         2020 Season tickets are valid for all games played at The Stadium under the jurisdiction of the Free State Rugby Union (FSRU) and Cheetahs                Company Pty Ltd (Cheetahs Company). This includes semi-finals and finals played at The Stadium.

2.         Complimentary season tickets are NOT included for the Test match, semi-finals and finals.

3.         International tests are NOT included and ticket holders will be notified of the entrance tickets.   Except if otherwise indicated, in writing, by                FSRU and Cheetahs Company to the owner of the ticket.

4.         Valid season ticket holders have the first option to purchase their reserved seats until the cut-off date of Monday, 3 February 2020.

5.         Season tickets must be produced at the entrance points and at the request of any official, steward,  security officer or personnel from the FSRU                and Cheetahs Company.

6.          Admission to The Stadium is granted at ticket holders own risk and subject to a search, which may include a full body search.

7.         The bearer of a season ticket confirms, that by entering The Stadium premises, he/she will be considered to have acquainted themselves                    with the indemnity displayed on the Important Notice erected on the outside of The Stadium and fully understands the contents thereof.

8.         All seats at The Stadium are reserved and ticket holders must sit accordingly to the seat numbers.

9.         Should matches for any reason beyond the control of the FSRU and Cheetahs Company not take place no refunds will be made in respect to                this ticket.

10.       Tickets are not replaceable due to loss, theft, damage, or for any other reason whatsoever.  Tickets cannot be refunded, cancelled, returned                or exchanged after purchase.  In cases where any of the above has taken place, the season ticket holder will be liable to pay an                                       Administration Fee of R100.00 per ticket, BUT the current barcode will be cancelled and a new barcode will be relocated to the season                         ticket holder.

11.       FORBIDDEN:   Any items (Prohibited Items at The Stadium) displayed on the Important Notice on the outer perimeter of The Stadium.  

             Any items classified under the above may be confiscated at the entry points.  Refer to www.fscheetahs.co.za.  

             Special attention to:

            11.1     Please note that cellphone cameras will be allowed into the stadium, but unfortunately due to the nature of the business, no other                                 type of camera will be allowed in The Stadium.

            11.2     Please note that due to sponsorships, raw meat may not be brought into The Stadium.

            11.3     Please note that The Stadium also does not allow a person with alcoholic beverages to enter The Stadium.

12.       Officials, stewards, security officers or personnel from the FSRU and Cheetahs Company MAY NOT keep/store forbidden items in The                             Stadium for safe-keeping during the duration of the event. It is the owners’ own responsibility to secure items outside of The Stadium                           premises.

13.       Smoking is prohibited on the stands and in suites.  

14.       No liquor may be consumed on the main stand and alcohol-free areas on the Eastern Stand, with the exception of the private suites in these                      areas.

15.       Parking can be purchased additionally and is subject to availability.

16.       Rural area discount will only be given if a member lives 100km or further with valid proof of residence.

17.       Pensioners discount is only applicable to members with a valid pensioner’s card.

18.       Season ticket discount can only be given to one of the above (rural areas/pension) but not both.

19.       Payment methods:      

19.1     Samba / Debit Cards / Credit Cards / Cash

19.2     EFT / Account Deposit – only allowed until 72 hours before match day (matchday -3).EFT / Account deposits can only be done in cases where an invoice was issued.

19.3     Online (www.fscheetahs.co.za)

19.4     The online ticketing system operates through the MyGate portal.

20.       FSRU and Cheetahs Company reserve the right to substitute the allocated seat or parking of the holder with another if necessary, without                  prior notice to the ticket holder.

21.       Failure to comply with the terms and conditions of FSRU and Cheetahs Company may resolve in access refusal or possible arrest.

22.       The ticket holder hereby indemnifies and holds the FSRU and Cheetahs Company harmless from and against all damages and liabilities                         suffered or incurred in connection with, resulting from or arising out of any breach of the T&C.  

23.       Admission to The Stadium and Venues is at the ticket holders’ own risk.

24.       Neither FSRU nor Cheetahs Company, or any person/company acting on behalf of the FSRU and Cheetahs Company, shall be liable for any                   loss or damage sustained within the premises or personal injury or accident to the ticket holder.

25.       Ticket resale or ticket touting is not allowed.  FSRU is the only licensed ticket seller and is the only controlling body to sell Event Tickets                       either at the FSRU Ticket Office or through the official website.

26.       Game Day tickets may not be handed to another person either over or under the turnstiles without swiping the barcode.  Game Day tickets               may not be exchanged through the fence or via any action where one person has already entered The Stadium, and the receiver of the                         ticket/-s is still outside The Stadium.  Only the cardholder may swipe his/her ticket/-s at the turnstiles, except when ticketing officials                            provide assistance.    

27.       FSRU and Cheetahs Company Terms and Conditions also refer to The Safety at Sports and Recreational Events Act, 2010 (Act No 2. of 2010)                to ensure full compliance to the Act.

28.       Season tickets can only be purchased on the lower level of the open stand or on the lower or upper level of the main stand.

29.       Refer to www.fscheetahs.co.za for full terms and conditions.

30.       Ticket Office:  051 407 1701 or 051 407 1725.

31.       Please take note that any special discount will be advertised for a specific time frame, and can’t be redeemed after the advertising period.                   Any specials forming part of the season ticket package can also only be redeemed before the set date.

32.       FALSE MATCH DAY TICKETS:

Make sure that you buy your online rugby tickets only through the Toyota Stadium ticket office or online via our official ticket mobile app https://fsrugby.appwizard.co.za/index2.htm or the official Cheetah website www.fscheetahs.co.za.

No entry will be permitted to any person presenting false Match tickets. Fans are cautioned against purchasing tickets through unauthorized online re-sellers many of these tickets are fraudulent and will not be accepted.

The Free State Cheetahs (Pty) Ltd cannot be held responsible for consequences that arise from the purchase of unauthorized tickets.  

33.       SEASON TICKET PACKAGE:

            33.1     No duplicate vouchers will be printed due to loss, theft, damage or any reason whatsoever.  Vouchers may not be photocopied and                               one voucher is only valid to be used once.

            33.2     Proof of ID / Birth certificate / Full-time student cards must be submitted in order to qualify for Family Packages, Student or Scholar season tickets.

            33.3     Only full-time students qualify for student packages and prices.

            33.4     Complimentary Jukskei parking is limited to the total parking bays available in these areas.   Only available for the first 200 season ticket packages.

            33.5     One (1) Jukskei parking ticket will be issued per one (1) Family package.

            33.6     One (1) Jukskei parking ticket will be issued per one (1) Double ticket.

            33.7     Season tickets purchased as a scholar ticket do not qualify for Jukskei parking.

            33.8     Donor packages do not qualify for Jukskei parking and only the set packages (Adult single ticket, Adult double tickets, Family package                             or Student season tickets) may redeem this parking.

            33.9     Ensure to present your Jukskei parking ticket to the office before entering the Jukskei area, without this ticket, you won’t be able to                             enter.

            33.10   Each voucher must be signed (name, surname and telephone number) before it can be redeemed.

            33.11   Cricket voucher can be redeemed at the Cricket office in Att Horak avenue to receive the discount or necessary tickets.

            33.12   Bloem Show tickets can be redeemed at the Free State Cheetahs Ticket Office;  upon handing in your vouchers, you’ll receive the                                   Computicket entrance ticket to the Bloem Show.

            33.13   Children under 3, enter for free and don’t need a ticket due to he/she not taking up a seat, but sitting on the parent’s lap.

_______________________________________________________________________________________

SEASON TICKETS:        FAMILY PACKAGES

1.         A 2020 Family Package consists of two (2) adults and two (2) children with a total of 4 seats.  A child is considered to be any child who takes              up a seat between 3 and 18 years of age.

2.         Family Packages may NOT be bought for the entrance of four (4) adults – the package consists of 2 adults and 2 children/scholars.

3.         Family Packages do apply to the Twizza Main Stand, Open Centre and Open North and south stands.

4.         2020 Season tickets are valid for all games played at The Stadium under the jurisdiction of the Free State Rugby Union (FSRU) and Cheetahs                Company Pty Ltd (Cheetahs Company). This includes semi-finals and finals played at The Stadium.

5.         Complimentary season tickets are NOT included for the Test match, semi-finals and finals.

6.         International tests are NOT included and ticket holders will be notified of the entrance tickets.   Except if otherwise indicated in writing, by                FSRU and Cheetahs Company to the owner of the ticket.

7.         Valid season ticket holders have the first option to purchase their reserved seats until the cut-off date of Monday, 3 February 2020.

8.         Season tickets must be produced at the entrance points and at the request of any official, steward,  security officer or personnel from the FSRU                and Cheetahs Company.

9.         Admission to The Stadium is granted at ticket holders own risk and is subject to a search, which may include a full body search.

10.       The bearer of a season ticket confirms, that by entering The Stadium premises, he/she will be considered to have acquainted themselves                     with the indemnity displayed on the Important Notice erected on the outside of The Stadium and fully understands the contents thereof.

11.       All seats at The Stadium are reserved and ticket holders must sit accordingly to the seat numbers.

12.       Should matches for any reason beyond the control of the FSRU and Cheetahs Company not take place no refunds will be made in respect to                 this ticket.

13.       Tickets are not replaceable due to loss, theft, damage, or for any other reason whatsoever.  Tickets cannot be refunded, cancelled, returned                or exchanged after purchase.  In cases where any of the above has taken place, the season ticket holder will be liable to pay an                                        Administration Fee of R100.00 per ticket, BUT the current barcode will be cancelled and a new barcode will be relocated to the season                         ticket holder.

14.       FORBIDDEN: Any items (Prohibited Items at The Stadium) displayed on the Important Notice on the outer perimeter of The Stadium.  Any                     items classified under the above may be confiscated at the entry points.  Refer to www.fscheetahs.co.za.  Special attention to:

            14.1     Please note that cellphone cameras will be allowed into the stadium, but unfortunately due to the nature of the business, no other                              type of camera will be allowed in The Stadium.

            14.2     Please note that due to sponsorships, raw meat may not be brought into The Stadium.

            14.3     Please note that The Stadium also does not allow a person with alcoholic beverages to enter The Stadium.

15.       Officials, stewards, security officers or personnel from the FSRU and Cheetahs Company MAY NOT keep/store forbidden items in The                             Stadium for safe-keeping during the duration of the event.   It is the owners’ own responsibility to secure items outside of The Stadium                        premises.

16.       Smoking is prohibited on the stands and in suites.  

17.       No liquor may be consumed on the main stand and alcohol-free areas on the Eastern Stand, with the exception of the private suites in these                       areas.

18.       Parking can be purchased additionally and is subject to availability.

19.       Rural area discount will only be given if a member lives 100km or further with valid proof of residence.

20.       Pensioners discount is only applicable to members with a valid pensioner’s card.

21.       Season ticket discount can only be given to one of the above (rural areas/pension) but not both.

22.       Payment methods:      

22.1     Samba / Debit Cards / Credit Cards / Cash

22.2     EFT / Account Deposit – only allowed until 72 hours before match day (matchday -3).EFT / Account deposits can only be done in cases where an invoice was issued.

22.3     Online (www.fscheetahs.co.za)

22.4     The online ticketing system operates through the MyGate portal.

23.       FSRU and Cheetahs Company reserve the right to substitute the allocated seat or parking of the holder with another if necessary, without                   prior notice to the ticket holder.

24.       Failure to comply with the terms and conditions of FSRU and Cheetahs Company may resolve in access refusal or possible arrest.

25.       The ticket holder hereby indemnifies and holds the FSRU and Cheetahs Company harmless from and against all damages and liabilities                         suffered or incurred in connection with, resulting from or arising out of any breach of the T&C.  

26.       Admission to The Stadium and Venues is at the ticket holders’ own risk.

27.       Neither FSRU nor Cheetahs Company, or any person/company acting on behalf of the FSRU and Cheetahs Company, shall be liable for any                   loss or damage sustained within the premises or personal injury or accident to the ticket holder.

28.       Ticket resale or ticket touting is not allowed.FSRU is the only licensed ticket seller and is the only controlling body to sell Event Tickets                         either at the FSRU Ticket Office or through the official website.

29.       Game Day tickets may not be handed to another person either over or under the turnstiles without swiping the barcode.  Game Day tickets                 may not be exchanged through the fence or via any action where one person has already entered The Stadium, and the receiver of the                        ticket/-s is still outside The Stadium.  Only the cardholder may swipe his/her ticket/-s at the turnstiles, except when ticketing officials                            provide assistance.    

30.       FSRU and Cheetahs Company Terms and Conditions also refer to The Safety at Sports and Recreational Events Act, 2010 (Act No 2. of 2010)                 to ensure full compliance to the Act.

31.       Season tickets can only be purchased on the lower level of the open stand or on the lower or upper level of the main stand.

32.       Refer to www.fscheetahs.co.za for full terms and conditions.

33.       Ticket Office:  051 407 1701 or 051 407 1725.

34.       Please take note that any special discount will be advertised for a specific time frame, and can’t be redeemed after the advertising period.                  Any specials forming part of the season ticket package can also only be redeemed before the set date.

35.       FALSE MATCH DAY TICKETS:

Make sure that you buy your online rugby tickets only through the Toyota Stadium ticket office or online via our official ticket mobile app https://fsrugby.appwizard.co.za/index2.htm or the official Cheetah website www.fscheetahs.co.za.

No entry will be permitted to any person presenting false Match tickets. Fans are cautioned against purchasing tickets through unauthorized online re-sellers many of these tickets are fraudulent and will not be accepted.

The Free State Cheetahs (Pty) Ltd cannot be held responsible for consequences that arise from the purchase of unauthorized tickets.  

36.       SEASON TICKET PACKAGE:

            36.1     No duplicate vouchers will be printed due to loss, theft, damage or any reason whatsoever.  Vouchers may not be photocopied and                               one voucher is only valid to be used once.

            36.2     Proof of ID / Birth certificate / Full-time student cards must be submitted in order to qualify for Family Packages, Student or Scholar                               season tickets.

            36.3     Only full-time students qualify for student packages and prices.

            36.4     Complimentary Jukskei parking is limited to the total parking bays available in this areas.  Only available for the first 200 season ticket                           packages.

            36.5     One (1) Jukskei parking ticket will be issued per one (1) Family package.

            36.6     One (1) Jukskei parking ticket will be issued per one (1) Double ticket.

            36.7     Season tickets purchased as a scholar ticket do not qualify for Jukskei parking.

            36.8     Donor packages do not qualify for Jukskei parking and only the set packages (Adult single ticket, Adult double tickets, Family package                            or Student season tickets) may redeem this parking.

            36.9     Ensure to present your Jukskei parking ticket to the official before entering the Jukskei area, without this ticket, you won’t be able to                             enter.

            36.10   Each voucher must be signed (name, surname and telephone number) before it can be redeemed.

            36.11   Cricket voucher can be redeemed at the Cricket office in Att Horak avenue to receive the discount or necessary tickets.

            36.12   Bloem Show tickets can be redeemed at the Free State Cheetahs Ticket Office;  upon handing in your vouchers, you’ll receive the                                   Computicket entrance ticket to the Bloem Show.

            36.13   Children under 3, enter for free and don’t need a ticket due to he/she not taking up a seat, but sitting on the parent’s lap.

_______________________________________________________________________________________

COMPETITIONS – DIGITAL, ONLINE AND OTHER

  1. This competition is open to all South African residents aged 18 years and older, who have a valid South African Identity document
  2. By entering this online promotion, all competitors agree to be bound by the rules, regulations and requirements set out in the promotional material.
  3. This promotion is subject to South African law, and is not offered outside South Africa.
  4. Free State Cheetahs reserves the right to verify the validity of all entries.
  5. Any person who is a permanent or contracted employee of any of the following companies; Free State Cheetahs (Pty) Ltd, the Free State Rugby Union, Toyota South Africa Motors (Pty) Ltd (“Toyota”) and/or any other agent, promoter and/or other person connected with the Competition and/or a member of their family shall not be allowed to enter the Competition and shall be ineligible to win a prize.
  6. Free State Cheetahs is entitled at its sole discretion to declare any entry disqualified, without having to give reason.
  7. Free State Cheetahs may use the details provided by competition entrants, without further compensation, in publications or other media material produced, used or contracted magazines, television, websites, social media etc.
  8. By entering into the competition, a person who does not wish to have their image or story distributed should make their wishes known to the page administrators, and/or contact Free State Cheetahs (Pty) Ltd, at Toyota Stadium, Att Horak Avenue, Bloemfontein, 9301, in writing of his/her intentions and include a photograph. Free State Cheetahs will use the photo for identification purposes only and will hold it in confidence.
  9. Free State Cheetahs reserves the right to disqualify incomplete on-line entries. No responsibility will be accepted for on-line entries lost for any reason whatsoever, whether due to inaccessibility of the site via internet, network disruption, network congestion, malicious virus attack, unauthorised data hacking, data corruption and server hardware failure or otherwise. Proof of sending will not be accepted as proof of delivery.
  10. Free State Cheetahs reserves the right to verify the validity of entries.
  11. Nothing on email, or on any other website of Free State Cheetahs, or entrants’ use of the services or products related hereto, shall be construed as conferring any license or other rights under the intellectual property or other proprietary rights of Free State Rugby or its subsidiaries or affiliates or any third party, whether by estoppels, implication or otherwise.
  12. Free State Cheetahs and/or its agent shall be licensed to evaluate all contest-related submissions for the purposes of the contest, including verification and judging and as specified in these terms and conditions. The software and programming code and media relating to the web site or Facebook, Instagram and Twitter page and contest-related communication is protected by the applicable laws of copyright, trademark, patent, unfair competition and other proprietary laws.
  13. To claim the contest prize, the winner must produce their valid South African identity book/card and/or passport and complete the Acknowledgment of Receipt form (which will be made available to all winners in writing).
  14. Free State Cheetah’s decisions shall be final in all matters relating to the draw and no correspondence will be entered into.
  15. Free State Cheetahs reserves the right to change the terms and conditions without prior notice. An entrant shall be deemed to have notice of any such amendments or interpretations upon publication of the same on the website page and shall be deemed to have accepted such amendments or interpretations by virtue of his/her continued participation in the promotion. Should an entrant not wish to continue to participate in the promotion pursuant to the prevailing terms and conditions as amended or interpreted, he/she may terminate participation in the promotion upon written notice to Free State Cheetahs.
  16. Free State Cheetahs reserves the right to modify the competition or disqualify any entrant/contestant if fraud, misconduct or technical failures destroy the integrity of the competition as determined by Free State Cheetahs, in its sole discretion.
  17. Free State Cheetahs reserves the right at their sole discretion to cancel, terminate or suspend the promotion and select winners from among all eligible entries received prior to the cancellation.
  18. Entrants will not be eligible to win the competition prize if he/she has won a prize from Free State Cheetahs (PTY) Ltd in the last 12 months
  19. Free State Cheetahs may in its absolute discretion extend any time limit or waive any of the Terms and Conditions where a person might otherwise be disqualified.
  20. Free State Cheetahs may in its absolute discretion substitute the prize deemed to an appropriate replacement value in the place of the prize. All prizes will only be delivered after the lockdown period (When couriers can deliver competition prizes).
  21. The promoter is Free State Cheetahs (Pty) Ltd, Toyota Stadium, Att Horak Avenue, Bloemfontein, 9301.  

The Verification Process:

  1. The Promoter will call the finalist and conduct a Promotion verification process (“Verification Process”).

The Verification Process will consist of the following:

  1. Contacting the finalist and confirming that the finalist holds a valid South African Identity document ; and
  2. The finalist will be required to fill in a Winner form and indemnity form, which needs to be returned to the Promoter within 24 (twenty-four) hours.
  3. If the Promoter is unable to reach any finalist after 3 (three) days from the date of being drawn as a finalist, or if a finalist fails the Verification Process for whatsoever reason after their entry is drawn, such person will be disqualified and the next person drawn will be contacted.
  4. None of the Promotion prizes are transferable or redeemable for cash and the Promoter is not liable for any defect, changes and/or modifications in any of the prizes listed
  5. If the finalist drawn entered on Facebook, twitter and Instagram, they will be requested to send a direct message detailing his/her full names, email address and contact details.
  6. In the event that the winner does not respond within 48 hours of notification, or cannot take the prize, a new winner will be drawn.
  7. Toyota reserves the right to verify the validity of all entries.
  8. In addition to any other the verification requirements set out in these Rules, the Promoter may require the finalists to complete and submit an information disclosure agreement and indemnification, as well as supply a copy of their valid Identity Document within 24 hours of being confirmed a Winner, to enable the Promoter to ensure compliance with these rules and the Consumer Protection Act 68 of 2008. Should any finalist refuse or be unable to comply with this rule for any reason, such Winner will be deemed to have rejected the Prize and it shall revert back to the Promoter.
  9. All Participants and the Winner, as the case may be, indemnify the Promoter, their advertising agencies, advisers, nominated agents, suppliers and joint ventures identified by the trademarks owned by or licensed to Toyota, its affiliates and/or associated companies against any and all claims of any nature whatsoever arising out of and/or from their participation in any way howsoever in this competition including, as a result of any act or omission, whether as a result of negligence, misrepresentation, misconduct or otherwise on the part of the Promoters and/or use of the Prizes.

_____________________________________________________________________________________________________

COOKIE POLICY

What Are Cookies

Cookies are small text files that collect specific information about a visit to a website and serve an array of purposes, such as remembering a password or the contents of a shopping basket. Cookies may also be used to collect statistical information about website visits, and to inform targeted advertising. Whilst cookies are classified as personal data under Data Protection Law, the information we collect through them cannot directly identify you.


Cookies that we set, store and access ourselves are known as first party cookies; some cookies are set, stored and accessed by other organisations, so are known as third party cookies.


This Policy will provide clear information about the purposes for which we collect data through cookies, who are the third parties we use that also collect data, and the choices you have about how we may process your personal data.


There are also details about how to contact us if you require more information or would like to exercise your right to withdraw your consent to allow us to collect and process your cookies.


How We Use Cookies

Our use of cookies may be categorised into three broad functions:

 For strictly necessary purposes: these are essential for the smooth operation of the site, for example, to enable you to log in as a fan. We do not require your consent to collect and process these types of cookies. 

For analytics: these allow us to collect statistical information about your visit to our website, such as the pages you browse, how many times you visit and how often, which we aggregate to understand how visitors navigate and interact with our site. We will only collect and process cookies for this purpose with your consent. 

For marketing: these enable us and/or our partners to serve display advertising to you that may be tailored to how you spend time on our site. We will only collect and process cookies for this purpose with your consent.


Where you give us your consent to collect and process cookies, this may be withdrawn at any point by contacting us. Further information on your data privacy rights may be found in our Privacy Policy here. 

Disabling Cookies

 You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies may affect the functionality of this and many other websites that you visit. If you are not sure whether you need them or not, it is recommended that cookies are not disabled in case they are essential to provide a service that you use.

 First Party Cookies We Set 

Site preferences cookies

We use cookies in order to maintain the functionality that ensures a smooth experience when you visit and as you navigate our site, for example to optimise website performance.

 Advertising analytics cookies

 We use cookies to help promote the value of sponsoring our club to a commercial partner. These also enable our approved partners and sponsors to advertise to fans as they visit other pages across the internet. 

These cookies are:

NamePurposeDuration
_arcIDAnalytics for marketingUntil consent is withdrawn
_asCTo record consent preferencesUntil consent is withdrawn, where it is given, or session length, where consent is declined


Third Party Cookies We Set
These types of cookie provide a service by selected companies who may collect information such as your geographical location, your IP address and the type of device you are using. This information may be used to help identify you when you visit other websites and can be used to profile your online activities and interests. 

Google Analytics

 We use Google Analytics to help us understand how visitors use our site and ways that we can improve the experience. These cookies may track behaviours such as how long a visitor spends on the site and the pages they visit so we can continue to produce engaging content. 

These cookies are: 

_ga

_gid

Google’s Privacy Policy may be found here


 

 

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